O’Charley’s Restaurant & Bar

While I came into this restaurant open-​minded and eager to enjoy the experience. I came to this restaurant because one there promotion for free pie I don’t eat pie but I wanted to try it and two the GM had changed and they re did their store… Anyway so I got a pie and while we ordered our food it took 15 minutes for the appetizer to come out then it took 10 more minutes to get the starter entrée for my friend while they brought my dinner at the same time as her entrée starter I had to have them send it back while I enjoyed the appetizer that was lukewarm I ordered an alcoholic beverage the watermelon drink it was great but as I suspect the bartender knows what they’re doing when we got our food the steak was great we were full I got my potato soup with her meal. The waitresses name is Natalie she is not very organized she has zero personality she’s not fast or accurate if you go to this establishment please make sure you have a seasoned veteran waitress or sit in the bar.

Service is very good. Food was on top and delicious. We did to go food and server said 20mins and it was on time.

Our server Jessica P., understands the meaning of customer service. Made our dinner truly enjoyable. Which seems to be rare lately.

Horrible customer service through to go ordering. Waited over 20 minutes past quoted time. Had to call back into restaurant to talk with manager. He said they didn’t know we were waiting. Maybe he could’ve asked any number of the employees walking past on their smoke breaks!

Love their rolls and baked potato soup! So comforting on a cold winter day.
This is a good location: clean, updated inside, food prep to standards I’d guess. It’s always a go to when I want something but I don’t know what I want. The service is hit or miss: I’ve had good service, I’ve had bad service. I really hope they bring back the country fried chicken sandwich. One of the best chicken sandwiches I’ve ever eaten and I’m picky about my chicken, so that’s saying something.
Viva la Country Chicken Sandwich!

I was visiting family for the holidays and they suggested O’Charley’s for lunch. We sat in the bar area. We waited probably 7 – 10 minutes before we were greeted and our greeting wasn’t that friendly! Food was OK. Not a place I would probably visit again unless family wanted to go. However, I would try to sway them to dine somewhere else.

Used to come here often for lunch but salad is not fresh and service is inconsistent. I usually get the soup and salad and sit I. The bar area. The bartender usually is the server and they seem more interested in stocking the bar than serving.

Awesome service! The cedar planked salmon was absolutely perfect. Always have to get the Blackberry Mint but they were out of something so I chose the Watermelon Heat Margarita. It was yum! Definitely one the best OC locations in Indy!!!

Sunday evening. Busy, but can sit in bar area if space is open. (Was told high top tables only; however people who walked in after me strolled in and sat at a comfortable table. Friend ordered tea, had to wait, still brewing. Had to ask for rolls. Were initially told they were still in the oven but they never served any to our table. The hostess who told me high top table only just bused a table and seated two people. Hmmm? Ordered chicken finger dinner. Salad was just ok. Needed ketchup for fries, finally went to server station and got it myself since no one offered to bring it. No one ever checked on us after food was served and was never offered a refill for my drink, Service not as good as it usually is (and the hostess needs to stop complaining about the lack of servers) she was a bit annoyed because she had to wipe a table off.

I will give a solid 3 stars. Had Sante Fe tilapia. It was good. Not fantastic, not terrible. Service was good too. I would go back here.

Went back for Prime Rib Sunday dinner with the family.
My Fried fish and shrimp was excellent!
Now for the Mistakes:
Delivered a Hard Apple Cider rather than a Sam Adams Draft… corrected
Delivered a house salad rather than the requested Caesar salad. corrected
Prime Rib delivered cold. one replaced, the other eater was too hungry to return the other.
Order for a Sangria was never delivered.cancelled.
Baby ribs are baby sized!!!
The place was busy. it was dinner time on Sunday in Indy, but the service was TERRIBLE. I can only suspect our server was very new and over whelmed!
Now may not return in spite of the fact in the end the manager did VOLUNTARILY give us a 50% discount!

Nice restaurant. I haven’t been here in over 4 years. It’s been remodeled and it looks like the menu has changed a bit. I like it. It’s your Friday’s /​I want to say crackle barrel. I don’t know, I could be wrong. The feeling is a bit familiar. Reminds me of a place I just can’t think of. Worth a try I think. But don’t expect 5 star dining.

No one greeted us when we entered. There was no one at the hostess stand… no one who passed by us said a word or even «someone will seat you shortly». When someone eventually did come, she said «two?» then, without waiting for an answer, turned around and led us to a table, where she laid down our menus and then just turned and left without saying another word. After 10 minutes, we still had not been approached by anyone else, so I got the attention of an employee, who said he was the kitchen manager, and explained our situation, up til that point. He took our order and offered a free appetizer as compensation and we thought the matter was done. Unfortunately, 25 minutes later, the free appetizer arrived… cold chili-​cheese nachos… yum. Luckily, there wasn’t enough chili or cheese on them to really matter that they were cold. Again, no one stopped by our table until our food arrived 35 minutes later. By this time, mom was fuming and ready to just get up and leave, but I made her wait so I could speak to the manager again. I told him how long we had been waiting and asked what the average ticket time was running. He answered that question by comping our entire meal plus 2 desserts. Then mom started in on him for ruining her 98^th Birthday lunch, which got her a $ 25 gift card! We had our lunches and desserts packed to take home and left. We shant return to this one. The recent remodel also did nothing positive for this location. As she stated, this truly was the worst restaurant experience we’ve ever had!

I didn’t have a good experience! My food was ok, but the service was bad and some customers were drunk and getting out of hand! I was thankful I didn’t have my family with me. I was eating here since I was in town for business. I sat at the bar and listened to the employees whine about their jobs to each other or the drunks at the other end. I won’t be going back!

Not bad, not great. About what you should expect for this price.
I came in for lunch and service was attentive and got me taken care of quickly but without much interaction. No suggestions or help navigating the menu, just «what do you want to drink?» and «are you ready to order?»
After paging through the menu for a while and finally asking for a suggestion, I got the and chips and substituted the twisted chips for fries (ironically…). I also had a side salad which was crisp and the balsamic dressing was surprisingly good. The twisted chips habe a lot of seasoning but were pretty tasty. The fish however was disappointing, especially after the server talked about how great and popular it was. The food came out hot but the fish was far from crisp… Really a greasy mushy mess.
Everything tasted… Okay. The service could improve with a little more conversation, and do some upwelling!
7/​10, will probably return.
NJM

We decided that stop by and give the prime rib lovers for two weekend deal a whirl. We arrived around 4:45pm on Sunday afternoon. We were quickly seated after being asked if he wanted to sit in the lounge to watch the Colts game. We were seated in the back right hand corner of the restaurant. Our server quickly stopped by our table to take our drink order, as well as to tell us the specials of the day. When she brought the drinks back we placed our order. Fried pickles, prime rib, César salad, and pumpkin pie!
First to arrive at the table was the salad. The greens were just that… green. No limp, soggy, brown leaves. Good mix of dressing, which made me very happy. Just as the salad was gone the appetizer arrived. Delicious fried pickles. Our server did keep our drinks full while we waited for our prime rib. Once it arrived I as so happy. It was delicious, full of flavor, and cooked perfectly.
It was so much food, and the pie arrived just as I was finishing up. Sooo much food. Now, the deal doesn’t include pie and salad, but for $ 3.99 it added both… which is a good deal since pie alone is $ 3.99.
It was a good meal, and it was a good value with the amount of food we got.

I had a 9-​oz grilled salmon entrée with baby green beans and broccoli. It is good, nothing special. I would say it is a notch above Applebee’s, but it is also a bit more expensive. I would still recommend it, because for the price it charges, it does offer good-​quality food.

Just okay. Pot roast. Steak salad not good. Just mediocre food… a chain that needs help.

Kudos to our waitress. We had a party of 6. Two of who were kids. One was 5 and the other 3. One spilled apple juice all over, but she was so calm and accommodating. I don’t believe because she knew she was going ky get a good tip. She genuinely cared.
She made sure that our drinks were refilled and was as our rolls. As you can imagine there was a variety of meals ordered from pasta, seafood, burgers, and buffalo tenders.
I had the buffalo tenders. They were delicious. They really were. Moist on the inside, slathered in buffalo sauce and delicious!!! I also had the asparagus and bacon smashed potatoes. Potatoes were wonderful. The asparagus was good, but not anything special. I’ve bad better. However, the rest of the meal was really yummy.
I enjoyed the fact that the food was good, it arrived in a timely manner, and we had a great waitress!

Typical o Charley’s…decent service, good selection and adequate food.
I always get the club sandwich. Its fresh and hits the spot when I want something that’s not greasy.