Enterprise Rent-A-Car

Do not rent cars at this enterprise! I rent a lot of cars at other enterprise so I choice it. They likes to charge you twice and it’s also happened on my friends. It’s not coincidence. When this ridiculous mistake happened, their service are very bad. Finally I can just get help from local freindly and nice enterprise guys. The airport guy insist they have no mistake. That’s a «good» business. You earn much extra money and have no help for customers. Enterprise company should notice this situation that’s bad influence for your loyalty customers.

i’ve been calling this number for one hour straight to rent a car with no answer. i’m very unhappy about this. this isn’t the customer service im used to from other car rental places. corporate will be hearing from me

Renting cars should be quick and easy. When I arrived at the counter 3 people were in line, 2 being helped. Not a big deal. I don’t mind waiting. I do mind waiting when the reason the line isn’t moving is because I am hearing conversation such as «upgrade», «do you want full or basic coverage» — these lead to long conversations where some people really get upset. I understand — it is business and you need to make money. When I finally was able to get to the counter the individual said hello but then became distracted with issues scanning in a toll pass — again, I get it, we want to be helpful but I also had a 4 hour drive ahead of me and wanted on the road. My company booked the reservation and it was a direct bill. I’m very grateful they understood I didn’t have to give them a credit card, I’ve had to fight that in the past. I was offered an upgrade for a fee. Again, I do get the idea is to make money but my company booked a full size car, I’m not paying more to drive a premium.
Where I don’t like how this works is when completed, I was handed no key or paperwork. Was told to walk to the garage and my contract would be waiting. I followed the signs, saw no employees, so went into the little desk where I waited again. Once the employee inside the booth was done with a customer he must have been finishing some transaction as it took him a bit before acknowledging I was standing there in the room. When I told him I was picking up a car he explained there should be someone out there to help me — which there wasn’t — so he flagged someone down. The guy who walked me to my car made some small talk, introduced himself — that is nice.
When we got to the car the inspection process was just odd. He was doing all sorts of crouching, looking around — being way to serious. Picked a car, still no contract. Finally on the way out of the garage I was giving a contract.
The return process was much easier. Pull in, check the gas and mileage, on my way.
Overall — getting the car took SO much longer than it needed to.

Greeted me by name as soon as I walked up, got me in and out quickly and efficiently. So nice, great car selection! Love enterprise!

This review is for the Enterprise facility that’s located in the Indianapolis airport.
Yep, yet another typical Enterprise experience: Upsell! Upsell! Upsell!
I don’t need anything beyond the car I rented — and I especially don’t need any redundant insurance, unless I’m absolutely certain that this trip is going to take me over The Bridges of Hazzard County or to several distilleries.
What I’ve reserved is what I want, and then I want to get to wherever I need to go.
Ah, yes… that insurance. I don’t need is some guy asking «do you want basic or full insurance»? Buddy, *no* insurance. I got the GEICO gecko making good for my poor decisions, and a credit card that covers for any remaining wreckage from poorly-​executed handbraking. Oh, and you don’t need to know my insurance deductible, and you don’t need to remind me that the car has «no insurance» for the 3^rd time as I’m driving away.
What I also don’t need is some guy making it sounds like I’d be big pimpin’ upgrading to a larger Nissan by referring to my intermediate car as «small.» Read the reservation. I’m not ballin’ in Indy and therefore have no need 2b rollin hard on 17’s in an Altima, yo.
What I do need is a car that gets cleaned on the inside occasionally. Pry the mystery crust off the passenger seat and bulldoze the dust from the dash, and maybe I’ll personally recognize your effort by sliding you the 75 cents in commission you would have got had I submitted to your upsell pitches.
The complimentary bottle of water at the counter saved Enterprise from the depths of one-​stardom — plus the fact that at this airport (which is impressive and new) I can actually walk to the rental cars without having to wait to take some short-​bus around the block.
I have a corporate plan with Enterprise, which in addition to getting me a jaw-​dropping 5% discount is supposed to get my impatient ass outta any airport fast. It’s time to see who else has a better plan for me than that.

I normally like Enterprise quite a bit, but did not appreciate the customer service rep at the counter trying to shove supplemental insurance down my throat.
Also, I had a coupon for a double upgrade, and they gave me a Ford Fiesta. Excuse me?

I’ve rented from here twice in the past month. Both times service was excellent. No lines (lucky, I know). The staff are very nice — like nicer than the mormons-​who-​knock-​on-​your-​door-​nice. Anyway, they’re quick and on-​site (no shuttle required). They are my go-​to in Indy for cars.

Great customer service. Everyone we encountered was super friendly (even by Indiana standards) and helpful.
And yeah, the gas station thing is a problem, but not their fault. They should however warn everyone to add an extra 10 minutes when returning the car and give directions to the nearest gas station.

Pretty much all the enterprise locations I have visited have been super professional. It’s normally a bunch of college kids that run these places but this location stood out as ultra professional. Kid at the counter was friendly and efficient and staff at the garage was very accommodating. Best Enterprise location I’ve been to … didn’t feel like they were selling me all the extras but they certainly let me know my options. I was at the counter and out of the garage in less then 10 mins.
There is NOT a gas station near here so you have to drive about 4 miles SW from the airport to get gas but this isn’t Enterprises fault.
Also, unlike some of the other enterprise locations I’ve been to, they only authorized the total rental cost to my card plus 20% unlike the $ 250/​$ 300 some of the other locations have done before in the past. Very important if you’re traveling on a budget or if you’re credit card company is like mine (capital one) and they hold the funds until the charge clears.

I’ve used this Enterprise location numerous times and always gotten a good price on car rentals, as well as excellent service. Plus, in the winter, they warm up your car for you so you don’t hop into a freezing cold vehicle.
Once, my ex and I were traveling and stayed overnight at a hotel in Indianapolis before heading up to visit my family. It wasn’t until we got to the hotel on the other side of town that he realized he couldn’t find his backpack… which also contained his laptop. We were freaked out, but when we called Enterprise, it turned out it was at their office sitting right where he left it. Only in Indiana can you forget $ 2,000 worth of stuff in a car rental office and have it still be there an hour later.
–1 star because there isn’t a nearby gas station; they really need to provide people information on the closest one. Grr! (Yes, I know they make money if you bring your car back with less gas than it had when you rented it, but it would generate customer goodwill, don’t you think?)