Extended Stay America – Houston – Med. Ctr. – Reliant Pk.

Excellent hotel
Excellent staff
Excellent service
Excellent location
Excellent management
When we are in Houston for a Football game, the Rodeo, or any other reason, this is where we stay

We had the pleasure of staying here from Jan 3 – 27 due to a family members critical surgery at St. Luke’s Hospital, Houston, TX. FROM THE MOMENT OF CHECK-​in to our departure, simply EVERY individual we interacted with at this property was at all times, very professional and polite. Whether it be with directions or recommendations on the best restaurants that delivered food, they were at all times operative and polite.
Granted we did not stay here prior to their renovation late fall of 2016, but I had read those envies and can tell you we did not have one thing that was an issue. The laundry facilities were very clean. Our room with a kitchenette and bed it ha sofa bed was very very roomy and comfortable. Since we had to go to the medical center everyday the fact that the shuttle service provided 7 day service was wonderful. The shuttle service also offers twice a day runs to local grocery stores as well as places to grab a bite to eat. There are numerous places within walking distance to eat whether it be sit down or fast food. We especially liked Anthone’s Poor Boy’s, Free Birds Burritos and Olive Garden. Hoever we were able to cut our food cots down by the fact that we choos to utilize our kitchen for breakfast and dinner. They do not have a mini fridge, it is a FULL SIZE refrigerator. You must request their «kitchen Pack» as it does not come with every room as not everyone uses the kitchenette.
Ahmed, the manager always took the time to say, hello, have a good day when we departed and entered the facility.
Should we need to return to the Houston area again under any circumstances-​we will CERTAINLY be sure to come back here. Simply, a delightful stay; you won’t be disappointed.

This hotel is disgusting! I stayed here because the VA put me up for the night, otherwise I’d never have stayed. Although the room had a full kitchen it isn’t like most extended stay hotels. There is not so much as a cup provided! There was no trash can anywhere in the room. No coffee maker either. The furniture in the room was stained and gross! The kitchen floor had had something spilled on it and was a sticky mess! The shower curtain rod was pulling out of the wall preventing the curtain from staying closed. The hall carpeting on the third floor, in the elevator and in my room are all stained. The A/​C unit in the room was noticeably dirty. Overall this place is NASTY! Out of curiosity I asked what the room rate would be should I want to stay another night and it was $ 135.00. That seems outrageous for a place so gross. And finally… there isn’t even an ice machine on the property although I did see a housekeeper walk by with an entire bag of ice! Be warned, don’t stay here unless you absolutely have no choice!!!

Manager contacted me and profusely apologized for the state of the room and the behavior of the staff. He assured me that he addressed the staff about both. He then moved me to another room on the first floor, which was in much better condition. Apparently the hotel is under new management and the new manager explained to me that the hotel was undergoing a renovation that would probably end around December. He invited me to take his card in case I ever wanted to stay here and that he would ensure I was taken care of appropriately.

My boyfriend, dog, and I stayed in this Extended Stay America when we first drove to Houston. We were looking for somewhere to live because he just moved for his job. We have stay in extended stay hotels before. This one was ideal because it was close to the stadium, by the medical center, and the hotel right next to it was nice when my boyfriend stayed there. We figured the area was nice, and we needed to stay for awhile till we could find a place, and that would allow a dog. We waited for a woman to sit at the computer for over 40 mins to check if she had any rooms. She said they only had one available and it was in a smoking room (which we do not prefer). The parking lot looked empty for only having one room. The room smelled terrible, and so did the whole hall way. The room looked like it hadn’t been cleaned in a week with dust and scraps of trash in corners. The sheets and bed were rough and scratchy. It was nice to have a fridge, oven, and sink that all worked. However we asked for dishes, pots, pans, and kitchenware multiple times and never received it in the week we were there. They would give different excuses each time, saying they would bring it up later. After a week I was happy to leave. The price is not worth the stay, it should have been cheaper for how run-​down it was and the poor service. The area is nice but I would not recommend staying at this hotel.

We were in the area for medical treatment at MD Anderson Medical Center for 2 weeks (including a 5 day hospitalization). When we entered our room I found dust balls, dirt and peanuts in the corners at the head of the bed and live oak leaves on the floor. There was significant mold in the bathroom which also had a broken shower curtin rod and a continuously dirppping tub faucet. the room had the stench of age, sweat, and filth all over it. I had to use Febreeze several times a day. Even after the weekly «houskeeping» the peanuts, dust, dirt and leaves remained! No amount of discussion with the manager made a difference. I was able to get clean towels daily although I did have to ask several times because the laundry was slow to be completed. I guess they only had a few towels, etc to go around. The smell of the «nonsmoking» second floor hallway was atrocious. The hallway carpets were rumpled, dirty and stained. There was obvious water damage and brown stains on the hallway ceilings that had never been repaired.
In the lobby, the fire alarm beeped continuously (they said it had been that way for months). The alarm board clearly showed that the alarm was not working. So there was no safety factor there for all of our stay. The exterior doors at each end of the first floor which exit to the parking lot are supposed to require at key card for entry. Neither of these doors would shut appropriately so anyone off the street could have gained entry into the buliding at any time.
While were were there, an event was held at Reliant stadium. The hotel filled with event goers who were drinking and shouting in the hallways throughout the night. When I asked them to keep quiet (at 11 pm), they cursed me and continued their activities in the hallway. I called the front desk to no avail. Later the group of 15 or more was in the front parking lot below our window shouting and drinking, staggering and fighting. I called the front desk again with my concerns but nothing happened. This continued until 5 am! Obviously the staff at this Extended Stay America hotel accept this kind of behavior as normal from their patrons.
So, you may ask why I stayed so long. Well, I’ll tell you. My wife was ill with a newly discovered brain cancer and had surgery shortly after we arrived. After discharge from the hospital she was unable to tolereate the physical and emotional stress of moving to another place. That is the only reason I stayed at this cesspool of a hotel. I will never stay at an Extend Stay America location again. This was my first time. It will be my last.
T. Shurling

Adjacent to La Fiesta and other stores and restaurants, as well as being in close proximity to the medical center, the location is good. The room itself is liveable. Not great, or even particularly good, but liveable. At least the size of the room is good, and there are plenty of places to sit or lie down. If you’re like me, you’re only here for occasional sleep before heading back to a hospital. For that, this is place works. By other standards, I wouldn’t be happy with it. While the room isn’t that bad, the rest of the hotel feels very dirty and broken down. There is continental breakfast, which is nothing more than some fruit, Nature Valley bars, and Otis Spunk-​something muffins. I wouldn’t stay here again.

Im currently studying at this hotel, the rooms are old, the doors have space at the top so noise is easily passed through, the dining area is small, the gym is just sad, and overall i probably wouldn’t stay here again. However, the size of the rooms are good and location is ideal. What makes this hotel tolerable is the front desk man named Carleton! We read previous reviews that raved about him and they were quite accurate. He’s the ideal front desk representative being friendly, honest, knowledgeable, and funny. Kudos to him

I’ve obviously become too spoiled. I’m not digging the out dated rooms. Very convenient location though. Right by Reliant center. Only staying because of VA appointment. Can’t wait to get back to my own bed. Place decently clean, actually has functioning kitchen to include dishes, decent size too.

If this room wasn’t paid for by VA I would’ve left immediately.
The room we started off in had a wet old person smell so strong it gave me a headache… We moved to another room which turned out to be fine.
I have definitely been in better places.
The staff is okay. Slow. Seems like there are a lot of one particular race here..
This is a place I won’t stay in again until our unless I have to.

The only plus about this hotel is its cleanliness which is quite important. However, making the reservation by phone is such a horrendous process. I had to call back 30 minutes later twice to make the reservation. The service never responded. All I asked for was an extra pillow, and I was told I already had enough. Really? Is this customer service??? Obv, very disappointing. Would I stay here again? Goodness no!

If you’re looking for a decent place to stay near reliant stadium or Houston Medical Center, this is a good choice. The hotel was clean and the front staff was friendly. There’s also a shuttle for the medical center and «store runs». My only problem? There weren’t enough pillows.