Robbins Chevrolet Service

STAY AWAY!!! UNETHICAL, LIARS «I BELIEVE IT WAS BECAUSE I WAS WOMAN!»
This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor (Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering, 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (???) REALLY??? I was almost killed on 249 when the engine THAT YOU «JUST» PUT IN DIED while I was on the road way!!! And you want me to wait 10 days??? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $ 6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT??? I called Ricky Bishop (the General Manger) to let him know about the issues and about accountability –he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins, one of the owners, he would not even talk to me– he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation (previous conversation) I told him that I had missed work he said that’s not his problem… After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues… They are horrible, unethical liars, BE AWARE AND PLEASE, PLEASE STAY AWAY!!!

Had to do a review this time on here because with the exception of 1 times I came here my visit has not been pleasant.
I have a chevy truck I bring here and
an Infiniti M series that I take to Sewell Infiniti.
The Infiniti service is so much more pleasant than here. You would think regardless of the 2 car makers that Chevy would want to provide exceptional service as their competition.
Drive in to the bay at Robbins Chevrolet and no one acknowledges that I am even there. I can make as much eye contact as i want with service technicians but they will not help me. I had to get out of my truck, go inside, fill out paper work just to get an oil change. Oh and they do not provide complimentary car wash & vacuum. That to me would be worth the bad service because at least they give free washes.
At the Infiniti dealership they were so much more customer service friendly, greet you, offer you water and provide car wash service included with oil change.
Will not come here again no matter how many emails, letters, or coupons they send me :(

This dealership is full of LIARS and THIEVES. Let me explain my experience with Alvis Young, Mark Ellison and Ricky Bishop. I took my 2015 Corvette in with a nail in my tire that was in the outside tread so it had to be replaced. I have a tire and wheel insurance policy purchased from the Chevy dealer at the time of purchase, so one would think the Chevrolet price on the tire specifically designed by Michellin for the Corvette would be a fair one and certainly covered under the policy they sold me. So when Alvis, the guy at the front desk of the service department calls the inventory guy for a price he says, «Give me the RETAIL rate», stating this with extra emphasis on full retail about 3 – 4 times (which by the way the policy requires me to pay this out of pocket and then the tire and wheel policy group cuts me a reimbursement check). This obviously upset me due to the 5 signs in the lobby that say «Tire match guarantee», my comment is why take advantage of the insurance company and also make me put out extra cash? Their response to this, «we need to make money so we always charge them full retail». And «They always pay full retail». At this point I have been there an hour so I told them to call the insurance group and if they agree to pay it to just go ahead and do it. They made the call and told me the insurance group had approved their full retail price. The next day when I called to finalize the claim with the tire and wheel group they let me know I had been LIED to and that they did NOT approve the full amount I was charged, leaving me with an additional to $ 66.61 that was not agreed to. It gets better. When I called Mark Ellison the parts manager to discuss this I received no response for over 24 hours. I tried the GM Ricky Bishop multiple times during this period (to this day he is to return my call). When I finally get them to return my call they offered me $ 27. I think they do not understand it’s not about the money, if I can afford a corvette $ 66 isn’t going to break the bank obviously, this is about CUSTOMER SERVICE AND TREATING YOUR CUSTOMERS WITH RESPECT. NOT LYING AND STEALING FROM SOMEONE WHO OWNS 3 GM VEHICLES. DO NOT TRUST OR SHOP AT THIS DEALERSHIP. BAD SERVICE, LYING AND STEALING. DONT SHOP HERE.

I see so many bad reviews… but i must say, this place is okay with me. I came here on my lunch to pickup an oil filter and because my car is still new i decided to let them perform my oil change this weekend and at a cheaper rate than a local oil change establishment. Two thumbs up again for Robbins