DoubleTree By Hilton Hotel & Suites Houston By The Galleria

How absurd, a hotel that caters to business and vacation travels without a desk in the rooms. I am posting this review from the ironing board, in spite of numerous calls to the «Care Line» asking for anything … a card table … anything, it is clear that they do anything but care.
Just to be sure that you understand, I am a Hilton Diamond level member. This is the consideration that I receive, imagine how you will be treated. Numerous calls to the front desk, numerous promises and i am still working on the ironing board.
I will never stay here again, and recommend that you stay anywhere else!

First off the hotel only had two rooms left when we checked in. I had 3 people on my reservation and they would only give us a room with one bed. The guys next to me checking in got stuck with the last room which was two queen beds and I overheard him complaining that he requested a king size bed that he didnt need two beds. I let him know if they were able to switch our reservations I would gladly give up my king bed for two queens so me and my boyfriend and his sister could sleep comfortably. The staff told us we could not do that since i had booked through hotwire I couldn’t change my reservation. Booking through a third party or not im still a guest and the hotel should make sure they make the guest comfortable especially since now two separate reservations were complaining. On top of that I am a gold member of hilton honors you would think I would at least get a room I want I even offered to pay the difference and they said I would need a whole nother reservation. The girl that checked me in was extremely rude even the guest behind me checking in could realize her attitude. The front desk also promised me a roll away bed to comfort my sister in law which eased the situation a bit. But when I got to the room their was a huge wet stain on the ground that smelt didnt know what it was so I didnt even want to walk around barefoot. about two hours after check in I requested again for the roll away and 2 more times after that they said the front desk never put in the request to begin with! the night staff is just so rude and not willing to help what so ever. For a hilton brand hotel I’m very disappointed. Check out is at 12 and they still come at 10 banging on your door to ask if your checking out? like let me sleep in you already gave me shitty service.

Overcharge and Cheating!
Overcharge about $ 40 per night and employee cheated after I made the claim when checking out.

Currently I’m staying in the executive suites at double tree Galleria, the room is really nice and updated but the service is HORRIBLE. My room wasn’t available when checking in so I had to come back in a few hours, I ordered room service and it never showed up, and valet is never outside to help you. The hotel is also under renovation and has plastic on the floors, constantly hear drilling going on in rooms next to me. I wouldnt recommend this hotel for the price. If you want something nice go to Jw Marriott in downtown.

So, I would give no stars if that was an option. Currently, at this ‘hotel’, I would go somewhere else if I wasn’t already into this one for over $ 150. Under renovation, you don’t find this out until you are here. The rooms are large but dark as a cave. Lighting in the bathrooms is a complete joke. Trying to put makeup on became a chore. One side of the mirror was minimally lit while the other side had no light at all. The rods in the ‘closet’ are about 3 feet off the ground. Nowhere to hang a dress at all. Normally, at a 4+star hotel, the staff have the AC turned on for you so your room isn’t stuffy when you get there. Not here. The room was warm & humid and the AC keeps kicking off. We requested a king room and got 2 queens instead. When this was pointed out, they gave us a stupid wifi code that you don’t even need. Hot water? Who needs hot water. If you do take a shower, make it quick cause the warm water doesn’t last very long. The saddest part is this stay is to celebrate a milestone anniversary. I might as well be at the Motel 6. At least they leave the light on for you there.

My experience was horrible. I booked a Suite for a reasonable price the day after Christmas, however they neglected to mention the place was having some renovations done and there was plastic on all the floors and my room looked like it was straight from the 80’s. Front desk lady whispered when she spoke, and there were cops at the elevators checking room keys. I respect cops for what they do however this particular cop I encountered was not happy for some reason or another and made me feel like I was doing something wrong just by going up to my room. Very small tv in the room, very few channels. Just a bad overall stay. I highly recommend a different hotel.

Worst hotel I’ve ever stayed at and we were paying for two full suites.
Customer service was disgusting and rude.
To start it off we landed from LA at 11 o’clock and came to the hotel at 12:00 to check in for a wedding. The hotel staff wasn’t able to accommodate anybodies reservations and we weren’t able to check in until 5:00…1 hour before we were supposed to be at the wedding. We were literally just hanging around the halls. We had reserved months in advance. Nobody was considerate about the situation and they refused to take any fault.
They gave us one key for our room with four people staying in it.
There was no hot water the entire second day staying at the hotel.
None of the movies that we paid $ 17.99 for actually worked on the tv. They kept pausing and stuttering and we weren’t able to view them. We’ve yet to check out but I think it’s safe to say that although the front desk attendant told me we wouldn’t be charged there will most likely be a problem.
It took the front desk 3 hours and 5 phone calls to bring up a fresh round of towels.
Half the people in our party were complaining about bug bites they got when they slept.
Elevators take at least 5 minutes to get to your floor and only one of the four elevators was actually running for most of the trip.
Front desk staff is rude and put us on hold for 20 min and continually gave contradicting information about when the late check out time was requested.
I would never recommend this hotel to anybody. Your better off at a $ 20/​night motel.
Our room smelled strongly of cigarettes although we were in the no smo
Buffet had no food. What they had was cold. It was supposed to go until 1, they ran out at 11:45
On the bright side the cookie they give you on arrival is delicious.

This place is terrible!!!
Horrible customer service and very rude staff. They over charge your cards and do not care. Rude managers as well. I would never recommend this place to anyone. Save your money and go to a better place.

Upon arrival I was told that I would be upgraded due to my gold status. Here are the features of an upgraded room: chewing gum stuck to television screen (origin unknown), red stains on bath mat (seemingly organic matter?), bits of paper and trash strewn in corners and under furniture, windows dirty covered in finger and smudge marks.
This place is tired. Staff are doing their best but the place is in need of a gut renovation. Feels like they’ve just been letting this place rot for the last 10 years until they tear it down and build something decent here.

The general manager has reached out to me and «made it right». I appreciate his apology and genuine concern. I do believe he will make corrections at this hotel and I would consider staying again.

believe it or not I come and stay here because of the friendly and the fantastic customer service by the Valet and the bellman and the front desk, I think the hotel is really old and need some repair.
cookies are really tasty!
and the Galleria mall is really close «walking Distance «.

I spent five days at this hotel and I have no complaints. I absolutely loved the staff, loved my room, and loved those warm cookies they have ready. My room was very clean and neat. The king suites are an amazing option that had a balcony that overlooked Houston. I love the fact that they have free parking in a garage for guests to come and leave as you please. Every time I entered the hotel, no matter what time it was there was somebody at the front door to greet my girlfriend and I upon entering. I will book again with this hotel.

I’ve stayed here several times in the past but I believe this will be my last. Location is great and rooms are huge with a full kitchen but every time I stay here it seems a little worse than last time. This time I have a room with a toilet that won’t flush without holding down the lever through the whole flush, a telephone that doesn’t work, a bad tv remote, and most annoying an almost unusable internet connection. Also the menu says room service till midnight but when I tried to call in an order I was told kitchen closed at 10:00. Why would the menu not have the correct hours? That’s just lazy. Very disappointed and will not be coming back.

Last weekend was my second stay at this Hotel, the first time, we were not greeted with their signature cookies so that was a disappointment. So when my sister booked the same place, I was hoping to finally get some and sure enough, front desk handed is 5 warm cookies, it was sweet that she included one for my 9 month old. The room was nice, Bathroom was clean. The only problem that I had was the parking and the wifi. Wifi was costing 11/​night which I thought was absurd. So we went 2 nights without wifi. Even a fast food joint offers free wifi. Oh! I must add that the staff was super friendly and especially a man name Joseph that works by Valet.

I was upgraded to a suite and I still would not stay here again. The only thing good about this doubletree is the proximity to the galleria but that’s it. The rooms are outdated and nothing worked. 80% of outlets didn’t work, my alarm went off and wouldn’t shut off even though unplugged, crappy bfast, crappy executive happy hour, tvs wouldn’t work right, remote controls didn’t work right, keycard for parking garage would never work… just frustrating.
I still think you should get free parking if you are diamond. I spend tens of thousands of dollars with Hilton every year and get charged for parking $ 23/night…dumb.

As a frequent traveler, there are several things I really look for a hotel to get right. This property nails some of them, but fails on others.
1. Check-​in experience: (NAILED IT) Fast, friendly, consistent.
2. Room: (NAILED IT) Rooms are spacious, and well appointed. Having some bottled water already in the fridge for Hilton Diamond members would be a VERY nice touch.
3. Wifi: (FAILED IT) Wifi has been totally unreliable and reliable connectivity is a BARE MINIMUM requirement for business travelers. The fact that I’m tethered to my phone to post this now is appalling.
4. Executive lounge: (FAILED IT) The TV is constantly blaring, which makes it hard to spend any time in there. Complimentary breakfast has been going down hill, with no breakfast meats and the recent discontinuation of fresh cut fruit and oatmeal. Also not much in the way of juices. Service is just okay. I stopped by this evening to check out snacks and it was cheeses and some hummus. Not much else. No hot hors d’ouvres. Frankly, it’s about the most disappointing executive lounge I have encountered in my Hilton business stays. Some of my colleagues have switched to a nearby Embassy Suites as a result.
5. Parking: (FAILED IT) The garage has no elevator and the stairs are, quite frankly, nasty. They are dirty, wet and smelly. For $ 23/​day (really?), I would expect an immaculate parking garage and would hope to not have to lug my suitcase down cement stairs.
6. Hotel bar: (FAILED IT) The food options at the hotel bar are really weak and I have found that finding a bartender who can make a proper cocktail here is hit or miss. Having the hotel bar as an unwind spot after work or a fallback for dinner if working late is a MUST for business travelers. This one fails to satisfy that need.
I’ve stayed at this property on all of my recent business trips to Houston due to convenient location and the big, gorgeous rooms. But the other amenities let me down and I may end up following my colleagues to another property if they don’t improve.

80 per night
Friendly staff
Within walkin distance of the galleria
Cvs on the corner.
Nice bed n towels
Ac
Lighting is dark
You pay for parking 23 – 26 per day
You pay for wifi 11 per day
Elevators take a long time due to high rise

Huge bedroom suite with a separate bedroom, small apt size kitchen and living space with a large comfortable bed. The staff was very nice and helpful. The shopping and restaurants in the local area are great. I really liked this place. Strong 4 stars!

Seriously, the absolute worst customer service ever. We checked into an awful smelling room (710) that had a stench of vinegar, only to find that the bathroom counter and floor was covered with water due to a leak. After waiting for over 45 minutes after calling the front desk, we finally got our reassignment to another room. After we did that, our room keys no longer worked in the parking garage. We got to that floor and the hallway reeked of tobacco smoke — ridiculous for a hotel in America in 2015. The room was alright; very dated, and had stains all over the carpet. Called the front desk to check on breakfast later on. I asked «Can you tell me more about your breakfast service?» The response from the employee was «On the second floor,» and that was it. Really!!! Completely pathetic. Educate and train your employees to do anything… beyond the absolute minimum amount of work. Clean the damn carpets. Clear out the riff raff and call the police on the huge and unauthorized hotel parties that go on in the hotel (in case the staff was completely unaware, which wouldn’t surprise me). The high point was being let into the parking garage (after we couldn’t utilize the system due to our room reassignment) by the guy that gave us our new room key cards three hours earlier (and didn’t even remember us). Good job, dude. I’ve enjoyed my stay in DoubleTree hotels (in Minneapolis and Richmond) before, but I’ll literally NEVER stay at a Hilton hotel again. Their customer service is shameful. I’ve shacked up in Best Westerns all the way up to the Redbury in Hollywood and the Modern in Honolulu. This was hands down the worst hotel stay I’ve ever had. Hilton… get it together.
Addendum the next day: We went down to the restaurant for breakfast, and the «waiter» couldn’t describe the concept of the meal and how to pay without being asked. Then he charged us $ 3.25 for the hotel coffee which was literally the same low end hotel coffee in the room, yet if we had just traveled one floor down to the lobby, the same exact coffee was free. The breakfast «buffet» that is free at pretty much every Marriott hotel was literally $ 20 per person here. It’s highway robbery. (We went to the Galleria and both of us got a great French breakfast for under $ 20 combined) Then, we were trying to call the front desk to confirm checkout time. Called twice and let ring for over a minute with no answer. Finally, we turned in our room keys, and were unable to drive out of the overpriced garage without hotel override.
Garbage.

We stayed here while visiting Houston, I was not impressed. After checking in, we received two warm cookies, awesome. When we got into our room. for whatever reason we got a handicap accessible room, which I thought was weird. So we were in a corner room, next to the elevator. I just brushed it off, because it did not matter much to me.
Whenever we did an inspection of the room, to make sure everything was okay. the bathroom was somewhat still dirty. They had cleaned it for what, as requested. Whenever we used the shower, the water really took at least five minutes to become warm. I did not like to have to sit in the shower, just to wait for the water to be hot. thats not the worst part. their draining system sucks. so I was «drowning» in a tub full of cold water. at this point, I had to brush it off. because I was running late for dinner.
While coming back from dinner, one of their valet guy, was driving another customer’s vehicle, going the wrong way in the parking lot, and then looks at me, as if I was the one driving incorrectly.
I know that all the rooms are probably not this bad, and that all the workers here are not that disrespectful, but I had a bad first time experience here, and probably won’t be back.

Fff

First room had duper moldy smell.
Had to request a change. «Upgraded room» was filthy. Found someone’s dirty underwear in room, which is a hazmat issue… wall paper peeling off walls l… wax and other debris on end tables and carpet… no hot water, which took 400+ gallons of water wasted to fix. No resolution except to move me to a double bed room… which would be a third room.
Do not stay here unless you have a day to kill to help them resolve their quality control issues on your dime.
I used to have diamond Hhonors status and this is what I get now for my loyalty… canceling my remaining Reservations AND WILL NEVER BOOK @ HILTON again