Robbins Chevrolet

This is the worst new car buying experience ever. Was looking to buy myself my new toy stingray but was utterly disappointed with their level of service. Went midday on a weekend and they were even slow with not many customers around shopping with plenty of sales walking around. No one cared to ask for help for a long awhile and just giving me a blank stare. When you walk in the showroom there is a huge glass wall room where management can practically see everyone walking around the showroom. Finally after like 15 minutes or so looking like a sitting duck waiting to be helped, someone had came out to ask just to sit down and ask questions to why I want to get the car and so on of various nonsense questions. Don’t you want to make the sale? Who cares why I want to buy or whether I track or not is my goddamn business. Anyhow, wasn’t expecting the service I was anticipating. Furthermore, didn’t show me the various colors they have not wasn’t even allowed to sit in one yet they say they have more than 15 on the lot and 3 were on the showroom. Left with bitterness of course. Was contacted soon after by the General manager, Fernando Gomero. I explained to him what happened. He didn’t care what happened and didn’t bother to return my message, apologize nor rectify the situation to possibly make a more satisfying car buying experience. Anyhow, if your out shopping for a GM luxury, go elsewhere. Otherwise, take your money elsewhere where it would be greatly appreciated. Or go buy yourself a M4 or Carrera! Later GM, you didn’t even had me at hello.

If you are looking for someone to find you a deal you guys should talk to Muin Ahmed from Robbins Chevrolet he help me and my family by getting us into a car a second time within months of purchase of another with no problems. We we’re affected by the flood here in Houston and therefore our car was rendered useless. It took weeks for our insurance to get in and help us but Muin was still able to help and within a day he got us into a brand new car. Thank you guys so much for the assistance I’m more than happy to return and buy all my future vehicles from your dealership! Also thank you Muin for being of assistance of me and my family in our time of need!

I love Robbins Chevy! salesmen Matrix Watkins provides the best customer service. Really makes you feel at ease when purchasing your vehicle.

I bought my new Silverado high country from matrix and i was very happy!

Good customer service very professional and helpful. I’ve gotten two trucks so far with them. I always go there and talk to my sales man Mr. Matrix’s just continues to be so helpful with getting me the right deal.

We have never bought a vehicle from this dealer ship but we have dealt with mr don with used car sales and he’s a very good man he’s honest. We haven’t been able to buy a vehicle because the time wasent right for us. But don is one of the good guys and I have his number for when the time is right for us
Thanks don

Like a lot of us, we’ve been dissatisfied with car sales and service experiences at new and used car dealerships. Much easier to complain but I wanted to take the time to thank Chris and Richard in the Robbins Chevy service department for making the effort to try and get it right on my Corvette. Since I purchased the vehicle at another Chevy dealer a year ago, I’ve had trouble with the tape stripes. The back ones have been replaced three times — they pucker and wrinkle due to flexing of the body and rear wing. My point is, they’ve made every effort to get this right. What I like is they don’t make me feel like I’m a pain in the… Corvette owners have an expectation, take extreme pride in their cars and want them to be treated with respect (as all cars should be). Chris understands that I expect the stripes to be perfect and wants to get them to be that way. I appreciate the efforts!

Called on a Thursday for an appointment for Monday morning about issues concerning my back up camera and rear parking censors malfunctioning, and also my transmission jerking for a 2016 Silverado. The guy told me that I would be issued a rental vehicle because it is more than one issue. Monday I got in at 7:15Am only two cars were in before me. And the guy told me I couldn’t get a rental just because it wasn’t for sure issue. The shuttle bus couldn’t go to my area of town and I couldn’t get a ride. Waited 2 ½ hours in the lounge and then went to check to see what was going on with my truck. When i asked the service dude he to me it wasn’t even looked at yet. I just took my truck and left. I been to five Chevy dealerships in Houston and never had a issue getting a rental when my truck is still under bumper to bumper and power train warranty. They always kept me updated and take care of me since this is my third brand new Silverado in six years. Worst dealership and service I have ever received and I do not recommend this dealership too any one seeking service on your brand new vehicles or any vehicle. They lied to me about everything they told me would happen and wasted my time and mileage driving there. Bringing a bad name to Chevy seriously never been this pissed off with a dealership. Paying $ 50,000 for a truck I would expect better service for so called professionals.

I’ve been buying vehicles for over 20 years and I never had such a good experience as I had with Don Thompson. The man exemplifies customer service! I left feeling really good about the purchase of my 2016 Chevy Colorado and he worked hard to get the deal I wanted. The man was no nonsense and just a pleasure to work with. He turned an initial negative experience into a great one! He really took the time to explain to my wife and I the features and benefits of our new truck. He even helped us set up our OnStar account! The next time I’m in the market I’ll definitely do business with them again thanks to Don!

Wednesday evening 1÷27÷2016 Walked the entire lot looking to buy a new truck, looked for a sales rep nobody was available in the lot. Walked in the showroom there was a sales rep standing by himself didn’t even acknowledged us another group of salesmen were in a group talking with each other. Stood there for a good 10 minutes and nobody asked if we needed help. Have a dodge truck longhorn wanted to trade for Chevy. Guess going back to dodge

I totaled my chevy Cruze and I’m kind of glad I did. Because Robbins screwed me on the price of the car to begin with. I paid 25k for a car worth 16k at most. Avoid these snakes. Go to carmax. Stay away, you’ve been warned. Worst chevy dealership in the entire state.

STAY AWAY !!! LIARS. VERY UNETHICAL «I BELIEVE IT WAS BECAUSE I WAS WOMAN!»
This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor (Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering, 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (???) REALLY??? I was almost killed on 249 when the engine THAT YOU «JUST» PUT IN DIED while I was on the road way!!! And you want me to wait 10 days??? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $ 6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT??? I called Ricky Bishop (the General Manger) to let him know about the issues and about accountability –he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins, one of the owners, he would not even talk to me– he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation (previous conversation) I told him that I had missed work he said that’s not his problem… After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues… They are horrible, unethical liars, BE AWARE AND PLEASE, PLEASE STAY AWAY!!!

I was extremely satisfied with my service advisor Alex Fierro, I had a list of issues that needed to be discussed and taken care of on my 2007 Chevy Tahoe. He took the time to thouroughly listen to my concerns and address each one of them and have them all corrected. I am also very pleased with the repair and maintenance work Robbin’s Chevrolet has always done on my Tahoe and this is why I believe it still runs like it did the day I purchased it brand new. BIG THANKS TO ALEX FIERRO AND THE MECHANICS AT ROBBIN’S CHEVROLET YOU GUYS REALLY TAKE CARE OF ME!!!
My only suggestion for this dealership would be for them to have more than one Shuttle Driver to give rides home when having to leave your vehicle with them.

The dealership was supposed to cover the work after GM HQ referred to the part to replace as covered by the GM warranty instead they wasted my time and resources. Multiple phone calls, voicemails, and no resolution after few days. Had to drive there myself to get information.
After all they did not have the part in stock and would take weeks for them to order it and get it in stock. They wanted me to pay $ 1200+ for the repair and wait weeks for my C6 corvette to be ready. Instead I paid $ 125 for the OEM part on Rock​Auto​.Com got it in two days and replaced it within few hours. I was back on the road in no time. Thanks RockAuto.
Robbins Chevrolet, I will never do any of my business with you nor will I say anything positive about my experience there.
Thanks for performing the recall but the quality of the service you provide does not cost what you want people to pay.
2011-​C6 Corvette owner with only 15 000 miles

Took my work truck here for service and they got me in quickly and took care of the issue hassle free. Great customer service.

I love my brand new Chevy Traverse LTZ. Thank you Fernando, Joe and Angel. Great customer service! Fernando went out of his way to make sure I was satisfied with everything. Joe wasn’t pushy at all very patient. I will be sending friends and family to purchase a vehicle at this location.

Very awesome sales staff. Very knowledgeable friendly not pushy. Highly recommend the sales team in the used car department. Talk to Reda. I would definitely purchase another vehicle from the used car department. In and out with no BS.

I was helped by Ali and GM Mr. Gomero yesterday and was able to walk away with a silverado. They did everything possible to make my husband happy. They were busy but we got the car and gave us a fair trade in value for our car. I would highly recommend!

Went in for a possible trade in and was told I initially didn’t qualify for financing. Went back and said they could get me in something other and when I waited for 3 days and multiple calls from salesman that said «we got you covered, come In and let’s get it finalized» only to get a call back and say «I’m sorry we were looking at another customer profile, we can’t help you at this time.» I’m never going back and wouldn’t suggest anyone to go there.
Very unreliable customer service.

Buyer Beware!!! Avoid this dealership! Don’t waste your time on them!
In order to avoid the buying hassle i used my company’s supplier discount on top of rebates and got a quote from their internet department. After calling three times to ensure the automobile was on the lot I arrived only to be shown a completely different vehicle. After an hour they located the vehicle and said they could get it and then was shown a price that was almost 2k more than what they told me. After haggling the price back to the original quote and promising delivery the next day, they called me to tell me they had «Good News!» they couldn’t get the car they promised but found another exactly like if for $ 3k more. REALLY???