SpringHill Suites Houston Medical Center/NRG Park

This review I based on my customer service experience prior to staying at Springhill Suites. I will be going to Houston for a wedding in April. The wedding party reserved a block of rooms at SpringHill Suites NRG which gave us a discounted rate for Friday and Saturday night ($ 99 per night). Since we are flying in on Thursday, we needed an additional night and were told by the person who answered the phone that it would be $ 300 for Thursday night. Crazy, right?
After a few emails where I graciously let them know how crazy I it was, I was contacted by an associate who wanted to get the issue resolved. She apologized for the associate as they provided the incorrect rate of $ 300, and had also added the Thursday night for $ 99 before she even called.
Why 5 stars when there was a problem with my reservation? The associate that resolved the issue was professional and took responsibility for getting it resolved. I didn’t ask anyone to call me, however, after a few interactions they could see that it wasn’t resolved as I needed. I appreciate that they reached out me to discuss the issue further. Looking forward to my stay in April!

Asked for room to be cleaned, get new sheets, and new towels. Room and restroom was still dirty and housekeeping just took the sheets off and left new ones so I could put them myself!!!

Yet another nice SpringHill property, this time within the area of NRG Stadium (NFL’s Houston Texans) and Buffalo Speedway area. Located off of Old Spanish Trail, the hotel seems to be within an area of residential condos and town homes, yet still very much close to a ton of restaurants and fast food places on this south end of Houston.
This is the first SpringHill where I had to get a parking pass, so no big deal. Apparently, security really works the property here. I noticed him on the golf cart puttering at 4:30 AM, ensuring that cars were safe. The room itself is standard SpringHill: emerald couches, kitchette, semi-​soft beds, flatscreen televisions (two in my room), etc. Breakfast has quite a bit of choices, and was glad that there is enough fruit as a healthy alternative. I was also glad to see quite a bit of coffee offered as well (at least 6 canisters of it).
No amenity usage on this visit, yet I did see the outdoor pool area. I’m certain that there is a gym at this location, yet didn’t notice it. There was a happy hour from 5:30 PM-​7 PM ala Residence Inn during my Thursday night stay here. Quite appreciative of the beer, wine, nachos, and cookies. And as always, customer service here is pretty good.
Aside from the massive orgy that took place next door to me with Houston’s finest patrons, I actually slept pretty decently. Will definitely be back… with ear plugs next time.

We came to Houston for the night and went to a baseball game so we booked this room about 15 minutes from Minute Maid Park for the convenience. We got a good nights sleep and had a hot shower in the morning so it’s hard to really complain about that. The room was spacious with a minibar and a separate sitting area away from the bed.
The reason I gave it 3 stars is that the plae just needs some updating. A fresh coat of paint and some new carpet would do wonders. Felt a little yucky in the room and for the cost after tax ($ 175) for one night I would’ve expected cleaner and nicer. There was a complimentary breakfast that had lots of options. but no peanut butter? How did they expect me to eat my bagel without it?

Stayed for several nights when we came to the area to help our son move. Very nice hotel. Good bkfst every a.m. Would stay here again.

We got a last minute reservation and prepared ourselves for mediocre accommodations. We were pleasantly surprised. Comfortable beds, good coffee, and an awesome shower (our home has the gentle rain shower fixtures and I forgot how invigorating a strong spray feels!) were our main concerns, and they were met. Excellent deal all around.

This is the second time I’ve stayed at this hotel. I am a (typically) die hard Marriott fan (platinum level) so I have tried to like this hotel. I was «greeted» by a front desk person who hopefully was just having a bad day. Very abrupt, not friendly and gave zero information about the hotel. For example there was an afternoon social going on but I had to ask if something was happening. No information about breakfast, etc. Sigh. I got to my room and the AC is turned to a max of 55 degrees but the room was hot! In fairness it was 90 degrees outside. The suites are two rooms but I was not able to sit in the living area as it depends on the cooling air from a wall unit in the bedroom… which means the living area stays hot. The bedroom finally cooled off during the middle of the night. This happened also on my first visit to the hotel when I was told this is just the way it is. About 2 hours after check in, I am sitting in my room and a housekeeper comes bustling in. She didn’t knock on the door at all! She did apologize but I wasn’t fully dressed and was very embarrassed. The staff just don’t appear friendly as they are at Marriott properties. The rooms are clean if a bit old under the nicely updated veneer. I will be trying a different property when I am back in town.

Came to Houston for one night to watch a baseball game so I wasn’t expecting much from a one night stay.
The rooms were clean and everything I expected from a Marriott.
I was not expecting how amazing the breakfast would be in the morning. It was a continental breakfast but had everything, EVEN Nutella. Fresh fruit, veggies and spinach for omelets, yogurt, and of course your meat & potato type stuff.
The breakfast made this hotel. Any hotel that has Nutella is a friend of mine.

This SpringHill Suites is centrally located in the Medical Center district of Houston and is convenient to light rail, Interstate 610, and Hobby Airport. The room was large with a lot of space and a minibar. The property was nice and upgraded with coffee and ice water in the lobby and a hot outdoor whirlpool. The morning breakfast was popular with lots of healthy options, and parking was free.
Unfortunately, the HVAC system was rather loud and does not fully reach the living room portion of the room. The bathroom was rather cramped with the door hitting the shower rod and getting in the way. The onsite laundry dryers are REALLY underpowered with even a light load requiring several cycles to get dry. You may have more luck just drying them in your room!
I would return to this hotel. The location and value is just right for visiting Houston.

Very friendly staff and the hotel is clean. But… its outdated and old looking. The price indicates a nicer hotel, but the Courtyard Marriott Med Ctr is cheaper, nicer & just around the block.

We have been staying since the Thursday before valentines. So far it’s been a wonderful stay. Beds are comfortable, hotel is very nice and clean. I only had two minor issues. First every time we flush the toilet it makes like a farting sound noise which my 6 year old found hilarious. And secondly, we didn’t find any meat (bacon, sausage) in the buffet for breakfast both times we have eaten it. And as a Texas girl we love some kind of meat for breakfast. Other than that it was an awesome stay

My overall impression of this hotel was that it was fine for a business stay if you have work in the area or need a central-​ish location to get to downtown but don’t want to pay an arm and a leg. First impressions were pretty bad, as the lobby is under renovations and you had to go in through the back entrance which was closed off. The staff at the front desk was friendly and accommodating, though, and allowed me an early check-​in around noon.
No on-​site restaurant, although they do have «room service» through a third party vendor that will deliver food from a set menu to your door. They also have a complimentary breakfast in their small kitchen/​seating area. However this led to my biggest issue — the fire alarm that went off at 6:15, making me late to a customer meeting. Someone burned the toast, apparently.
Overall, I wasn’t impressed. Security is questionable, as the new front doors allow anyone to walk in at night and take the elevator without anyone at the front desk observing the action or checking to see if they were staying at the hotel. However, the wifi worked and the bed was comfortable. I’d stay here again only if I had no other options in the Galleria area of town or this area for the price range they were offering. Not up to par with other Marriotts.

I should have read reviews before I stayed here. NEVER AGAIN. My «king suite» smelled like body fluids, there was no covering on the box spring, and the overly soft mattress did not fit the box spring. The bathroom was extremely small and the TV channel selection limited. I paid $ 199 a night for the privilege of staying in a total dump. Housekeeping did not replace supplies. This hotel is not even close to the quality I have come to expect from Marriott properties.

Room was nice and so was the staff. Stayed here for a week and only have one complaint. The hallway on the second floor smelt like mold.
I forgot my charger for my phone and the gentleman at the front desk let use his for the whole night.
I would stay here again.

Wow — yuck! See below and pictures posted.
The «Business Center» is really not existent and makeshift.
Elevator was broken the entire time, and cleaning staff was using the elevator up and down with their huge cart so that guests could not. Guests had to wait forever for the one slow elevator that was working. Couldn’t use stairs because they have no lobby access!
Two tv’s in room: (1) snowy picture (2) many channels not working.
Used DeCaf coffee in room, not replaced.
Dirty towel — with stain — hanging in the bathroom.
Cleaning towels laying on the furniture in the hallway and cleaning people tossed more on it as we walked by.
Mop bucket left in the hallway. Pretty much all morning.
Most hallway A/​C units not working at all. Very uncomfortable, especially since we had to wait in the hall forever for the elevator.
The guest laundry area was closed entirely, taped off and carpet dryers running. Looks like a huge problem is going on, at the expense of the customers who have no facilities to use…
The entire place was not «clean» — just a wipe down and definitely in need of a cleaning crew.
No water — at all — in breakfast area? No tap water, no pitcher, no bottles? Really?

This hotel is in an older building that is starting to show its age. However, the rooms are clean and nicely furnished. I loves the fact that I could work in the living area while my son slept in the bedroom. So many hotels that call themselves suites are not suites at all but this one really is. (Although I wish there were a door that I could have closed to the bedroom.) The workout room was small but had two new stair steppers and treadmills along with various free weights and other workout equipment. The staff was very nice and courteous. Breakfast was the standard fare– nothing spectacular but adequate. I would definitely stay here again.

I had written a long review and it disappeared. Let’s just say this hotel is NOT MARRIOTT QUALITY and it’s making me reconsider trusting the brand altogether. It’s especially disheartening to find out they own so many other big hotels. If I boycott, I have limited choices. There was someone else’s hair on the sheets the first time I turned them down. And more unpleasant hairs in the bathroom. The A/​C unit made a noise that kept me awake most of the night.
There were positives though. The room was laid out like an actual suite with the living room area, with second TV, completely separate from the sleeping area. And the room and entire hotel décor was updated. The staff was very friendly and helpful. The complimentary breakfast was good. There were so many choices. The croissants tasted old however.
The positives and negatives are why I was torn between 2 or 3 stars.
The discrepancy in pricing makes me want to give them 1 star. I paid over $ 169.99 BEFORE taxes with a corporate discount! Yet I see someone paid $ 49 (although on a 3^rd party site) and others paid $ 120, which is usually the going rate for this chain. I feel I was «scalped» due to the winter weather and last minute desperation. Do not go here!

Staff was eceptionally helpful.
Bed was a little soft for my wife and I… Bathroom small and the guest before me had cracked the sink causing water to cascade onto the floor. The front desk was mortified! Ashley added a bunch of points to my rewards account to make up for the inconvience. Rae also was very helpfull. I would stay again. VERY close to Reliant Park and most likely your best choice if you are attending a game.

Great staff. Very helpful! nice clean hotel. like the tv channels.
overpriced for the area and hospital stay, great shuttle service every 30 minutes to hospital
surrounding areas.

If I could give ZERO stars, I would. Was in town for a convention, and our travel coordinator booked us here because it was the host hotel. After being in the room for 15 minutes, we couldn’t take it anymore and left. The bed felt like a wet sponge that caved in when you laid in it. The sheets were stained and the wash room was disgusting. The a/​c heat unit was DIRECTLY NEXT TO MY BED and blew dust directly into my face.
The only positive being the front desk clerk was friendly. We moved to the brand new Courtyard around the corner, which was also $ 20 cheaper per night.