Sephora

Even though this isn’t the largest Sephora in the world, this shop has all the goods you need for your beauty supply needs.
The staff here is also very receptive and every time we shop at this store the store it is well stocked.
Overall, this is a decent location with a decent selection and great staff.

I used to shop at the Sephora at the Pru. When the Hyannis location opened, I was so excited. Since their opening in ’12, I feel there is a decline in this store. First off, no disrespect but the make up artists aren’t well informed. I have eyelash extensions and the girls are clueless as to what products are oil free and safe to use. Secondly, the products and quality IMHO have declined somewhat. Lastly, the makeup artists wear really tacky almost Halloween-​ish makeup. Seriously, the classy gorgeous make up artists that I have met in the Pru location aren’t here, that’s for sure. It’s an off vibe here…

I’m glad there is a Sephora on Cape. I don’t like that when I asked for help I was given a makeup lesson and products I was uninterested in were used. I like the return policy, one of the concealers I purchased caused skin irritation and I had no trouble returning for a new product.
Stick to what the customer asked for.

So glad we finally have a sephora on the cape! I had been driving to braintree until we got this one.
This store is pretty small and they dont carry all brands, so if you’re looking for something specific I would give them a call first. Store is new so its hard to judge how the staff is– they seem friendly but not super educated on the products or the VIB program yet. I’ve had to ask them to put the point on my VIB card, and had a slight issue with the last VIB promo where the cashier wasnt sure if I could get the promo and cash in my points for a perk, but it was solved quickly.
The really nice thing about this store is that since its new and small that you dont have to rush in for promos and limited edition items like you do at bigger stores. I used to have to line up outside of other stores an hour before they opened in order to snag a VIB perk or promo, but the hyannis store always seems to have them even a day or two later. They will not just hand them out though– you have to know about the promo and ask for it, even if they scan your VIB card. They also STILL have the summer skin safety kits (one at least) months after they’d sold out every where else and they currently have the lip favorites set which is sold out online. Worth a call if you don’t live in the area and are looking for a specific sold out item.
Store is clean and testers are always stocked. Sale section is very tiny. Because the store itself is so small and shaped kind of odd, sometimes the perfume section smell can be a little overwhelming. I hope that they continue to train their employees, I know jobs on the cape are hard to come by so I don’t always trust that the staff is really into/​knowledgeable about make up and skin care.