Jos. A. Bank

I went here last Saturday with my little brother. The customer service is remarkable. He has never bought a suit before and of course I know nothing about men’s clothing. A sales rep first helped us in choosing the right size. Then later the store manager helped us. He was very patient and never rushed us. He had my brother try on a bunch of different sizes to ensure he got the best fit and even helped him coordinate with the right dress shirt size. He also helped us with choosing the right shoes and matching tie. Best customer service I’ve received in awhile!

Great place for great quality clothing! I am always greeted at the door upon entrance by a sales associate (usually by the same one since I am here so often). I am sure they work off commission, but they are genuine in their interest in wanting to help you find the right fit and style that you are interested in. I am giving 4 stars for the price, BUT with that said, they are always running deals. Buy 1 get 3 free is a must!

Ok so let me set the scene. Im a guy with gauges in my ears and tattoos all over. I asked my father besides mens warehouse where would be a good place to buy a sport coat. He said he shops at Jos. A. Bank and that they usually have some good sales and they are always great with service. So walking in I’m thinking ok, I’m wearing a short sleeve shirt showing off my tarts and they are going to just play me off like some punk. Within about 2 minutes of me walking around searching i was greeted by a rep who took no question to my looks and proceeded to ask me what i was looking for. well when I told him is when i got looks. I said im flying out tomorrow and noticed that the majority of their products were ready for custom fitting. He said «yes they are but if you need some fitting we could probably get some slacks fitted today», i said well I’m just looking for a travel sport coat. He then relaxed and said, «oh we should be able to find something here that fist good enough». We tried on a couple of jackets that he recommended (with great taste might i add) until we found a couple i liked, i then told him my price point and after a few more we went back to one he initially tried. Of coarse as any salesman (i would do the same) he got me to buy a new shirt as well.lol.but through the process he asked me where i was going, about my company, about other things. he was just so personal and considerate and so Nonjudgemental which i get a lot from people in what i would call (high end) businesses. So yes I’m very happy and will come back! they have great sales and great clothes and the most important amazing service.

I have always gotten good service here. They are going for the «Brooks Brothers look» but they don’t have the Brooks Brothers price… much lower. The clothes are still high quality and wear well. If you have a problem with an item, they’ll go out of their way to accommodate you.
Do not pay full price here, they run sales & specials constantly. Sign up for their email alerts and you’ll never miss a sale.
Their alterations have always been good. Not super speedy, but not slow, either. Can’t say I’ve ever had a single complaint about them, except maybe that they send me way too much snail mail. Seems like I get a catalog or postcard from them almost every week. I need to see if they will take me off of that list since I already get daily email alerts from them. Gotta save the environment one step at a time, right?

Aside from the great sales, I’ve also come to expect great service from their staff. Always friendly and willing to go the extra mile whether it’s trying to put a rush on an alteration, or pressing my new dress shirts before I leave the store.
I’ll ditto the comment about Katie. I attended a wedding over the holidays this past year, and she was able to have the tux sent to a store only minutes from my hotel.