Smashburger

I think this place solid overall. Every burger I had here was great, including the spicy jalapeño Baja, bacon cheeseburger, and the buffalo blue cheese. The egg buns are really good and have almost a slight sweet taste to them. Also, I really love their fries here. This is the kind of meal you need when you’re having a bad day. It’s definitely worth a try when you’re looking for a burger fix!

My favorite burger chain at the moment. I like their burgers better than 5Guys and service at this location is always friendly and swift.

Food quality is excellent
Staff are friendly
Parking is awful
Service is incredibly slow
My last 3 visits averaged about 30 minutes before I got food. I’m not going back.

When I decided to write up a positive review of my favorite go-​to burger joint in the area, I was shocked at the 3 star rating! I spent a few minutes reading through some negative reviews and pictures, and it appears that they have an employee training problem. Or worse, a management issue… those never seem to bode well if a business wants to stay in business.
BUT, back to MY experience. Every time I come to order a burger, I’ve had 100% great service. So much so that I’ve called the corporate number to give feedback on some of the most positive spirited workers. The people there are incredibly nice.
The food is great! I have a few allergies, and appreciate that there is an allergen menu online. I’ve never had issues with quality.

When I crave a burger I now know of two places that I know will satisfy my craving. This place is fast and delicious. The truffle fries u must get with whatever burger u order.

The place was dirty and it doesn’t seem like anyone clean where the people eat. it was my first time eating there and is going to be my last time eating there the service was completely unprofessional the young lady that took my order was looking down at her phone the whole time.

Was refused service because apparently they cannot make a milkshake at 9:45. Strange that their hours indicate they are open until 10, we were told they were «closed».

I love this location, the people are super nice. But no mayo doesn’t mean extra mayo, yes to whipped cream on a shake does not mean not whipped cream and the last time we got shakes last night, we got two shakes and it was like they forgot the ice cream. It was like drinking milk with peanut butter and chocolate. It wasn’t just one, but both.

Good food… alright service. Theres only ever one cashier and the line can form outside the store when it gets busy. They get orders right about 50% of the time, but are quick to correct.

The place was spotless and the service was fast and great. Definitely recommend this location.
I like the options Smashburger offers, decent burgers at decent prices. The classic one is always my go to but the Baja spicy burger is pretty good as well.
Nothing fancy but perfect for a quick bite and better than other fast food burger restaurants.

I love smashburger but I admit this location is the pits! The line is usually too long, the facility is understaffed the food is cold, and there is often dirty tables. I hope they pull it together cause smash is delicious !!

Easily the worst Smashburger experience I’ve had.
Order in at 7:19. Order delivered to table at 7:44.
Food was cold and the fries weren’t even the kind I ordered.
Place needs to hire some additional help fast!

I give all smashburger locations 5 stars but this one lost a star because of the staff. I decreased it some more and they lost another star because they didn’t even get close to filling up my cup when I ordered shake. Every single time I order shakes and dine in there’s always plenty of extra so I don’t know about being stingy on my shake. As I sat there and witnessed how this location was run, they just kept losing stars. This guy who seemed to have a leadership role was expediting at the window and was yelling at the girl at the counter who were trying to help customers with their order. He kept telling her to make the shakes first before taking another order. Which is fine but tell her in a professional manner. Clearly frustrated, he heads over there to help the girl and makes the shakes. While doing so, someone went to stand near the expediting window because I guess she needed something and the manager started yelling at her too saying «ma’am ma’am! Don’t stand there. You can’t be there. If you need something just let us know.» Again, nothing wrong with what he was saying but his delivery. Also, when he gave me my food while I was sitting on the bench, he literally tossed it on there. Please do something about this store. I love smashburger and this location is closest to my work.

Clean restaurant with great service and tasty food. This is the second time I went to smashburger (first time was in a different location.) At this location, John, the gentleman taking my order was helpful and came to check to see if everything was to my satisfaction after I received my meal. This small gesture of checking up on customers feedback lacked in the first smashburger joint I went to.

I’m actually shocked I like this place so much, being that it is a chain. But I’ll admit it, Smashburger has damn good burgers.
Their buns are soft and fresh, the service is solid, and the prices are reasonable. I love their bacon cheeseburger, and their FRIES! The regular ones are tasty as are their sweet potato ones, but the real star is the truffle fries. I’m not a HUGE truffle fan, too much is gross, but these fries are better than some of the ones I have tasted in high end places. Worth going just for those!
Def. a regular patron!

Smashburger hands down has the best burgers in town, I’m sorry Beck’s prime but for ½ the price I can get a cheeseburger with fries and a drink that tastes twice as good as your burgers do. In my opinion Smashburger easily beats out McDonalds, Burger King, and Whataburger too, I just wish they had more locations :(. This place reminds me of In’n out from California!

UPDATE: So I had contacted Smashburger directly back on 2÷10÷2015 to make sure that someone who could, would, and should do something about the experience we had know about it. On 2÷17÷2015, I got a reply from a Jason Russell the District Manager of Smashburger — Houston East — for the location I had visited. He said they went over all of my photos, talked with the staff and promised that this would never happen again.
He also offered my husband and I a couple of gift certificates to give this location another chance. I thanked him for taking care of the issue that I had reported and said that I would be glad to accept his offer to give them another chance.
Guess what, Jason Russell never kept his word and his «promise» must have fell through the cracks just like their service and «cleanliness».
We haven’t returned to this location, or any Smashburger location since and most likely never will.

Terrible Service.
Slow doesn’t even begin to describe it.
15 min waiting to even order with no one in line???
Seriously?
Won’t comeback here again, register girl acts as if she didn’t care we were here.
As a business I would’ve furious!

I first tried this in CO. It’s even better in good ol’ Texas! It definitely takes the fast food stigma out of burgers. The fries are sprinkled with rosemary and the subtle flavors of other food in the beef patty make it pretty unforgettable.
Personally, I am a HUGE fan of the butterfinger milk shake situation they have going on. They even do it ruby’s style where they bring out the extra in a second cup of you want to share!

Honey you can smash my burger anytime… this is definitely a great burger store. The store was clean the staff was friendly and the food was awesome. I got the big bacon cheese burger with skinny fries and a bottle of coke in an aluminum bottle for just a little over $ 12.00. Is that a bargain or what? Unless your foolish enough to compare this fresh built burger against a «What’s In A Box» if you do you should never come here cause there isn’t any «dollar menu» items here you can «have it your way» but expect to pay because quality and quantity doesn’t come in the same box jack.
They also don’t expect you to bus your own table after you eat imagine that this provides them the opportunity to wipe off each table after you eat your burger and spill crumbles everywhere so the next person doesn’t have to get your grubby little germs from your little kiddies that drooled on the table. Bravo I say so smash them burgers I’ll be back.