Wells Fargo Bank

I love this branch! I need coins all the time for laundry, so I visit often. I will go out of my way to come here instead of the many locations I drive by daily. Even without drive-​thru teller lanes, this branch is faster than the other locations! Plus the employees are super nice, helpful and upbeat even when they’re slammed. Lines can get a little long in the late afternoon when people start getting off work and they’re getting ready to close, but they’re very fast.

Terrible branch. Setup an account in October with the promise of $ 100 after first 10 transactions. Was told it could take up to 90 days but after that time passed, still no money. Went to this bank location (where I set up account) and on several occasions waited an hour to be seen and sometimes left after waiting so long for no answer. Other branches couldn’t help because had never heard of this promo– so was lied to. Made several calls but they were never returned about where is my money. Don’t believe this promo or go to this bank. Withdrew my money Friday after waiting an hour to be seen! Worst customer service.

Went to this location asked the teller to cash and deposit my check. She didn’t. I was without money for the weekend but I was okay with that. What made me upset Monday morning I visit the branch and no one help me with the issue. They all recognize it was an error but no one did a thing. They couldn’t give me credit on any of my cash. I went as far to contact the customer service line. Someone name jerry told me to use my card it MIGHT go through and for me to call tomorrow so that I could request for the 35.00 fee to be return. Not only is he not guaranteeing that it will be reserve it will stay in my history. I didn’t have access to my cash so I was not able to go to work today. I work in downtown and pay for parking. This bank is not here to help their customers. They just made my mind up I’m closing this account and will only use my Credit Union. My CU would have never treated me this bad.

Customer service is outstanding. I’ve never had anything but top notch treatment from every associate. Even when they’re busy, they’re very quick and charismatic.
Highly recommended.

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