Carisma Wash

I ran my car throughly the was and nothing had been cleaned. Dirt was still on the windshield and all over the hood. I told the guy on duty I wanted a refund and he said I could run it through the wash again. This time he got a bucket and brush and scrubbed it by hand before going through the wash… Not much better. This place is awful!

I have been trying to cancel my membership for over a month and they are IMPOSSIBLE to get ahold of. Gone by three times and called multiple times a day.
Don’t waste your time or money.

First off, some notes on their customer service:
I redeemed a Groupon here for 10 car washes with an expiration date of April 20, 2016. I was given 10 coupons, all with expiration dates of February 18, 2016. So basically I was given 2 less months than I expected to use these coupons.
I have repeatedly tried to email with no response, and a phone number is not a available to call anyone. I’ve asked on 2 occasions for new coupons and have been told they don’t have any more (probably a lie) but they have assured me they will still take them, even though the coupons say «absolutely no exceptions» to the expiration date.
Now onto the quality of the wash:
Overall pretty good quality wash, but not perfect. It’s a good idea to keep a chamois or towel to get the parts of your car the automatic dryer misses. There is usually a little water/​soap trapped between the bottom of the door and the trim (when you open it). Occasionally I’ve had streaks of dirt on the trim, but overall I’d say the wash is good.
The vacuums work fine, you can either pay 25 cents or use one of their free tokens when you pay for a wash. I was given a 5 tokens with my initial Groupon redemption.
I likely will not come here again after my coupons are gone, I wouldn’t recommend making this your usual place or buying the Groupon if you see it.

Not worth it at all. Vacuum are horrible. Wash is decent. But if you need to vacuum your car I would not recommend it at all.

I just went here to get my car washed. 8 dollar Sunday’s. It was ok it didn’t wash my car very good, also the dryer is supposed to dry your car it didn’t ! So I went to use the free vacuum the suction wasn’t working very well. Usually they up dirt/​dog hair pretty good this one didn’t ! Not going to go back.

Cheap car wash that will work in a pinch. I prefer the one on Kirby, but that one is always packed.
This one isn’t as busy and I think it may be the quality of the wash. I have left with soap still on my car and not vacuumed since half the time the bacuums don’t work.

Pretty awful car wash. Vacuums are a joke. The wash missed 40% of your vehicle. Just not impressive. Outdated and poorly kept.

Similar to other reviews. $ 15/​month and it’s really not worth it. Car is never very clean, still has soap on it. Side mirror normally gets knocked in and needs adjustment. Vacuum and coin system for said vacuum sucks. Employees are generally not very friendly. Bubbles is much better.

I pay $ 15 for unlimited basic washes. They’re not great but my car looks a lot better afterwards then it did before. Free vacuum is nice too. It’s a fast and easy way to keep my car decent.

Quick and easy way to wash your car. But, I’m not convinced that there is a difference between the $ 5 and $ 8 wash. I love the free vacuum coin. I horde them.

I’ve been here a couple of times, along with the location on Kirby. Pretty fast service at a good price. My most recent visit, the vacuum wasn’t working too well. So I let the manager know, and he simply asked which one and provided me with two tokens for the vacuum. You normally get just one, so I appreciated the gesture.

Gone here a few times — majority of the time I still have soap on my car when completed with car wash. One time late at night I got no soap… really?
Location is convenient so will keep going but unfortunately it’s a 2 – 3 star car wash but 5 star location since close to home.

Want your car dinged, scratched, and bent? Head on over to Carisma Hood wash. My vehicle was damaged inside the car wash. I was sent to get a quote at THEIR auto body shop all to be told they couldn’t do anything for me once the quote was provided to carisma. The staff is completely unprofessional and rude. I now sit with a dented hood and numerous gashes in my front bumper.

I came here yesterday during lunch time to get my car wash and vacuum. I just got the basic ($ 5.00) with free vacuum because I heard it was going to rain this weekend and my car was in dire need of vacuuming.
Going through the wash, the pressure of the car was week. I thought it would be similar to the same pressure as the one on Kirby but this one was different. As per the vacuum, I put my free token in and the pressure of the vacuum was so weak. The vacuum station that I was in didn’t want to suck up the leaves or twigs in my car. I had went to the front to complain because I couldn’t get my whole car vacuumed. So, they attendant told me to go to another station and he gave me another token. This time, the pressure was a little bit more than the one that I was in but still wasn’t powerful enough. To vacuum more, I needed to insert additional 0.25 cents to do the back seats. I’m not sure if it was worth it (a little bit disappointed) but I expected it to be the same as the one on Kirby.

Great service, nice wash, fast & inexpensive. I love this heights location & use the one on Kirby too :)

5 bucks, so I tried it! #Fail car still had dust on it, don’t ask how! Vacuum had one job, to suck. And it did ! But it couldn’t suck up anything? !?! Ugh this place sucks#!

5 bucks for a basic car wash plus a token for a free (short) vacuum. I didn’t check out the area for extra detailing, so I’m not sure what they had to offer in that department. There are attendants that help you at the automated machine while paying and offer tire shine after you wash (not sure if there was an extra charge for that but you can pay with credit card for everything and the charge was not mentioned when he offered, so I imagine not). Is it a hand wash? No. Do I care? Absolutely not! I loathe waiting around at the handwash places for my car to finish, so this place is perfect instant gratification for me.

Carisma car wash is a nice new facility, with a state of the art automated car wash and free vacuums. A basic wash will cost you $ 6 plus $ 2 for the wheel shine.
Also, you have to get a token from the attendant to use the «free» vacuums, meaning they are only free if you purchase a wash… so don’t plan to stop in and vacuum something up quickly without also buying a wash.
They also have a monthly service plan that you can purchase for unlimited washes.
BOTTOM LINE: Okay automated car wash with okay prices in the Heights area.