West End Cleaners

I went to this dry cleaners when they had a location in the energy corridor. I dropped off a very expensive cashmere blanket since they were a so called «green» dry cleaners. They shrunk my $ 500 cashmere blanket that we brought back from New Zealand that could not be readily replaced. I spoke with the owner and let him inspect the blanket by dropping it off at another location since they closed my location. I wonder why? Not much business and probably bad business practices. Well they said they tried looking for a replacement. 6 months went by of me calling them and them holding onto my blanket. Nothing. I reported them to the state attorney generals office and wrote them up and had looked up their dba and also paperwork at the county office to take the them to small claims court. But after some advice decided it wasn’t worth my time. You reap what you sow. Customers BEWARE!!! Be forewarned if you choose to do business with these dubious and dishonest owners.

I had tried this place thee or four times previous to the one that has me writing this review. All had been fine, until the owner tried to convince me that getting back 16 shirts instead of the 22 listed was «right because my computer made the mistake.» So I took my things home, and upon examining them I come to find out that there are 6 shirts missing! I call and get an excuse, and an «I’ll look around.» The next day I get a call saying she found the shirts she lost. I come a week later to pick up the shirts that she would have been just fine keeping, only to be charged for these as well (and didn’t get the 30% off the coupon I brought in on the prior visit granted me).
Maybe it’s a good idea not to charge people for your screw ups!

My wife and I have been going to West End Cleaners for over 5 years. When we first moved into the area, we tried several cleaners looking for the right «fit» for us (service, value, quality of work). We both work in office environments and basically dry clean/​launder everything. We gave each of the cleaners in the area at lest 2 or 3 opportunities to earn our business.
In the end, West End Cleaners simply stood out because of their consistency in what they do and the value we feel we recieve. Whether it’s shorts from the GAP or a suit for the office, West End does a great job. They also do the little things as well that go along way with us (e.g. replace buttons without being asked — and without charge). I also appreciate the reserved parking they now have in front of their store — it makes getting in and out virtually hassle free.
My wife and I have always received good customer service and have recommended West End to several friends who have moved into the Washington Ave. area.

I have been a customer of West End Cleaners for over 5 years and I highly recommend them. Their prompt service, personable employees and constant goal of customer satisfaction keep me coming back. I live in an area where I have my choice of many dry cleaners, and I chose West End for all these reasons.

I finally got my clothes back. They told me on Tuesday that the clothes would be ready Wednesday afternoon. I had to call to ask them this morning if they were ready, which they finally were after over two weeks. I went in and picked them up this afternoon and they apparently waived the fee for the cleaning of the skirts, but charged me full price for replacing the zippers, so it still cost $ 25. I didn’t feel like haggling with them or telling them that I thought I was entitled to more of a discount since they had my stuff for twelve days longer than they initially told me, but suffice it to say I am not impressed.