Enterprise Rent-A-Car

Stay away! This location is not worth your time or aggravation. I just finished working with another location close by (on Jericho Tpke), that is where you should head if i need of a rental.
I needed a rental and called the closest location. A kid (John) answered the phone quoted me a price, said all I have is a pickup and he would send someone. Hate pickups, but it’s only for a day.
A nice, but nervous, slightly unpolished young man picked me up. We went to a location that was on, as close to a dirt road as could be (DUMP). I was admittedly in a hurry as I wanted out of the location immediately. Was processed and about to walk out when I checked the price… double what I was quoted. The kid John that I spoke to on the phone, jumped in an started some song and dance about… blah blah blah (BAIT AND SWITCH), we don’t have that sized car for the price I told you. I was given a price and told it would be a pickup, I didn’t WANT a pickup.
Being in a hurry, I stated that I would pay what they wanted, but mentioned that I called from a recorded line. I would be making a corporate complaint.
With that nervous kid and I walk out to the car. On our heels was the manager, who was able to make the correct sized car magically appear, but wanted to know what happened. I asked for his email and offered to send him a recording of the call so he may review his employee’s performance.
This is where I become defensive. Now standing by the correct car, the employee John that started us down this path, exits the building walks directly to me and stands 12 inches from my face. Surrounded by the three men all wearing white (considered a gang in the state of New York), under a camera, I insisted that the employee John get out of my face and go back in the building.
With my demand to not be threatened and the knowledge that I would make a corporate complaint, the half wit manager Chad Cardillo, stated that he refused to rent me a car. He also refused to let the kid that picked me up, drop me off. Leaving me one option, a ride to a filthy train station. STRANDED!!!
After I took the time to immediately make a corporate complaint, Chad Cardillo himself was gracious enough to drive me the quarter mile to a train station from which, I couldn’t get home from.
What I wrestle with is the juxtaposition of this (Broadway) and the next location (Jericho TPKE) I had the pleasure of dealing with., just shortly after this location on Broadway. How could one company have to locations so close together, that, from top to bottom, are such polar opposites?
If Enterprise wasn’t sleeping at the wheel they would fire the Broadway staff and close the location.

I just rented a car from this location and it was a great experience. The car was a Toyota Camry and it was clean both inside and out. They offered me the standard insurance/​extras like every other rental car business and when I told them I had coverage the conversation ended no pressure. It had a couple of scratches they said would not be a problem and they were not. The rate was very good and the customer service was top notch. I have used them before and will use them again. While I was there someone came in from Boston who had damaged their Enterprise rental car in an accident. They had him a replacement car almost immediately. Kudos to John, Chadd, and Joe.
Joe T.

I have been back and forth renting cars from Enterprise while my car is being worked. This is my fourth car in the last 2 weeks so I have been in there quite a bit. I have found everyone at Enterprise professional, friendly and accommodating. The cars were in great condition.

I agree totally with Joe L. I was also given a car with dents and dings in the rear. I was also told not to worry about it. When I returned the car (same as Joe’s?) they said the fender was coming loose and that I or my insurance compny would be charged for it. I should be suing them for renting me a faulty car! This could have been a dangerous situation for me, or whoever was following.
I would appreciate Enterprise looking into this, and possibly refunding my rental charge.

These creeps are used-​car salesmen in training. They are high-​pressure and try to sell up-​charges for cars, add-​on insurance and stupid options. I have rented cars over 25 years and this was the WORST rental car experience EVER. They rented my a filthy dirty car with over 35,000 miles on it. It had dings and dents everywhere, too many to count, and the salesman kept saying «don’t worry we know about that». A week later they sent a damage report. They are a complete rip-​off. Never again.

If I could give them zero stars I would. I (admittedly very foolishly) left my GPS in the center console of the rental car. I realized within 24 hours and called several times over several days. Each time they told me they would check and call me if it was found, with them finally telling me it was not there after a few days.
Either one of their employees took it or it was taken out of the car, but either way I’m without a GPS.

Excellent customer service, I called last minute and they had a car available. My car was in the shop for the day so i just needed a one day rental. They picked me up then dropped me back off when I returned the car. The reason I didn’t give 5 stars was because the car had some trash in it. They were very apologetic and offered an upgrade on my next rental. I would go back because I am a sucker for friendly customer service. Thanks Kristine!

My worst rental car experience in my life. Details below.
1. Even though I explicitly told them I have only one hour break to rent a car and come back to work, their pickup was 20 minutes late.
2. During the drive to the location, the driver kept trying to sell me their used car, despite my repeated claim that I wasn’t interested.
3. Even though I had a reservation, they told me they don’t have the car I reserved but they can rent me a car that’s a class higher, for $ 10 more. After I insisted that I wanted the car I reserved, it magically appeared from the back of the lot.
4. Their employees that were supposed to be washing cars were playing with the hose and splashed water all over me.
Even if they are $ 15 cheaper than their competitors, trust me, they don’t deserve your business.