Audio Planet

Did a great job on my stereo, installed it, and had great customer service. Thanks so much.

I use to be a believer in Audio Planet. My first purchase and install went perfect. The second was good till my sirius stopped working not even 2 months after the install. I stopped in to AP and told the owner what was going on. He told me to contact the manufacturer and deal with them. He never walked out and looked for himself. That afternoon I stopped by another car stereo store. They had my radio working in 5 minutes with no problems or changing of parts. The connector for the sirius antenna needed to be reinstalled.
I will never go back to Audio Planet. Bad business to not support the people who feed you!

Sorry – these guys are crooks. They sold me what I ‘needed’, and doubled the price for install. They handed me a receipt with no prices on it, just a total. He would not itemize the prices for me, said it was a package deal. Right. $ 1000 later and my stereo does not sound as good as he said it would. So I googled all the items on my receipt and found online pricing to add up to $ 300 with tax. So why was I charged $ 1000? When I went back in and asked about this, they told me it took much longer to do the job so labor costs were added. BUT… this was the quoted price! So how were labor costs added? STAY AWAY.

Expect to haggle. They pack in charges after initial discussion. We bought a $ 100 blue tooth radio/​mp3 and by the time we were finished with instillation it was over $ 250. I felt slimed and stupid. Will take my business elsewhere

Many months later I am still pissed off every time I get in my car. I went to these people thinking they are experts and would give me the best sound for my money in my old car. Thought, well, at least I can have great sound in this piece of junk car.
Well…over $ 800 and and the sound SUCKS! When I priced what they gave me I realized (later) that what they gave me was the exact, and I mean exact, equipment PC Richards was going to install for under $ 400. So I went back to figure out what I could do to make it sound better. All the morons there stood around and acted like I was nuts. Bleechhhh. Nothing worse than a bunch of men standing around making sure you feel crazy when they have ripped you off. They pulled out everything and put it back telling me $ 800 is nothing to spend on car stereo etc… blah blah blah. Yeah ok Audio Planet. Karma is a mean mean girl. So now my mechanic tells me they screwed up something in the dashboard rendering something else broken.
Im trying not to waste a single moment of my energy on these people but I just had to write this because I am annoyed… still. I got into a standard rental car yesterday while mine is being fixed. We popped in a Jimi Hendrix cd and was shocked to be reminded, yet again, what garbage Audio Planet installed in my car. This rental car stereo rocked compared to this junk or bad install they gave me. Pfft!

Honest people friendly installed my pioneer double dash cause my old jvc wasn’t working went extra mile to put a switch in the glove compartment … Will definitely go back there…

Just want to thank everyone at Audio Planet in providing excellent customer service. Besides giving me a great price on a Pioneer satellite-​ready in-​dash receiver that replaced my plug and play satellite radio (in a mini cooper where any reclamation of space is truly appreciated), they answered all my questions and I never felt pressured during the transaction. As well, the installation of the equipment was perfect and its hard to tell that I have an after-​market radio in my car. I’m enjoying the radio and thanks again.

I buy an Alpine radio/​Navi from Audio Planet ($ 895). A month later the navi doesnt work. I bring it in to Audio Planet, they fix it. I drive away and literally a month later the navi breaks down again. I finally get around to bringing it back (2^nd time) and Audio Planet can NOT fix it. They said it had to be sent back to Alpine for review/​repair… So the radio is removed from my car and mailed (ground) to Alpine. a week later the system has not even made it to Alpine yet so I tell them I am unhappy. The owner makes a phone call and within 2 days they have a refurbished radio. I bring my car in for the installation, and after waiting 2 hours in the shop, they tell me the bluetooth does not work!!! Now the bluetooth has to be sent back for repair (3 – 4 week)… I was told to call the manufacturer and complain, but Audio planet could do nothing further to help me, now I am stuck with a $ 895 piece of equipment that does not function properly. Personally, I expect a retailer to deal with the manufacturer and solve the customers problems. if they can not guarantee quality from Alpine, then why is Audio Planet SELLING it to us?
This experience has been a major waste of time & money. quite frankly it left a bad taste in my mouth. I wouldn’t even buy hub caps from these guys.

I finally got a Remote Car Starter installed today in my 93 Toyota, in Audio Planet in Huntington Station on Jericho Turnpike. These guys did a GREAT job. They had a good price, they really paid attention to my questions and did everything I requested. They cleared up a lot of confusing things for me. I got a 1 yr warranty and was able to keep existing remotes. I’m very happy with their service.

Seemingly great prices lure you in. Don’t be fooled. Based on my unhappy experience, they are a scam. They billed for work they never did, and substituted cheaper products than what was paid for. It took months to undo and partially fix their car audio installation, and a year later I’m still finding problems due to inferior components and poor workmanship. STAY AWAY.