Texan Chrysler Jeep Dodge Ram

Very helpful knowledgable and willing to help find a truck that met my needs and finances.

Update 6÷23÷16 91 days these inept people have had my truck and again more lies and promises they don’t keep. Please take your vehicle somewhere else any place but here.
Update 6÷6÷16 74 days they have had my truck now. Nothing but lies and false promises. I filed complaint w/​Attorney General’s office.
Update: 5÷18÷16 They have had the truck now 55 days. They don’t call, they don’t return calls. You have to track them down to find out what is going on. Working with Chrysler Corp. now.
They have had my truck now for 43 days $ 3200 worth of repairs and they still don’t know when I will get it back. Had to call Chrysler and get them involved and still nothing. Worst service dept and customer service I have ever dealt with. Will NEVER EVER buy another chrysler product in my life.

I bought my Ram1500 4×4 Lone Star Edition there. I love my truck, but was so disappointed by their service department. I am retired and disabled. I called up to schedule a service appointment for my vehicle. I was put on an endless forwarding of calls and nobody answered the phone to help me after I spoke to the receptionist who forward me to the service department. I try to talk to somebody in customer care and left a message. I had a stroke and when they called I had trouble answering the phone and tried to call them back and they didn’t answer right after they called me. I left message them to call me back and they did not do so. I finally went up there to get my truck serviced to find out they change that certain policy. They no longer allowed license carry people to bring their firearms into the dealership. When I was told to go inside I told the service man I could not because I was carry my weapon. He went inside and got a service manager who told me to lock up my weapon and come inside. I pointed out to him that there was no place for me to lock up my weapon except in my truck. I am a retired Texas Master peace officer. I found out that this was done by their corporate level and they are not in Texas they are in Utah. I used to have great rapport with people up there and this is my third oil change. I paid for the Package to have 3. Finally when I called this time to get to the customer representative they told me they would refund the price of my oil change so I can go to a different location. I do not plan to make any further purchases at this location, nor will I refer anybody to them because of it. As far as I’m concerned I need to change it from Texan Dodge to side Sally Susie sissy Dodge.

The poor reviews here are an every day occurrence at this dealership. There are several good hard working employees but very poor or non existent management. Huge turnover in service because the professionals leave once they realize the disrespect and dishonesty from the general manager Bert on down to The service manager Rodney is to much to overcome, «we treat you better» is nothing more than a sales pitch, because nothing is further from the truth

We recently purchased a 2016 Jeep here. Christian Rivera (in internet sales) went above & beyond to make the whole «new car buying experience» the best ever! Nate Shaw, the finance manager, was also unbelievably amazing! I highly recommend Texan Dodge to anyone in the market for a new or used car!

Horrible service from the service department. Will never purchase a dodge Vehicle ever due to poor customer service and inadequate staff.
1^st my car had issues and being that I was in Humble at the time I was advised to bring it to this dealership (1^st mistake)
1. I had the service agent by the name of Alan who stated the issue with my vehicle was due to a recall. You would think a recall is a easy task however this was definitely not the case. I was told the part needed was not in yet and I would have to pay out of pocket for them to not replace it with the recall part but an original part. Fine I need my car I agreed for them to go ahead. I was given the run around for a rental was stated it would be covered then it wouldn’t was advised to drive out there and the agent Alan left early (how convenient)
2. After being pushed and pulled for a week was told my car would be ready the next day. IT WAS NOT READY. I was told a part had to be shipped in. So now I’m at 2 weeks for a recall part
Fast forward to present time my car brakes started acting funny and the gears wasn’t shifting. I called and spoke with a helpful service agent Vernon. Explained to him my car was just there a little over a month ago. Got the car towed in and they stated that they ran a diagnostic on the car and it was the brake booster again (now it feels like I’m in Pure HELL not this again)
Vernon was helpful and kept me posted way better than Alan. So I got the call that my car was ready and it was covered under a warranty fine. So 4 days from when it was towed in it was now ready for pick up. I picked up the car and less that 8 HOURS it did the SAME EXACT issue that I originally explained when it was towed in the 1^st time.
Vernon helped to the best of his ability called me and stated they found another separate issue (which should have been found when the car was originally towed in) he explained it wasn’t covered which was fine but now I have to cover the towing fee. I explained to him that if my car was throughly diagnosed on the 1^st trip that it wouldn’t have returned to the shop in less than 8 hours for the same thing it was there for in the 1^st place. No way should I have driven the car off that lot and been placed in the position to be stranded again. He kept explaining it was 2 different issues. I don’t care if it was 1,000 different issues at the end of the day all those issues should have been caught the 1^st time. Why wasn’t the vehicle check and throughly diagnosed properly the 1^st time. That’s the issue. I then drove 45 minutes back to the dealership to speak with Chuck his supervisors who stated it was due to poor communication (again a issue yet not my issue) he then sent me off to speak with Rodney Skipper on Monday so here I am without a car for a week at this point. Not only was my car not even ready o was told to come back the next day and to then see if I could get refunded for the towing on Monday. This is not ok and from other reviews I see it’s an ongoing issue. Wish I would have checked Unilocal prior to bringing my car here.

I only use Texan for service when desperate because it’s close to my work, otherwise I would never come here. Autonation Dodge in Spring is my first choice. The check in for service is always slow. Today, I’m number 3 in line and the wait for check in is past 20 minutes. I expect oil changes will be close to an hour but this long for check in disappointing.

Dear Mr. Brocker, I constantly hear you on the radio spouting the great service your dealership provides and I beg you to stop because it is not true. I purchased my Ram 3500 from Tom Huberty in the fall of 2014 and you should thank your lucky stars he is on your team. He was the perfect salesman for me as he worked hard to find the truck I wanted, did not employ pressure tactics or typical salesman games and made the process wonderful. That’s where the good stops and the mediocre begins.
I purchased the car care package of 3 oil changes, 3 tire rotations and 3 washes when I bought the truck. On my second visit, the truck was barely cleaned and they did not rotate my tires. Worked that out with Jim Craig and he offered service on the house on my next visit. I own a business based on service and I do not expect anything for free as I don’t like that to be asked of me, but was appreciative of the offer since I did not receive what I paid for. On my last visit today, 4÷9÷16, I got the oil changed, the tires rotated and once again barely a wash. The outside was clean but many surfaces had water marks, not a good look on a black vehicle, but the interior was left untouched. I had also asked upon arrival for new wiper blades and when they brought my vehicle around, they forgot to install or bill for them. They took the truck back to service for new blades on the house. Once again, I’m not looking for a hand out, if you want to charge me for new blades, please do. All I ask for is to receive the service I pay for. As I made my complaint to the service tech, there was another lady there complaining about the exact same lack luster service.
That was my third and final visit on the car care package and probably my last visit there period. Looking at the reviews on your business, this has been going on for quite some time with no progress on making service better. As I spoke to Zeke from your sales team about my experience, I told him of my business and how we are service oriented. I told him that if the product we deliver does not stand up to what the customer expected and paid for, someone gets fired. One hundred percent of the time it’s the customer firing me and my company. In your business, losing one customer here and there probably doesn’t make a dent in your pocketbook, but it does in mine. I am a very loyal customer if I am treated fairly and taken care of, but when what I receive does not stand up to what I pay for, my alliance shifts to an organization that does a better job.
So please Mr. Brocker, stop telling lies on the radio. And do not respond to this by saying your sorry and asking me to call Diana Miranda, I am not interested in hearing someone apologize for poor service. Instead of spending the time typing out your apology, how about meeting with your service department and let them know that if they do not provide the 5 star service you spout about, their time in your organization will be short.

I wish I could give 0 stars, but it doesn’t work that way.
I purchased a Jeep less than 1 month ago and it already has recalls (these recalls were likely on the car before I purchased). That is not necessarily my issue. I called to have the recalls repaired found that it would take 24 hours + to repair per recall. I have 2, thus Chrysler/​Jeep thinks it is appropriate to have an issue with their products and NOT pay to put owners in a loaner or rental. I was told a loaner or rental would be at my own expense. WOW! After I just paid Chrysler $ 9000 for a «new» car less than 30 days I have to pay for a rental because I cannot use my new car for 2 whole days.
From this news report it appears that Chrysler does provide a rental under certain circumstances. I’d like to explore those circumstances. However, was told flat out — we DO NOT DO IT.
As stated I do not have money for a rental car and would miss an entire day of work without a car.
Who at Chrysler do I need to speak with to ensure that when I bring my vehicle in for a recall that is NOT my fault, I will have comparable transportation until my car is repaired.
Please advise.
Thanks!
Nicola

Nelson is highly recommended. Great team and great service. Really made my car buying experience smooth.

Awesome speedy service. I took my jeep in today for a tire rotation and oil change. After I stood in line to find out there was a separate sign in sheet, it took 2 hours and 50 minutes. I was there at least 20 minutes before that to turn my key in. I begged my husband for a wrangler, I’ll never ask for one again. These guys need to head to a plant dealership. Those guys are good. For those who say you need an appointment, I had one last time and they told me it was pointless. It’s first come first serve. This was confirmed today. I paid for the free lifetime oil change, never buy that, time is money and it’s a rip off.

I’ve been trying to schedule a service appointment for 3 recalls on my Jeep for 13 days now. Their service is absolutely horrible. Would never consider buying from their dealership.

Bought a new 2015 Jeep Grand Cherokee at Texan. Now, just a few months and 8500 miles later, the sun roof is not operating correctly. Can’t tell if it is closed all the way or not, so if it rains, it might cause interior damage. Yesterday (8÷12÷15), I called their 888 number to schedule service & was told the first available would be Wednesday, Sept 2 & I would have to leave it with them & they do not provide loaner vehicles. I accepted that appointment.
Today (8÷13÷15), I called the same number and said I had a 2009 Dodge Ram 1500 with A/​C problems not under warranty (I don’t own such a vehicle). Guess what? They can get me in next Thursday, Aug. 20!
I guess if your vehicle is under warranty, they couldn’t care less about servicing it. Keep this in mind if you plan to buy a vehicle from this dealership.

Don’t buy the oil change plan. Ended up asking for a refund on remaining balance. Had me make an appointment. 30 mins later still not even checked in. What was the point of an appointment? Not the first issue with service but it will be the last. Now I get to wait for my refund to be mailed to me and get my oil change elsewhere
** update** so today I get a voicemail from Jim Craig service manager. They are no longer refunding my oil change. Said it was a $ 25 cancellation of contract so not sending me my $$. Sorry Jim but not delivering an EXPRESS oil change is a breech of contract and false advertisement. You NEVER mentioned last week you were charging a cancellation fee. Hope a $ 25 oil change that actually is $ 33 plus tax since the plan was $ 99 plus tax for 3 (yes that’s 2^nd grade math) …is worth the bad publicity and loss of sales business. As a manager your job is to take care of your clients. NEVER EVER BUYING OR USING YOUR SERVICE AGAIN

Worst Service Department I Have Ever Encountered
I bought a new Dodge Ram 1500 Lone Star edition last month. There was a rolling sound coming from the steering area. I took the truck in and they claimed they fixed. Waited 2 days to fix, drove off the lot and same noise was there. Took it back (2^nd time) waited 3 days to fix, drove around the lot and noise was still there. So, had the mechanic ride with me and he confirmed the noise was still there. Left the truck there and ask they call me for an update. I have since called for 4 straight days and there is not a person there who can tell me; what is wrong how long it will be or even call me back. 4 days (11 calls) I have been promised a call back from a service manager or someone to give me an update. I’ve had to use personal days and lose money every day it’s in there. I could have rented a car but there is another additional out of pocket expenses and I didn’t know if it would take a day, two or what because nobody will talk to me, knows what’s going on or will call me back. I spent almost $ 40,000 on a new truck and they have had it in service longer than I have had it. I understand things go wrong but to not give me an update, a courtesy call back, nothing after 4 days is unacceptable and unprofessional! I have called 3 times this morning with no update on what, when and how and again promised someone would call back. I ask to be transferred to the manager and of course… voicemail and no call back from him either. Now going on the 5^th (14 calls) day with nothing; no call back, updates or a manager call back. Again, this is the most unprofessional dealership I have ever encountered in my 35 years of buying and service.

If there were a ZERO star rating (or less), these guys deserve it.
I had a written deal with another dealer that Texan Dodge-​Chrysler-​Jeep agreed to match. When the actual purchase order was transmitted to me, there was a nearly $ 5,500 difference from the price they agreed to match !!! When I called to ask what in world was going on, the answer was the finance manager went to a funeral and the new deal with the $ 5,500 price bump was the «new» deal !!!
BTW, my financing was pre-​approved and I was putting a check down for the difference. No trade in … a straight purchase with no place to «move» the money around.
RUN … HIDE … but do NOT buy a vehicle from this operation. They are DISHONEST, plain and simple.

The service department has repeatedly failed in handling my vehicle. I cannot begin to express the amount of frustration this dealership has caused not only me but my entire family who purchased and tried to have their vehicles serviced there. It would take me days to type everything they have done wrong in the short 6 months I have owned my caravan. The phone service is horrible and rude. The service tech sigh and breathe heavily into the phone while telling me over and over to hold on hang on hold on. I paid for a pre paid package of oil changes and the forms are pre filled out saying they checked everything then you pick up the car and tell they did not check tire pressure or top off fluids. My van is in service again now and I get a call it needs gas. I brought it in yesterday with a quarter of a tank but that’s besides the point. They want approval to put gas. I say ok how much gas and how much is it per gallon. They respond with «I don’t know like five gallons or something» I say ok how much per gallon? They say“I don’t know like five bucks or something, we just need your approval” I am absolutely not giving you approval to charge me who knows how much money for who knows how much gas. Get your shit together and call me back with real numbers then we might get somewhere.
*****update***** after my vehicle being in the shop for SIX WEEKS and repeated attempts on my part just to get an update every week or two. I would try to get a hold of a service advisor any service advisor just for an update as I am due to give birth any time now and would like to know the status of my vehicle. When i ask the status they repeatedly say «well you have a loaner vehicle don’t you?» Yes I finally after much begging and calling managers got a loaner TRUCK. Which I have three children and nine months pregnant so the truck was anything but comfortable for my family. The fact I had a loaner truck seemed to be their excuse to drag their feet. My service advisor was fired sometime during this six week period and I ended up just trying to call and speak with anyone willing to talk to me. I ended up supposedly getting a new engine under warranty. I have had my van back for one week now and it is pouring out oil again already. I called today and again I get the run around. I told her my situation and they have an appointment tommorow but they don’t have loaners or rentals. (I have learned they tell everyone this at first). She said the system was down and they would call me in an hour. Again I gave them a chance and of course they never called me. I called back ten minutes before they close just to at least find out when my supposed appointment would be and was repeatedly transfered back to operator. I asked her to tell them who I was and that I was expecting a phone call from them. She personally went over there and told them and they told her they were closing down and nobody could help me. They put her in a very awkward place. So now here I am having no idea if or when I have an appointment tomorrow or if I will have a loaner vehicle available to me. I guess I am to load up the kids and just show up there tomorrow and explain my whole story to whoever will listen AGAIN. I just hope they dont drag their feet for six weeks again otherwise I won’t have a vehicle to put my newborn in when she comes unless they expect me to cram my family in a tiny truck again. If I can ever get past all these issues I will never use this dealership again. My family has purchased 6 vehicles from them this year because the sales side is quick and easy but the service is bad enough that none of us will ever buy from them again EVER.

Went back for first service with a free wash they said. Truck came out filthy. I complained, Service Manager got in my face, I asked for General Manager, he said «I ain’t you boy» get him your self. I was told never to come back. General Manager contacted us and said he too decided, if we don’t like the service, don’t come back, NEW Policy he says. He sided with his Service Manger they said is a Preacher, and said we had no right to complain, the wash was FREE. I have requested Owner Info but nobody will give it to me. They are no different than any other Dealer, get your money and you ain’t nuthin to them anymore DEPLORABLE CONDUCT

I bought a new 2014 Jeep Grand Cherokee from them and the sales process and negotiation was as expected. Always a bit of a go round but not unpleasant. The finance man worked hard and brought be a number of options. The car was delivered in an hour or so. All smooth and love the car. I got a Hemi. :) I have had my other Chrysler serviced here several times and they are professional, friendly and the prices are good, as compared to the independent shops I have checked with and used.
I think they run a good store. I don’t think I would give any car dealer a 5 Star. The process to buy could still be smoother. It is a rather «old school» type of business.

I brought my Grand Cherokee to Texan Dodge (purchased at Clear Lake Dodge, which has the most horrible service ever by the way) & service advisor Mike Tabers went out of his way to make it possible to get my truck in and out, it did take a few days of course but he called me with updates and everything. He is completely awesome along with Darrell Hall, who helped me get a loaner car last minute. These guys made me feel welcome and were EXTREMELY helpful.
I did have to bring my truck back in though due to it heating up while I was on my way home (reason for not giving 5 stars) I hope it doesn’t give me any trouble in the future.