Alamo Rent A Car

Be careful about tricky, misleading conversations where you end up paying for an upgrade. Usually rental car companies try to get you to pay for an upgrade before they give it to you due to limited availability of a car type you reserved. During my last experience I thought the rep was providing me a free upgrade. When I returned the car, they tried to charge me for the upgrade. The rep tried to say that he showed me the price of the upgrade, etc. which was not the case. I called the manager there, who only took off part of the cost. stating that they were doing me a favor. I should have never had to pay extra in the first place!

We picked up our car at the Indianapolis airport. The car rental counter and parking is located on sight. Alamo had great service and friendly staff. The best part was that we were able to fill out all of our information online so when we arrived at the airport we got to bypass the check-​in counter and walk straight to the parking lot to pick up any car located in our selected category. So it was very fast to get the car and everything was smooth.

the car was dusty, the carpet was dirty and the windows were dirty

Alamo is in the airport which scores big, However the car size on the site for a full size is not a true full size, I did upgrade for about 100 extra per week with a AAA Discount which did provide a full size vehicle. however I do feel that when you pay on line for a full size care and they try to give you a small vehicle it is just not right. The staff was polite, they should show you two things, 1. where the gas fill is and also provide you with type of gas. 2. How to use any special features. Alamo may be the king of the upcharge, but I did get a clean well maintained vehicle.

They were friendly and the price was good for what I was asking for that week. But, they should really look into keeping at least one car from each class so if someone reserved that class, they get what they want. I reserved a Sports Car for my wedding week and when I got there I had to choose from trucks or mini-​vans. They should look at what reservations they have and not let the people whi just show up take whatever car they want just because of what time it was. Funny thing there was a sports car there but it was reserved for an Indy 500 official. So he/​she is more important than me when you get the same amount of money. I had to call everyday to see if they had a sports car in so I could exchange it. It was very annoying during the week I wasgetting married. I even told them when I booked the car… i was getting married that week and wanted a sports car to drive off in. Me driving back to the Airport just to exchange the truck for the challenger was a waste of time. People who take time to reserve a specific car should get that car. Even if a person reserves a specific car don’t let them upgrade if you know you only have 1 left of the sports car and there is a person who reserved that car. I am going to enterprie when i rent cars from now on. At least they always have at least one car from every class available when I arrive.

No complains. These guys are perfect.
Loved everything
Rent sonata from here and car was like new
Unlike most other rentals, they ask you to pick car from options, which is best part of Alamo

I booked an economy car through Priceline for $ 12/​day. When I sleepily arrived at IND at 11:30pm, I was offered a Smartcar-​I asked if there was anything slightly bigger as I find the mini hatchback a bit frightening on 70 miles of freeway (I didn’t know that was my only ecar option). He suggested a Corolla. Great, I said, assuming the price was the same. I signed my papers and went out to get my car. I was told they did not have a Corolla, and I’d get a Sonata. Ok, fine, I just want to get on the road. I returned my car 2 days later to discover I was charged an EXTRA $ 12/​day for my «upgrade.» I have no recourse because I signed the paper without reading it-​assuming someone would tell me if they were charging me… I used to work in rental cars and never would have done this. No one reads the details, so you explain it to them as they sign. And you sure as heck don’t charge them without telling them! Terribly unethical. Again, my bad for assuming too much and not thoroughly reading my contract. But I will never rent from Alamo again. They are clearly not concerned with ethical business practices.

Great experience. The only thing I wish they would improve is their pick up process when you pay ahead of time and can go straight to the car. I have used other services where when you walk out, your name was on a board and told you which space your car was in and it was super fast and easy. That is what I was expecting but when we got there, there was no sign or building. After a minute or so, someone walked up and looked at our paperwork and then went and go us a car. It wasn’t that bad, but if it had been busy, I could have seen us waiting there for awhile. Everything else was perfect. Everyone was friendly, car was clean, easy check out and check back in. I would recommend and use them again. Would just like to see the «pay ahead and go straight to your car» improved a bit.

The Alamo representative efficiently issued me a vehicle and sent me on my way in about 7 minutes. She was very courteous and helpful. No issues with the turn-​in process.

Rented through Costco on 22 Oct. 2015 and found the Indianapolis Alamo office to be easy to access with cars at the terminal. Rented a Jeep Compass for 10 days and returned at the Nashville airport with no issues. Easy with no hassle!

These guys would rather you be stranded than look past a crazy policy that you can’t rent an SUV with a debit card at an airport unless you have a round trip ticket (that they want to nose into your business to confirm). This just strikes me as privacy invasion. It is none of their business where I’m coming in from. The guys were just rude and unhelpful. When I said I was going to just get a refundable ticket, then they altered their story. It just kept getting more and more far fetched. I can’t imagine doing business with Alamo at this point. I was in and out in 10 minutes with the competition.

I get in at 1:00 am, so having a rental car open at that time in Indy is beneficial. In addition, their rates are generally 40% less than the competition. Good Job

Indy Bound! Alamo is great! Gentleman reviewed my contract and walk around with me naming off my choices I can drive being I had the premium package.
Easy checkout and checkin and it was just a hop skip and a jump from my gate.
Thanks Alamo for making it #justthateasy

One of the better Alamo locations I have visited. Convenient location with no need for a shuttle bus, the skip the counter experience was flawless, and we encountered very friendly and helpful staff both picking up and dropping off. In addition, when we were seen struggling to fit our college boy’s luggage into a Ford Fusion, a nice young lady upgraded us immediately on the spot to a much larger vehicle at no extra charge.
I wish all Alamo locations were this efficient and well run. Keep up the great work!

Alamo rent a car was conveniently located just steps away from the baggage claim at the Indianapolis airport. We also made use of the kiosk that allowed us to retrieve the reservation and complete the transaction without standing in line. The staff was very helpful in answering our questions. Made for an easy and pleasant experience.

Always the best rate without all the hoops to jump through with frequent traveler programs.

So this JUST happened… Of course you need a return flight with confirmation code, rental confirmation code, drivers license and credit card and he’s asking for a secondary phone number and email address when I tell the guy I just use the one phone number. Instantly going into a tirade about how they need a secondary number, the office number, someone to call in the event that the car isn’t returned on time and before I can even type any keywords on the phone I tell the guy you can call the police offhand. Keep in mind I’m the only one in line. I am the line. Not sure what the rush is? When he’s asking me about whether I do much traveling? I said yes. I have to go to Omaha, then Iowa, then Seattle before I go home to California. So he says, «how does that ATTITUDE work for you with all that?» As he sticks another form to initial 20 times and sign. Let’s stop there a sec. You see that last question about my travel plans was just a setup to land this smart mouth jab at my expense! I just pulled out every piece of paper in my pockets to keep up with his machine gun questions and I just stare at the Rasta dreadlocks condescending punk who’s not even old enough to rent a car. Here is your secondary number. «Oh, I don’t need it now!»!!!
Look people I just flew a red eye from Cali to B’ham AL to bury an old lady that was like a mother to me and I’m flying for work on Sunday memorial weekend. Not uncommon for people picking up airport rental cars. Of which I will rent 4 more before the week is through. But not from Alamo.

Excellent check-​in & check-​out service! Very easy process to grab the car and head out on our way from the airport. And the deal we received by email made it easy to cancel a reservation with another agency and switch. Thank you!

We went with Alamo this time because the price was lower than the place that I usually deal with for the points/​perks.
As noted in other reviews, the check in/​out was a breeze here. I arrived at the counter with 2 people ahead of me — one at the service counter and one using the kiosk. The person using the kiosk had some issues with it so I was up next fairly quickly. The system was very easy to navigate, however, the customer service guy came around the counter just to make sure that I got started okay. I was able to find my reservation and print out all of the necessary documents quickly. Once the customer service guy saw that I had everything, he came back one last time to verify that my ID match the name on the reservation and told me where to go for vehicle pick up.
As we entered the area, we were immediately greeted by the person in charge of check out as we spotted the white 2014 Ford Fusion with the trunk open. Right away, I asked if the Fusion was available and she said yes and verified that it was within the class that we had chosen. By the time we had made it to the vehicle and put our luggage in the trunk, she had grabbed a checkout form and started around the vehicle noting any dings and scratches. She told us that the rule of thumb was anything larger than a quarter but humored me by marking down the dime-​sized dent that I noticed. From arrival to the counter and exiting of the airport, the process only took about 15 – 20 minutes.
The return of the vehicle was faster and easier. I pulled in and before I had gathered all of my belongings to get out, the guy had scanned the vehicle barcodes and walked around the entire vehicle performing his check in inspection. By the time I had gathered everything from inside the vehicle and the trunk, he was handing my printed receipt and said «thank you and have a safe flight». E-​Z-​P-​Z. Overall it was a good experience… I think I will join the Alamo Insiders club.

Quite possibly the least stressful car rental ever. Short line at counter (Fri ~6pm), friendly and fast checkout without problems despite having booked thru Priceline (which we all know can cause issues). Walked to lot, briefly talked to employee and immediately drove off in my choice of car in the class I ordered. Less than 5 minutes from start to driving away.
Upon returning the vehicle, I got the same friendliness and speed. Took about thirty seconds to my receipt and I was off my way. These folks really have efficiency figured out.
Best part: None of the «here’s a clipboard so you can note every little scratch/​ding» mess. Car rental companies who account for their own quality instead of having me search for their issues = effing awesome. High-​five, Indy airport Alamo.