Victoria’s Secret

I love this location, it’s so easy to get in and out of without having to deal with the mall parking. You can usually find up front parking. The staff here is great everyone is really nice and friendly. They were very helpful in finding other items I needed as well as doing my exchange. I feel that there is a good selection of everything except for swim (I don’t believe this location carries it during the normal season). The athletic wear section is also small as well. It is a smaller store, but they can order you other items and have it shipped to your house for free.

Echoing Sonia T’s sentiments. I prefer this VS to the Galleria location for its convenience and accessible staff. I usually pop in when I get coupons and freebie cards via my Angel Card. (I rec getting that card — no interest, coupons and ‘free panty’ offers).
I think the staff at this location has always been helpful. On my recent visit, one of the employees gave me back my $ 10-​off coupon (after I redeemed it) to use again or give to a friend. That was cool.
Things to know:
: This location does not sell the VS swimsuits; you have to go to the Galleria or online for those.
: For those unfamiliar with shopping in Highland Village, parking can be an issue during lunch hour and weekends. I tend to pop in 10am or mid afternoon on weekdays.

Went in to find a new bra and get fitted as It had been quite awhile since I had. The lady helping me was a pro! She took a look and convinced me to try a push bra as there was a bothersome gap in the Demi… I was nervous as my experiences with push up bras had not been pleasant, she was kind and and helped me understand since I was wearing the wrong size was why I was feeling unpleasant in push ups. Left with a new bra and it is so comfortable !!

What can I say? Customer service is great every time I shop here. The ladies here are very pleasant. Everyone greets you & ask you if you will be needing any help on your shopping experience. The store is large, & it is set up very nicely. I am never left wondering where something is because it is always organized. I only buy my bras & panties from this location because I know for sure I will find what I need.

Today I had a very unfortunate experience here. I went to exchange a sports (that I love) because the under wire had popped out. They were happy to exchange it and I asked if I could try a smaller size of the same bra, which they also agreed to kindly. A different woman (employee) helped me in the fitting rooms and when that same woman saw me again in line she repeatedly assured me that I didn’t need to wait in line, that I saw free to go with the new bra I had exchanged my for my old one. Then when I got to the door and the sensor went off (which I don’t honestly think about previously) 2 other employees acted as if I was stealing and were very rude and demeaning towards me. They made me feel like a liar or else a complete idiot when it was their employee who had made the mistake! I did think it was odd she told me to go without a formal exchange but who am I to question an employee? Especially when she was insistent?! No one apologized, not even the woman who lied and essentially tried to get me arrested for shoplifting (that or she was just completely ignorant and untrained).
Very unprofessional and down right ugly.
I will be seeking out a different place to purchase under garments from now on.

Went in for the semi annual sale and Veronica immediately began helping me like a bra ninja! She was able to find me THREE bombshell bras on sale and the panties to match. SCORE! I got $ 400 worth of goodies for $ 189!
Veronica RULES!

Heard about this store and particular store manager from my cousin, who swore by the bra & sizing knowledge of Leandra. Left the store with fitted comfort and confidence in VS products again.
I’ll be sending my aunt and my mom to this particular store when Leandra is working again. Love her personality, patience, and knowledge!

I’ve always had a good experience at this Victoria’s Secret. The staff are really friendly and the selection is great. This VS is also a lot easier to get to than ones in the mall. This is probably my favorite VS in Houston.

All of my friends know that I love Victoria’s Secret. That being said, I frequent pretty much every location in Houston. THIS particular one stands out to me. The staff is very kind and caring (unlike the staff at the Galleria). Everyone that works there knows me by name and always greets me with genuine smiles and overflowing knowledge of new product. They’re very generous on the gifts, freebies, and discounts. My only real problem is that they can be limited on sizes and product. They’re not a big store so they won’t carry everything and anything like Rice Village or The Galleria. But honestly, I would rather park conveniently in front of the door and receive special care and attention from these guys than go to The Galleria and have more options whilst being ignored or treated with disrespect by the cashiers. 5 stars!

Great selection including the hard to find sizes. Came here on a weekday around 4:30 assuming parking would be a pain. To my surprise there was ample parking right in front!
The ladies working here are super friendly and helpful and I was able to find what I was looking for quickly and stress free.

Much friendlier and way less chaotic location compared to Rice Village. Selection was good, checkout was fast and staff was very helpful! Store is a little small, so I can see that it might be too crowded during the weekend.

Most Vicky’s are the same, I personally like the ones that aren’t inside the mall. You are able to get in and get out quickly and efficiently. This particular Highland Village store always has smiling faces, without being on top of you, and quick check out. The only bummer is the parking sitch, but if you get there early before RA’s lunch crowd it isn’t an issue. Thanks to some coupons I had, I was able to leave with quite a bit of loot. They have super cute bridal lingerie, and their array of lotions and potions always has something new and fragrant. Unfortunately the VS Texans gear wasn’t in yet, but I survived.

Like many women, I spend too much money at VS. Mostly during sales and holidays, I’ll go crazy and spend a few hundred dollars at once. As a result of this overspending, I get free panty cards in the mail monthly (no purchase necessary) so I come to get my free panties each month. As a result of THIS, I now have over 50 pairs of underwear. Ridic.

It’s a funny thing when you start working out 6 days a week again and dialing in your diet… things start to change shape… down to the ladybits.
I’m certainly not new to VS. I am a black Angel card holder and have spent entirely too much money on frilly things no one will see over the past few years. It occurred to me the other day I was so overdue for some work clothes underthings. (Of the neutral and boring variety). This one is in Highland Village
Thank you VS for being neatly organized, with helpful staff and my size in stock. It seems to be common that other stores get a very small number of anything over a «C»…which I feel is ridiculous given that the franchise praises and showcases BOOBS.
Anywho, 5 star experience and I don’t have to go to the Galleria. Woot!

Maybe they were having an off day because I definitely didn’t have the 5-​star experience that katie g. did. Before you get the wrong idea, let me explain… Oh, and just for the record, I’m not a cross dresser or drag queen (not that there’s anything wrong with that).
My boyfriend’s sister and I were enjoying a lovely afternoon of lunch and shopping while he was at work. One of our stops included VC so she could make a return of sorts. The situation wasn’t complicated, but I’m sure it wasn’t something they handle on a daily basis.
Recently she purchased two jars of lotion and used her store credit card to pay. She later realized she had a $ 10 gift card and wanted to use that instead of charging the entire purchase. Seemed simple enough to us. Return the products, buy them back using the gift card, and then credit the balance.
After waiting in line while the two associates attempted to get one dollar bills out of a register (any of the four would have been fine). The first one didn’t have very many. The second one, which no one was using, was skipped. The third one was signed into and they were able to bypass that because one of them knew the other employee’s code. Everything seemed great until she realized it was out of printer tape (apparently that’s a problem because then there wouldn’t be a written record of them accessing the drawer as the absent employee to make change). So, we had to wait for her to tell everyone there that they needed register tape. Seems like she could have just gotten it herself and saved everyone the hassle. Anyway…
Meanwhile, back at the queue, we’re still waiting and the line grew to several people deep.
Once she starts our transaction we’re first told that they can’t do what we’re asking because coupons must be presented at the time of purchase or within 24 hours. I was dumbfounded and felt like I needed to explain our request more clearly.
«Just return the lotion and refund the card. We’ll walk over there to get the same exact stuff and then bring it back up here and pay using the gift card.»
She huffed and she puffed. She slammed everything down as she picked it up to scan. Eventually we were on our way and our departure couldn’t have come at a more perfect time. I was moments from reading her for filth and then making an obnoxious scene, two things I really didn’t want to do in front of my future sister-​in-​law. On the other hand, it might have been good for her to see what her brother is getting himself into… :)
Oh, ask for Thelma. Just kidding again! Free jokes with this review. Gah! They should make me Elite or something.

Out of all the VS here in Houston, this is simply my favorite one to shop at. The merchandise are always very neatly folded and stacked and the sales reps are awesomely friendly. I am often guilty of splurging on their delectable selections of sexiness due to of how nicely the store is presented. VS Highland Village, thanks for being there for girls like me!