Right Start

The staff here are the best of the best. As new parents, we have no idea what baby gadgets we need, much less how they work. Amanda was patient and extremely informative. She went through the UPPAbaby Vista in its entirety. Thank you so much for making the road ahead a little easier for us looking forward to visiting the store again.

We are first time parents and do not know much about baby gear. So we drove by store and decided to stop by as we were shopping for strollers. First impression of the store was nice but as we were walked in and looked around no one greeted us (even 2 sales ladies was near register) Short ‘Welcome‘ or ‘Hello‘ would be much appreciated. As we looked for 20 minutes I had to ask for help. Sales person was not much assistance with strollers and said she was ‘rusty‘ with it as not asked much to show how to operate with product they sell.
So we was not much impressed with service. We went and got it from NM and got $ 300 gift card and great treatment. I guess for this store we was not ‘good enough‘ to provide acceptable service.

Alexandria was extremely helpful in showing me the items on the baby shower registry. She was very thoughtful to share how you get a discount using the Unilocal app. I love that gift wrapping is included. It was a big box and a challenge to wrap. This was a very positive experience.

As a first time future mom and dad, my husband and I wanted to see where to start when it comes to baby items/​essentials. Upon store entry, there were two store associates. One on the phone and one helping a customer. We walked around the store for a good 15 minutes (the store is a 4×4 so there is not much to walk around) and no one welcomed us or even acknowledged us in the store. A simple «welcome we will be with you shortly» will suffice. There were 3 other couples in the store and they all received help. We stopped by the store after work hoping to get some advise/​help on where to start at a baby store and we left disappointed and a little discriminated/​insulted by no one offering help. I will not return to get any baby items here as I know there are other stores with helpful employees.

Purchased a maternity/​nursing bra in a size that was laughably large; I completely misread the sizing on the package, and no one offered to assist me at my time of purchase. Went to exchange it today, three days later, when I had only pulled it out of the package and had not even tried it on, and was told that their policy is that I can’t return or exchange it because it’s a hypoallergenic product. I explained that I had not tried it on but in simply pulling it out of the box noticed how huge it was. Was told there was absolutely nothing that could be done. Policy was not written on the receipt and I was not informed at my time of purchase of this policy. $ 50 in the trash.
I’m 6 months pregnant and will be switching all of my RightStart registry items from my BabyList registry to other sites. Infuriating and unacceptable how horrible the staff was. Avoid.

I have mixed emotions. Upon my first visit to the store, all I could think is that they need more room and at least two more sets of hands. If you purchase a cumbersome item, be prepared to haul it out yourself.
We actually found one of the mommies shopping for a car seat more helpful than a staff member we were able to flag down for a second. I have to agree with one of the other reviews that they do not seem to keep much of anything in stock. I do like that if you call, they are willing to hold an item.
I now know that Laura is very friendly and knowledgeable, so grab her if you can, pack your patience, and avoid going in on the weekends.

Baby store with mostly higher end items, expected given the location. Customer service is VERY hit or miss. First couple of times got some useful info, informed of upcoming sales. But it’s steadily gotten worse and hit rock bottom today when we got dark-​haired, dark-​glasses super b*tch that couldn’t be bothered to come out from behind the counter and show us anything or answer questions about a stroller. It’s hardly surprising that retail is dying. Come in to take a look and buy online. If you want customer service, head to Baby’s 1^st (unfortunately looks like rice village location is closed).

Been twice and skeptical in my first visit from all of the reviews but recently learned that it is under new management and staff.
Everyone was super nice and definitely informative. We came in to look at strollers and with the helpful walk through by the lady with glasses we definitely feel well equip to pick the right one.
I suggest giving this place another chance since the new staff and store layout makes it much more shopable.

I did not have a great experience here. I am currently in the market for a stroller, and I was prepared to spend a good chunk of money. Like many others, I was never greeted or even remotely acknowledged when I walked in. There were two girls working — one was already assisting a customer, and the other was apparently so interested in unpacking boxes, she didn’t even look up. To add insult to injury, the girl unpacking boxes stopped for a brief second to acknowledge a guy who walked in after me. I was dressed down and I already look fairly young for my age, so I guess I looked like a poor teen mom or something.
There was actually a good selection of strollers here — Orbit, Bugaboo, Stokke, Baby Jogger, and UppaBaby are amongst a few of the brands they carry. The floor was so cluttered, I had a difficult time taking a closer look at some of the strollers I was interested in. There certainly was not enough floor space for me to «test drive» the strollers, and figure out how they assembled and disassembled. Some of them were also displayed on shelves and racks I could not easily get to — their store setup is not very friendly for a pregnant woman, especially when their employees are not very willing to assist. Not to mention there are so many boxes you can potentially trip over when you’re walking through the store.
As someone who has worked in customer service for many years, I can’t believe stores like this stay open. If you are looking for a stroller, go to Baby and Kids’ 1^st Furniture off of Kirby — they have an equally large selection, the store is well-​organized, and they are SO much friendlier.

Great products. Not so great service. Called ahead to confirm in stock of product and attendant was short. Same was true when I arrived.

I went to the store last Saturday to look for car seats for my grandchildren.
The sales associate Jena (I hope the spelling is correct) was very helpful with the selection, carrying car seats into my car, explained the car seats installation and even installed one seat for me.
Great store great service.

Where are the products? I went in looking for things to purchase for my second baby and was shocked at how few products are in this store… I really wanted to purchase an organic crib mattress but they don’t carry any in stock… Really? Crib mattresses aren’t even that big or expensive and to only have a few pathetic sample pieces of the crib mattress to go off of seems really weird… With my first baby that I had in CA I could go to a number of stores and get exactly what I needed when I needed it including crib mattresses…

Every time I walk into Right Start I have a bad experience because I am never greeted! I have bought shower gifts in the past here and today I walked in as an expectant mother looking for a stroller. I was in the store for over 20 minutes with my husband and not one employee greeted me or my husband. It was close to closing time but I do not think this is an excuse. I looked at most of the strollers and walked out with nothing said to me or my husband. I will not spend money at this store again. The sad thing is… I was thinking about registering here.

A Rice Village store selling the best baby gear/​apparel/​toy products, but its service and appearance is severely lacking.
With a few young moms in my family, I’ve already known Right Start to be a high-​end baby supply store and figured that they would have some Robeez soft sole shoes that I wanted to purchase for my cousin’s newborn baby. So on the way home from work, I dropped by Right Start, which is located on the corner of Rice and Kelvin. They have a few reserved parking spaces in front of their store, but you can also easily find street parking within 1 – 2 blocks.
When I entered the store, the place was completely cluttered. Boxes everywhere, merchandise strewn all over the place, and barely any room to walk. Inconveniently, the Robeez pillar display was at the back of the store, completely surrounded by even more boxes. It was very obvious that I was struggling to reach over other stuff to get to the shoes, but sadly none of the 3 attendants came over to even offer to assist me. After a few minutes of picking and getting the two pairs I wanted to purchase, I went up to the register and patiently waited for 5 minutes for someone ring me up. Mind you, this place is not that large at all, so it was pretty ridiculous that my wait was that long. Nevertheless, the attendant who finally helped me was somewhat friendly but efficient.
This place really deserves 1.5 stars, but I bumped it up to 2 stars because their baby gear selection is quite nice. But sadly, not much else is great here.

I own a professional tree service and we work in this part of town so we visited this store when we found out we were expecting a baby. This lady in the store was very helpful and showed us all the strollers that would fit our active lifestyle. She spent a good hour with us teaching us about products that are available today. I was very impresssed with the service. The store is small but the prices are good and they know about the product. I compaired them to BBRUS as I’m sure most people would do and found this store is competitive.
They even carry the City Mini GT single strollers and BBRUS just wishes that they could sell them.
I’m in favor of small local business’ with fair pricing, as we are in those same shoes.
After reading other reviews I would like to also mention that they are small and don’t have but a couple of employees attending customers. If you are patient I think they will give you 100% as soon as they are able to break away from the person that came before you. That’s what we found when we were shopping here.

We were thrilled to find Right Start in Houston. We relocated from Chicago and registered with their store there. I’ve had wonderful experiences with staff in both stores. They are knowledgable and willing to help you find the best product that fits your lifestyle. They don’t push the highest ticket item on you like we’ve experienced with another baby store in the area. We will continue shopping here as our family grows. Thanks for having a great store!

I wasn’t impressed with this store at all mostly because of their lack of customer service. I had entered Right Start with the intent of buying a car seat, but I didn’t even get any type of acknowledgement from the staff even though there were two people working! They were so stand-​offish, and I really felt like I would be bothering them by asking a question. This is our first baby, so I know absolutely nothing about car seats and etc., and they didn’t seem friendly or willing to help at all. I browsed around for 10 minutes (without even a hi), and I ended up just walking out of the store. I think I’ll stick with Amazon from now on because at least they have reviews.
Also, the place was a mess with boxes everywhere and etc.
Definitely not a good first impression.

I really want to like this store given how close it is to my neighborhood. However without fail every single time I’m in the store and proceed to the cashier, the staff stops in the middle of proceeding with my transaction to talk to any staff member or help out another customer. It’s truly irksome that they can’t complete one thing without stopping a number of times. For people who seem polite and pleasant, I find it to be downright rude. I like browsing and anyways find something I need but this checkout behavior has actually kept me going back to the store as often as I would like.

I want to love this store but I just can’t. Every single time I’ve been in, merchandise is strewn about, boxes are everywhere, it’s just not organized at all. The staff seem bored as well. No one asks if they can help you nor greets you. I fumble around the boxes, searching for what I’m looking for and really wishing the girl behind the register would get off her phone and maybe stock the merchandise.
While the store carries brands that are of high quality (Uppa Baby, Ergo, Bob, Aden + Anais), it is just so aggravating to deal with the mess. I’ll just buy what I’m looking for off of Amazon instead and save myself the hassle.
Make sure when you first get there to ask if their system is working that day. You may not be able to pay with your debit or credit card otherwise.

I have been here several times before my child was born for gifts and now that I have my baby many times to buy him cool items that I can’t find in other stores. I really like their products and rarely leave empty handed.
Returns: The Stargaze gym that we bought was broken and I was so worried about returning the product. Luckily it was a painless process. They were very nice and let me exchange the play gym without any fuss.
Phone Service: They are quick to answer BUT are not always accurate with their info. I wanted to buy a specific item but wanted to call and verify it was there before I dragged my 4 month old out of the car. When we went in to purchase it.. . they had the regular but NOT the organic version that I had called about. Booo. We left empty handed.
Location is great but parking can be iffy on the weekends. Usually if you drive around the block a couple of times something will open up. They do have a few dedicated parking spots but getting out of them can be iffy at times.
The store is small for the amount of items that they have so be prepared to have «fun» maneuvering you stroller around the store. It’s possible but very tight. Bring you little one in a carrier if you can instead.
It’s a great baby store if you can find decent parking and don’t mind tight spaces.