Zippy’s Dillingham

I really really wish I could give no stars to this specific location!!!
My family and I visited this location at around 8:00pm on a Sunday night, there were about 2 people waiting for food, so we put in our order. We waited for about 15 minutes when I noticed that people who ordered after me were getting their big orders before us!!! We waited an additional 10 minutes and when I checked the receipt we had a number that was 12 numbers behind the orders they were calling!!! So I approached the man at the window «Brandon» I believe was his name, and he had the audacity to pitch me an attitude because I asked what was going on… He turned around and continued to help the other customers, so I told them hello you passed our number and then he tells us that they lost out ticket!!! WTF so we ended up waiting an additional 10 minutes for half of our order and another 10 for the other half which was a musubi, saimin, and zip pack! They gave us the burrito plate and chili chicken plate first! The women working the window told us she could only refill our drinks for free because of the wait, that made me upset because we waited almost an hour for a simple order and people were coming in and out and even finishing their meals before we even got our order, she could have at least apologized. But instead the man Brandon just keeps giving us an attitude like we were being obnoxious because we had to wait, which was not the case because we waiting long enough for our food, they should have given us a refund for that terrible service !
Okay so we got out food, cool finally… But then were dining in the dining area and this HUGE cockroach come flying in!!! WTH so nasty!!! It doesn’t suprise me tho because all the tables in the dining room were caked up with old food and sticky! MY FAMILY AND EVERYONE I know will never ever visit this location again, that was by far the WORST food service I had ever received and we spent almost $ 60 there!!!

The only thing I ever get from here is a mini chili moco with vegetarian chili, an over easy egg, and brown rice. Hard not screw up, which they haven’t yet. The only complaint is the burger is usually dry, probably because it was a previously frozen packaged meat. But I come to expect that out of a $ 6.50 plate of food. I work around the corner so I call in my order and they usually have it ready in 10 – 15 mins. No time wasted on my lunch break.

After finishing up a late movie, I was hungry. Couldn’t figure out what I wanted to eat while driving, and ended up here because it was the only Zippys open that was closest to my cousin’s house, which we were gonna go to right after grabbing food.
The line was long for the fast food area, maybe about 8 people deep and only one cashier. Not sure if it was the customer or the worker was slow but the wait was about 5 – 10 mins just to order. Finally time to order, and we did. Sat down, and waited another 20 mins just for them to make our zip pac, saimin & teri beef burger combo. People who ordered way after us got their food before us, so wth? FINALLY, we get our food, and I like that they repeat and go through whatever you ordered… UP until they went over my teri beef burger, which they said was no onions when I asked for GRILLED onions. And the worst part is, the worker who took my order repeated it back to me saying GRILLED onions but on my reciept, it said no onions. I was salty, but I surely didn’t wanna wait another 20 minutes just for them to grill up my onions and put them into my burger so I just left. My fiancé surely heard an earfull from me being all grouchy about food but whatever.

Called this location about 3 times on my phone and 3 on my boyfriends phone & no one answered at all. Drove here after no one answered & there was about 3 people working in the front. But yet not one could answer the phone? This is the first time they never answered any of the calls that myself or even my boyfriend had made.
Overall, this is my go to place when I want something to eat late at night. Most of the time I like to phone in my order but I guess not tonight :(I will still come to this place tho & hopefully they’ll answer my call next time.

All I can say is, thank goodness for Zippy’s!!! Their sugar free (equal sweetener) desserts are heavenly!

So disappointed, ordered chicken katsu and after waiting almost half-​hour, was given a plate of dried chicken with a skinny gloop of curry-​colored sauce with little bits of carrots and chicken in it.
Cmon Zippy’s.

My family and I waited more than 25minutes to be seated and it’s not even that busy. We just told them we wanted to be seated at a booth with a chair at the end and they said ok. We waited about 15 minutes waiting for water or someone to come by. I had to go up to them myself. The one girl said sorry but i know she wasn’t cause she was serving people that came after us.
Still love the food but not the service this time.
(This occurred on October 17, 2015 between 730−845pm)

Came in tonight. Hadn’t eaten all day due to training and was looking forward to having breakfast for dinner. Corned beef hash and eggs sounded like a winner. So, I ordered the corned beef hash with fried rice and two eggs over easy. Plate comes out and the eggs and fried rice look like eggs and fried rice. But, I wasn’t sure what was sitting next to it, looked like a hamburger. Instead it was the corned beef hash patty which had been thoroughly burnt all over. My wife moved the surface layer to so if was burnt all the way through which is why my pictures don’t do it justice. I flag the waitress down and pointed it out to her. She said, «oh, it’s burned?» Like the tricking briquette sitting in front of her wasn’t evidence enough. Then there was a gap where I guess she thought I was going to say «oh no I must be wrong, I’ll just munch on ashes…» before she said I’ll get a new one. At that point, I didn’t trust the talentless cook to not spit in my food and I took back the plate and scraped most of my hash to the side, leaving a thin sliver of entrée.
Issues:
1) the cook let that food go to the customer.
2) the waitress served it even though it was obviously burnt.
3) management didn’t adequately supervise the cook or waitress.

Called my order in. Waited about 10 minutes to pick up my food. Got there, stood in line. It was extremely hot. Everyone in there kept saying how hot it was. Especially with this summer heat. Mind you it was night time. Lol myself along with everyone else was pouring with sweat. Lol anyways. Waited about 20 more minutes in the line to pay for my food with only 2 people in front of me and it was hot as hell and I was getting impatient. But anyways, food was delicious and customer service was A+. The cashier was super friendly and apologized for the wait. :)

Haven’t been here since my last review & boy, I wish I didn’t come. Waited approximately 10 – 15 minutes with two other families & NO ONE said anything to any of us. All of us were getting antsy just waiting around for someone to come by but we got nothing. Countless servers looked at us & just walked away.
Customer service here is obviously not their main priority, neither is their food quality. My hash browns were so tiny, I ate it in about 3 bites. Absolutely despise this place, I wouldn’t recommend it to anyone.

Wow! I can’t believe that the service here at Dillingham is really bad. Upon arriving at the restaurant, no one to greet you and we literally waited for 5 minutes or maybe longer for someone to help us. Two waitresses sees is waiting and all they say is «we’ll be right with you». Mind you we were the only ones waiting for a table and it was just me and my daughter.
Finally after my daughter giving the pissed off look, someone finally assisted us to our table.
Next we sit down to look at the menu, again another 5 – 10 min go by and no one comes to take our order. So we wait patiently until finally one of the waiter/​waitresses came and took our order. No «thank you for waiting», just I’ll take your order.
I have been to many Zippys locations and this is by far the worst service. At least we didn’t have to wait long for our food!!!

I used to go to zippy’s all the time, for many years. Recently, I’ve stopped because I didn’t want to eat so much fast food. I came back a week ago because I was tired of cooking and wanted to eat the chili frank, a longtime favorite of mine.
I got my chili frank to go. When I got home, I opened it, ready to dive in! Put the chili into my mouth and ate it. I thought, wait, what is this? Why does it taste like this? Is this how it tastes now a days? I was thoroughly disgusted. I tried to take another bite with a hot dog this time. But I just couldn’t, I immediately lost my appetite.
My grandma ordered a wun tun min. Because I couldn’t eat my chili frank anymore, I took a bit of her saimin and wun tun. I mean, how can you screw this one up? I ate the wun tun. and again, disgusted. What the heck is going on?! It did NOT taste good at all!
I am so upset by this experience. I probably won’t go back to Zippy’s unless it’s for breakfast… because I think it’s tough to mess that one up… well at least I hope it doesn’t happen…

Ordered the Korean garlic chicken mini lunch plate which are breaded fried boneless chicken pieces then topped with sweet sauce, and included a scoop of rice and a scoop of macaroni salad.
I got really full really fast, I don’t know why. They give you a good serving of chicken/​rice/​mac. If this is a «mini» then I’m afraid to order a «regular» or «full order» because this «mini» isn’t a miniature scoop of rice/​mac (at least not to me) unlike some places that are really skimpy with their mini’s.
Pricewise is affordable. I guess it’s what you can consider «fast food» because it’s quick and affordable although it’s not a drive-​through sort of place. Food was ariiiiite. Seating is open-​air/​covered right next to the Bakery. Sort of like a walk-​up McDonald’s with no enclosed walls or playplace.

Business breakfast with a coworker. Service is fast and food was good. Always more food than you can eat. Waitress kept my coffee cup full which is always a bonus first thing in the morning.
Only issue was large amount of flies all around. Kept swatting to keep off of our food. I know open air restaurants struggle with this but this seemed to be more than usual.

SO COLD. Cold. Brrrrr. It’s soo cold. Cold. Cold. Cold. Cold. Winter is coming! The night is dark and full of terrors! Cold. So cold. Cold. Cold.
I had the Korean chicken salad, and it was soooooo yummy! (Shiver. I’m cold.). The chicken was so tasty, I hardly used any salad dressing. (Brrrrr. Shiver). The greens were a mix of tender baby greens and were a delight. (brrrrr).
Jeff had spaghetti. It was good.

I came here to pick up a quick lunch to take out. The hamburger steak plate was $ 8.75 and came with two scoops rice and macaroni salad. The rice grabbed my attention as it was a little undercooked. The macaroni salad was okay. The hamburger steak was below what I have had at another Zippy’s location. It needed a little bit of a grilling to give it that crust. As it is it was very plain even though it came with onions and gravy. The gravy and onion was good and is the typical gravy you’ll get at a drive in. All in all, I won’t be ordering this again.

What can I say about Zippy’s that no one already knows. They’re a favorite of many and the go-​to place for comfort food. We frequent the Dillingham location for breakfast that some of our regular waitresses already know what we’re going to order and that my husband eats everything with chopsticks; even pancakes! They always have the chopsticks in hand without us asking haha The morning crew are awesome and we always get great service. We always get great service from Loida, Erlinda, Ana and Daniel oh gosh I can’t remember the other ladies; I can see their faces in my head and wanted to mention them also; argh so fail on my part. I will edit my review once we go back when I get their names =). Best night waitresses are Naomi and Char!!!

Saddened to see that this zippy’s has the lowest amount of star ratings compared to the others. This was my first time dining at this location with my husband, daughter, and in-​laws. I wish we had gotten our waitress’s name! She was wonderful. Even though it was busy and they were short handed, she came often to refill our coffee and water and made sure we were taken care of. I’ve been to several different zippy’s restaurants where we have always been neglected, this was the best one we’ve been to.
I’m unsure of how the take-​out side is, but the dine-​in service was perfect.
Why only 4 stars? Well, the women’s restroom was the filthiest restroom I have ever been in! I almost took my 2 year old daughter elsewhere to do her business. One of the stalls had diarrhea all over the outside of the toilet bowl and no toilet paper! Then as I was going to wash my hands another customer had told me one of the faucets wasn’t working. It doesn’t end there, the automatic paper towel dispenser was broken. I had to stick my fingers under to pull it out. Yikes! Please do a renovation on your bathroom, zippy’s! It’s quite an embarrassment.

I always come here for one of my favorite omelettes! It would b kinda expensive 2 buy an omelette w/​so many added fillings like I like-​so I just buy a veggie omelette and a side of ham! Then I ask the person who takes my order if they could kindly chop it up & put it inside as well! Of course they’re more than happy to do so!

Growing up in Hawaii, Zippy’s is a staple part of your diet. Everyone knows of it, everyone eats it, it can be found anywhere on the island and there is always something that you will like on the menu. Best of all they are open ²⁴⁄₇ and they are cheap. They serve just about every local plate lunch item around, as well as breakfasts, soups, chilis, and all types of good stuff.
Rather than review each and every dish (because let’s face it, we’ve probably all tried every item on their menu), I’ll just list my personal favorites:
Chili — The famous Zippy’s chili, I prefer to get it as chili rice with cheese. A little tabasco on top and it’s perfect.
Portugese sausage sandwich — Only available after 11pm through the morning, this is filled with cheese and sausage and is absolutely delicious.
Korean chicken — Sweet. Crispy. Great.
Orange bang — So smooth and so sweet, try this as an orange bang shake if you really want to rock your world.
Overall, if you’re in Hawaii, you have to eat at Zippy’s at least once.