Chick-fil-A

Most Chick-​fil-​A restaurants have great service. This location does not. They are average, bordering on rude thru the drive thru. I recently went in when the drive thru was backed up. I saw no less than ten employees and managers playing around in the order line area. No one seemed to care that I was there.

Drive thru is always slow. Unable to understand anyone and wonder if proficient English is required as condition of employment. Everytime I am in the drive thru there are always pallets of food outside In the heat with no one working to get things inside. I wonder how they are not shut down by health inspector. Will never go to this particular store ever again. The worst Chick-​Fil-​A I have ever been to. I would fire all management and start over.

Omg. What happened to the quality of service? Can they at least hire someone who speaks proper language?

Just moved to the area from NOLA. This is the worst establishment I have encountered from this chain. I ordered two adult meals and two kids meals. The kids meals were short three nuggets each. The lemonade tasted like dirty water. I wanted to vomit when I tasted the lemonade. I can tell that there is no quality control in this establishment. I will never comeback. What a disappointment that my neighborhood Chick-​Fil-​A sucks.

Worst chick fil a I’ve ever been too. Service very slow. Barely anyone working. Cashiers don’t know how to ring stuff up. Will not come to location

Got there this morning at 7:30. There was a pretty long line in the drive-​thru, but the staff was still friendly and I got my actual food within 4 minutes! Finished it by 7:40 in my car. 10 minutes in and out. Not bad! Awesome job, y’all!!!

I frequently go to this location cause it’s close to work and always get good service. Today I went for lunch and realized my credit card was missing after I ordered. I tired to use Apple Pay which they did not have, but one of the managers took care of my order. That’s great customer service, thank you!

Literally the slowest chick fil a I’ve ever been to. In the morning, people are in a hurry. Let’s try harder

I’m pretty sure all or most of the chick fil as provide great customer service .
But I feel that this location goes above and beyond. The staff is always always asking if they can assist you .
Another touch that this location has (not sure of others) is a mouth wash dispenser in the restroom. Such a good idea, most of the lunch patrons work around the galleria area and it’s nice to have fresh breath when going back to work.

If this was McDonald’s, the service would be about average, and the food would be above average. But this isn’t McDonald’s, it’s Chick-​fil-​A, and I expect more. I moved to this neighborhood about 2 months ago, and I’ve been to this location about 8 times since then, and each time has been equally disappointing. This franchise’s greatest selling point is how polite and professional their employees are, but this location is a sad letdown. The service is slow, and the employees are dismissive and rude. For the sake of the company, I hope they find new management.

Service was very efficient and friendly on a busy Saturday but the chicken nuggets were terribly small :(

The drive-​through staff are rude and ghetto. I will start going to the mall location. Hanging the bag outside of the drive through window is so unprofessional and tacky.
I go to Chick-​fil-​A several times a week and this location is not like any of the others. It reminds me of going to a slightly better version of McDonald’s in regards to some of the staff.

I NEVER HAD A SANDWICH FROM ANY CHICK FIL A THIS TERRIBLE! My bread was crunchy hard stale dry everything you don’t want your bread to be. So I peel and peel the crusty bread away because the chicken is always good which it was. I saw the lettuce and had to remove it it was not in a state ready to be eaten by anyone it was rotten and wilted. I got three tomato slices and only one was decent enough to eat the other two were soggy end pieces. Then I get to the fries they were stale just like the bread hard dry and crusty. I have never had a bad experience at a Chick fil A until today Wow

Fast, great attitudes overall great service doesn’t matter what time of the day you decide to go. Great food! This chick fil a doesnt play when they say the have won fastest drive through service for seven yeaes in a row!

Five stars not because it’s yummy, but because every time I’ve gone through the drive through, the people are BEYOND friendly, I’m talking about laughing and having fun and making this guy’s weekday afternoon much less miserable. AND THEY DON’T OVERDO IT ON THE ICE.

Asked the guy for buffalo sauce at the drive thru window for my tenders. 12miles later… No buffalo sauce. Wtf! My bad for not checking the bag the one time!

I’m from NYC and I’m in Huston Texas for work and good lord I love this place. Those little chicken nuggets are everything. The sweet so good and lord let me tell you about that spicy chicken sandwich had me.

This branch constantly messed up drive through orders. I called them to voice out the error. The manager became defensive. She wrote my name down for an order of fries that was missed. Today (25 March 2015, 5pm), I tried to claim that fries, the manager in charge said he wasn’t even here when that happened. Therefore, he cannot give me anything.
This branch is far away from Truett Cathy’s vision. Not recommended. Go to another branch.

I think most of the positive reviews are not avid Chick-​Fil-​A customers. If you were, you’d see the difference.
Compared to every other Chick-​Fil-​A, this is the worst location in Texas. Compared to McDonalds it’s amazing. That’s not setting the bar very high though. I will usually drive past this location to go to another one on Westheimer or Kirby depending on which direction I’m heading.
The issue is customer service. They never say the standard «my pleasure» which is a Chick-​Fil-​A signature phrase, they don’t ask you if you want refills, or sauce for your nuggets, or even look you in the eye when you speak. They gossip consistently behind the counter in Spanish and treat customers as if they are an inconvenience.
Today I had Vanessa. She was very «transactional» with me. Typical for this location. I was unsure about rating this compared to other fast food businesses or other CFA’s. In the end I decided to compare apples to apples. In comparison to other CFA’s, this is the rotten apple at the bottom of the barrel.

Very nice lunch, salad, chicken, waffle fries and ice tea. Great service, all the food was excellent, including the salad dressing. Ice tea is exceptional, and that doesn’t happen often. Fries weren’t greasy, not sure how they did that.