Firestone Complete Auto Care

Joe Fuentes and his team are awesome! We have always bought our tires at Discount Tire but since we had a bad experience our last visit, we thought we would give Firestone a try! So glad we made that decision! From now on they will have our business! Thanks Joe

I always take my vehicle here for everything! They always get me in and out fast. I feel like they don’t try and screw me over (that’s just what I feel haha) on work needed. Carlos is always super friendly and helps me out even when they are so busy. Thank you!

Made an appointment for 3:30 for my tire to be patched. They didn’t actually pull my car in until 5:00 and then it took another 30 mins for them to patch my tire, naturally. I’d normally be understanding to the fact that it took 2 hours for my car to be finished, except that I made an appointment before hand. I’m not sure what the point of an appointment it, if it’s going to take over an hour and a half anyway.
I wouldn’t have been irritated if it even took an hour all together. But it was an hour and a half before my car finally got looked at. 2 hours in total. Ridiculous.

I bought a used car and the battery died in less than a week. BOO!
I did some research and I wanted to get the Interstate Mega-​Tron II battery. And since my car died at work, I couldn’t go to the interstate battery store located close to home. I called around and found out that this Firestone location is an interstate retailer and had it in stock.
After getting a jump start on the car, I drove to this place. When I walked in, there was nobody around to be found. Everybody was working in the work area, but nobody was in the store. It’s not until about five minutes of standing around, someone actually came out to help me. THIS is the only reason why this place didn’t get a full five stars rating from me.
Anyway, it took them about 20 minutes, take and give, to replace the battery in my car. Yes, it shouldn’t take that long to replace a battery, but there were other cars ahead of mine. I checked their work after they were done to make sure that they placed the cover in the right place and they didn’t just do some half-​assed job. I was happy with it.
When I paid, the dude explained the battery warranty to me before sending me out on my way. I didn’t get any other kind of services from them so I can’t comment on that. However, if you need a good battery and you hate going to AutoZone or Advance Auto Parts or whatever, come here and get yourself a Mega-​Tron II battery. You won’t regret it!

My transmission broke down a few months ago. It was on a Saturday and I was staying at my boyfriends house in the Heights. I live on the west side and commute to Montrose. That said I needed to get it taken care of as quickly as possible in order to avoid having to pay for a rental. I was given the option of getting a new or used transmission and sends money was tight at that time I determined a used transmission would be a better option for me. When I went to pick up the car I was told before leaving that are used transmission only has a 30 day warranty. I drove my car to work I drove it to college station at night. After about a weeks time I had determined based on the way it was changing gears that there was something not right. Furthermore the cruise control wasn’t working. I contacted this location and one of the text let me know my car needed a reflash. They told me I needed to go to the Nissan dealership in order to have this done. So I took my car to the Nissan dealership and they told me a reflash wasn’t necessarily what would help but that would be a good starting point. Mind you I reflash is a $ 300 process. After getting the car reflashedit seemed the transmission still wasn’t shifting properly. So I contacted this location yet again. The mechanic let me know that I needed the reflash and I could bring it to him in order for him to take a look. $ 300 later mind you. He let me know when he would be back in the shop and I called the day I was going to come in only to find out he left early. Sick and tired of getting the runaround I called corporate. I called corporate every day for about a week. When I finally got in touch with the mechanic at that shop he not only argued with me but told me that I wasn’t doing a good enough job describing to him what my car was doing. You know since after replacing the transmission and me bring it back to their shop a second time he hadn’t gotten the chance to test drive it. Do not go to this location if you want good service. Go see Jonathan at the Galleria Firestone he Will take amazing care of you.

Uuuuum, why is my truck sitting and waiting for an oil change while 2 employees mess with their smart phones and two others work on another vehicle that arrived an hour after myself?
F*n ridiculous

I have to admit that I hadn’t checked Unilocal (sorry) before I stopped at this Firestone. I was just so desperate to get my a/​c fixed and everyone that I had spoken with before made the repair seem very extensive.
So I braced myself and called the shop. Joe gave me a reasonable description that I had heard parts of before. I agreed to let them take a look (they have a coupon for $ 9.99) instead of the $ 40 price of the a/​c check. They dropped me off at work and called me back a couple hours later the job cost the expected price of $ 550 which included the parts, labor, evacuation, freon, charging.
Felix, you are THE MAN… YOU KNOW WHAT YOU ARE DOING!!! Felix (the repair technician) did an amazing job. The a/​c is back on and my car rides so smoothly… the sounds of the a/​c must have been signaling the need for the work; but with the sounds of the Houston, I just didn’t realize how damaged the car was. Now, it rides so smoothly and quietly, I told my son, I will keep going to Firestone and I am putting them in Unilocal because, everyone was really nice, the staff was professional (I can’t remember the young woman’s name who closed out the paperwork: but she was also very knowlegeable) and VERY experienced.
If you are loong for a repair shop Save yourself headaches; fear and worry, go to the Firestone at Dacoma… they are a professional service that you will keep going back to… I’ve told all my co-​workers and family about it. I’m not surprised that Unilocal reviewers have already rated them a 5 star operation! Thank GOD! they are near my job; but I’m here regardless… quality is worth the drive.
All the best… THANK YOU!!!

Open on Sunday! I called to see how long a walk in wait was and the representative took my information and set me up with an appointment. I walked up and by my car the guy knew my name and immediately took my keys and got started. In and out.

Strongly advise those of you needing your car repaired to not give this repair shop your buisness.
I was told my repair was two parts and given two prices to replace and install emissions charcoal filters and vapor can.$ 192/​$ 591 for each
A total of nearly $ 800. I was told parts were dealer only. After making a few inquires I found that the parts he wanted to replace were actually one in the same and were available from the local auto store for $ 250 with a very minimal amount of labor to replace.
After calling them back he was making a number of excuses as to why his original estimate was what he quoted than confirmed it was actually one part.
Its a shame a good honest mechanic is so difficult to find.
Guess Im gonna break out my Chiltons from now on

Went to this Firestone location and they were open on Memorial Day! I appreciated that because Discount Tire was closed and I really need to buy a new tire. They were very friendly, had the tire I needed in stock and I had all the tires mounted and balanced within no time. Would highly recommend, and I hate dealing with car problems/​auto repair!

I wanted to take the time to express my appreciation of the tremendous service that I received from Firestone Tire & Service Center on Dacoma today. I went in to originally get a nail removed from 1 tire and found out that there was also damage to the sidewall of that tire and really needed to get 4 new tires. Joe, my service representative, called me about 1 hour after dropping my car off and delivered the bad news. I explained that I needed some topime to do research on pricing before making a decision. He gave me the specifics on what I needed to ask when calling other companies and provided detailed cost estimate for what the cost would be for each item at Firestone. He also explained that they would provide price matching if I could find it cheaper. He told me to take my time researching and explained the lead time it would take if I was to get it done with Firestone. He also took the extra step to let me know when he was going to be on lunch break and he would inform the sales manager just in case I called while he was out. Sure enough, Firestone estimate was the cheapest I could find. I called back to say go ahead with the recommended tires from Joe and mentioned that I had a coupon at home, but didn’t bring it since I was originally only plugging a tire and not buying 4 new ones. They agreed to honor that coupon and even doubled the value of it!
I’ve been going to this location for the past 4 years and will continue to do business with them. I’ve always been treated with respect and most importantly, they do great work and are honest.
Great job guys!