Enterprise Rent-A-Car

Great guys!!!
Doing business with enterprise for a years by far best location!!!

Watch out for these guys (and gals). They are slick and they are trouble. I had to get a rental because of an accident. First car they ‘tried’ to give me was a Suburban. It had broken (literally hanging) directional signal bar. So next they give me a Sonata, which looked fine. I had it one day, was on the highway and the cap on the antenna (on the roof of the car) blew off. I made u-​turn right back to the rental place, took it to the worker/​manager (not sure) Dan to show him. I said I didn’t want any claim on my insurance and if it was going to be an issue I would go to the dealership and pick one up. He said «no, this isn’t your fault and don’t worry about it» I said I was concerned it would ruin the antenna being exposed to the elements. He said then if I WANTED throw some duct tape on it. But don’t worry about it. Of course, 2 weeks later I get a claim report from my insurance company saying I ripped the antenna cap off. So I called this guy Dan and he did so much back peddling he could have made it to Europe. He was nasty and said I ripped it off the roof. Now WHY would I do that? That sweet little college grad became a little arian youth. I have rented from Enterprise for 20 years. Guaranteed there will not be a 21^st year.
3÷22÷16 edit — With the extremely aggressive assistance of Geico and my many many letters of complaint Enterprise agreed to withdraw the claim. But my issue of their treatment of clients remains.

To perspective customers, below is message I sent directly to Enterprise after dealing with a terrible location only miles away.
To Whom It May Concern:
Having been in and dealt with other Enterprise locations in the past and having something to use as a gauge, I felt it necessary to offer some feedback.
A polished professional by the name of Kevin A******d picked me up promptly in a very clean car, wearing a well fitted suit. He was able to make intelligent small talk that didn’t appear to be forced or unnatural. We returned to the rental location where I became more impressed.
The location was spotless inside and out, as well as every car on the lot. All of the employees where dressed professionally and well kept. They were polite and cheerful. Among them (not hiding), was an modest gentlemen, I later learned to be the manager Steve. He seemed to be very comfortable with the employees that worked for him and the processes in place, as well he should.
While the process was timely, yet not rushed, Kevin kept my attention as he walked me through the same. We finalized the transaction and I was off driving before I fully comprehended the level of professionalism, that this location was able to achieve.
This location has set the bar to which all others should only hope to achieve.
Warm regards,
Dave

They are amazing here! What an amazing crew, clean calm and professional. The cars are all clean, the cars are all new and the people are all so friendly!

My mother is visiting me from Florida and needed access to a car one day while I would be at work so she called Enterprise about renting a car for one day. She called this local office and they told her that they would deliver the car to my house by 9:30 and if she did not hear from them by then to give them a call. So 9:30 came and went and not a word from them so she called them only to be informed by whomever answered the phone that day that they don’t pick up in my area. My mother said, «Oh but I was told last week when I called that it was no problem to be picked up,» and they said she must have called the 1 – 800 number and was given incorrect information. But my mother did not call the 800 number– she called this local office and was told that it was not a problem to be picked up. Long story short, after a huge runaround– she never did get picked up so her plans for the day fell thru. Enterprise is very unprofessional in my opinion. They need to get everyone on the same page in their office so that ridiculous incidents like this do not happen.

Not only did they accommodate me by allowing me to make a reservation an hour before they closed, they were fine with me not being sure of exactly what time I would need the car. I was able to call them while getting a car towed so that an employee could pick me up from the location I was getting my car towed to. They were only able to find a VERY large truck which usually costs more, but when I called the next day stating that I needed the rental again and asking for a car, they agreed to give me a discount since all they had was that truck. Amazing people. Great to work with. Great customer service.