Petco

They have awsome quality pet goods! Never have had any problems ever! This weekend I’m getting a lizzard and it will most likely good and healthy to it looks healthy so it must be

The in-​store associates are great, they are all kinds of helpful and seem above-​average in knowledge compared to other chain stores. That is this store’s only saving grace, and the only reason for the 2 stars given.
I bought a young Dumbo rat as a pet for my girlfriend. He was a wonderful little guy, gentle and curious. Within a few days, he developed a cough. We took him in to the vet that Petco uses/​recommends, who checked him out, prescribed some antibiotics, and said he’d be fine in a few days. He died about an hour later.
A couple days later, I got a follow-​up call from Petco, to see how things were going. I told the guy on the phone what happened, and within an hour I was on the phone with a regional manager. We had a long talk, during which he offered to «take care» of the $ 8 cost for the rat. When I explained I wasn’t worried about the $ 8 so much as I was the breeding conditions wherever their small rodents are sourced, he said he wasn’t aware of any problems with their sourcing, and that Petco goes to great lengths to approve and monitor breeders and suppliers.
That was when I received assurances that the issue would be «looked into.» I expected a follow up from him, mainly because he told me he’d be in touch in a week or so. Nothing.
Fast forward one month, we’re in Petco to look around, which we do every week or so. And there in the rat cage, is a white rat with bleary eyes, listless and off-​balance, in very obvious respiratory distress. I immediately demanded the staff on duty contact that regional manager. Instead, the on-​duty «acting» manager took the rat in the back, to schedule him for a vet visit in the morning.
More assurances.
Look, I get it. Store employees can’t be everywhere at once all the time, they can’t notice every single thing, and I’m sure they care to some degree. I also understand most of their rats and mice are sold as food, and I don’t object to the practice. That is all understandable.
What is NOT understandable is that Petco clearly has an issue with at least one breeder/​supplier of rodents, and they have not done enough to correct it if they are still getting sick rats in the store.
People who buy mice and rats for food don’t usually care if they get an animal with pneumonia. They want a cheap meal. But dealing with a breeder that keeps animals in unsanitary conditions, that overbreeds the animals, that places more emphasis on cutting costs than producing healthy specimens — that is unethical to begin with. But to then turn around and sell these animals to people as pets? That is reprehensible.
Diseases such as mycoplasmosis are ubiquitous in rats, but in otherwise healthy individuals these diseases are easily managed and rarely fatal.
I suspect strongly without being able to prove it that Petco is dealing with at least one substandard rodent breeder, and I am not satisfied that they have done much, if anything at all, to find the problem and remedy it. Until then, incidents like this are a stain on their reputation, are indicative of apathy not only to the poor animals but also to Petco’s customers.
Anyone who professes to love animals will take notice and likewise demand better of Petco.

I am like the last person, I usually don’t write reviews but they were exceptional in the care, treatment and quality of service and I didn’t want people swayed by the negative review. They went way above expectations and our dogs were not as anxious to leave as they usually are when we have them groomed which leads me to believe they enjoyed their stay.

I don’t usually go out of the way to review big chain stores, but the negative review from Amanda I wanted to write about my positive experience.
I just adopted a puppy, and first went to petsmart to get supplies, the staff there was horrid, and i left flustered.
I got to this Petco, and they were wonderful. The sales woman took me around to every aisle, and explained what I needed for my puppy, and what was nonsense. She also gave me 3 pounds of treats for my girl for free! After that I signed up for puppy school. The staff may not know about chameleons, but they will treat your dog with love and affection!

This Petco blatantly lied to me regarding the age of an animal they were selling. They were selling two tiny, tiny chameleons. I asked one associate how old they were and he told me 4 – 6 months. A little while later I spoke with another associate and I again asked how old they were because they seemed way too small to be that old. His exact words were, «They’re 4 – 6 weeks. [5 second pause] I mean, 4 – 6 months. I meant to say months.» They also did not know how to sex them. I had to Google it on my phone in the store and the associate told me I taught him something.
When we brought him home, I got on the internet to figure out what to feed this «4 – 6 month old» chameleon (if he needed any special supplements or anything). I saw some pictures of ACTUAL 4 – 6 month olds and was shocked. I figured the associates may have embellished a bit, but these chameleons were almost the length of someone’s hand. For reference, this is a picture of the little guy on the day we brought him home:

Based on other pictures of chameleons at various ages, I estimated that he was about a month old when we bought him – a far cry from the age I was told twice at this store. Luckily, he’s doing fine and is now about 3 ½ months old.
I don’t even know what would be the advantage of lying about an animal’s age. It could be detrimental to the animal if juveniles have different care needs than adults, but the store gains nothing.
Dishonesty is not tolerated. I will never shop at Petco again.