Thrifty Rent A Car

I made my reservation online. And yes I did reserve an Economy car. I have never been given such a small car that luggage wouldn’t fit. When I got there was told my luggage would not fit in the car I had reserved. My only «solution» was to «upgrade» & of course pay the difference. I’m not a tourist I live here. Told him I’m with a Company that travels back & forth from Big Island 2 weeks a month & has to use rental cars. (although this time it was personal as I’m moving inter Island) He could have just as easily given me a another car. I told him «I guess we’ve been lucky because we always rent an Economy & have never been given a tiny car & have even been upgraded 2 times to a convertible» He just saw that there was NO way all my luggage would fit & took advantage of the situation. I worked so hard to find a good deal as I personally must be frugal but ended up with an additional $ 38.00. I’m furious & disgusted. There are many other great choices that have always treated us great & I truly regret I used Thrifty & our Company will NEVER use them business wise. So here’s to MANY years of business with everyone except «Thrifty».

Horrible, horrible experience. I would give them zero stars. Called the day before our cruise ended to make a reservation and confirmed twice that they would pick us up from the cruise pier and take us to the airport. Day that we get to the pier, a thrifty shuttle shows up 10 minutes early. Great!!! … Um, no… Then the hell begins. The shuttle driver tells us that they only take people to the Waikiki location, not the airport. The poor driver gets them on the phone and then begins to sternly talk to (yell) at the thrifty employee telling them that they don’t take people to the airport. I took the call and they told me, unfortunately there is nothing they could do. Meanwhile, my husband is talking to a «manager» apparently located in the Philippines ??? And they told us to just get on the shuttle??? Ok? So they could take us to Waikiki and NOT the airport? The heat/​humidity is getting to me and I’m almost in tears. Sweaty, tired and frustrated, I end up
talking to an attendant for ENTERPRISE RENTAL CAR, he took us to their nearest location and we rented from them without a hitch !! Thanks enterprise !!
We will make sure to never go through Thrifty ever again and we will let our friends know! The power of social media !

Forget renting here at Honolulu airport location. Endless wait. Blue Chip guy said my number lapsed so in the 30 – 40 min we’ve been in line he hasn’t had any customers. Still waiting… ok now waiting for guy to return with keys. Gonna be 50 min here

I had to make two different reservations because I end up flying out earlier than my parents. The first car was a Mazda2 which was great for me and my daughter, it was very clean and ran smoothly. But the second car that was rented out to me was a Chevy Impala which I thought was going to be okay. I honestly hate it (will be returning it tomorrow). I thought it was okay that it didn’t have a remote but that was so not convenient. If I had to open the truck which I had to do a lot of because I did a lot of shopping, there was no way of opening the trunk from the outside. I had to open the drivers side to get to the button for the trunk. The car was clean but it smelled like a dead rat was there. I didn’t have time to complain since I had to get my parents at the airport. Another thing was every time I step on the gas, the car would jerk or choke (don’t know how to explain that). I definitely hate that car. But on a good note, the agents were very friendly.

Just came in from Portland Oregon and rented a car from thrifty rental cars meant the customer service guy named Jason who was absolutely wonderful gave us a great rate on a jeep friendly great service would highly recommend if you’re traveling to Honolulu that you rent your car from thrifty at the airport thank you Jason for such great customer service will definitely be back
Mahalo

I didn’t expect a response to my review; but I was contacted immediately. They issued a refund of $ 48. I’m really glad this was resolved so quick because I was not looking forward to that phone call!

I’m not happy with this rental agency. I walked up on a Friday afternoon after every other rental agency said they were sold out. I see vehicles just sitting on the lot there not being used. The guy at the counter says he’s sold out but I can go online and reserve one at the outrageous price of over $ 100 per day. I know this is Hawaii but that’s straight out robbery considering the name of the agency is «Thrifty»! Also there’s an early return fee of $ 25.