Enterprise Rent-A-Car

They don’t tell you they won’t be open in time for your flight or what to do. Be prepared if you have an early flight to drop your car off at a different location then leave your keys in a box and take a shuttle to the airport that only leaves once a half hour…
Then you can get your receipt in the mail… none of this was told to me in advance.

this place is horrible… nightmare from hell! I had a reservation for a su-​v on the day before my wedding when I went to pick up the suv the stupid guy said that my suv was not available and he dose not know when the person will return it. WHAT! I made a reservation and was promise a suv on this particular day and they did not deliver, on top of that they wasted my time and sent me to the Kapiolani location where an suv was returned and was available. When I went to see the car it was a Forrester ??? that is not even a suv… they really piss me off!!! Seriously don’t ever rent cars from them. Oh and depending on who you speak to on the phone for a price quote they all give different prices??? wtf

Picking up the car was the easy part. Fast shuttle, quick service, friendly staff. It was when we returned the car that the issues came up. There were so many taxes and hidden fees that the one week limited mileage plan we signed up for, which was suppose to be $ 124.99, ended up costing us a whopping $ 399.00. Not the best way to end a vacation. This was our first time renting with enterprise and we are very disappointed. Never had this problem with Dollar Rent a Car or with Budget in any of our previous Oahu visits. Will not be using Enterprise again.

My car decided to randomly act up at my buddy’s apartment parking lot… Faced with having to go to two jobs + a million places, I bit the bullet and thought — heck, I’ll leave it in his garage and rent a car.
Took out the iPhone and start my search. Price, and vehicle availability led me to choose Enterprise Rent-​a-​Car… Out of all the locations on this island, I was surprised that the least expensive place to rent [a Compact car] was at the Airport, that is, with the Underage fee factored in (I’m 23).
My first car would have been a 2010 red Chevy Cobalt, which screams «rental!!!»… but seeing the 2010 Hyundai Elantra on it, I simply asked to upgrade and instantly got the car upgrade without having to stand back in line, which was pretty cool — they even gave me a free bottle of water, ha!
So I had five days with my rental car, no problems, drove it all over creation… even took a friend of mine out on the town like we were tourists in Waikiki.
Service was great, the car was well maintained… I hope I don’t have to rent another car soon, but if I do, I know i’ll be returning here!
The scoops…
— Government renters program available to those who are on TDY/​Official travel.
— The Airport location offers shuttle service between the rental location and the terminals, great for those who are traveling.
— Head over to
for the latest promotions and car rental specials and don’t forget to book your reservation online.
— Underage fees are charged for those who are under 25 (~$ 20/​day as of this review).

1.
My wife, our 7 month old baby, and inlaws waited for over a hour for the shuttle to pick us up from the airport. (On phone recording it states 10 minutes or so.)
2.
We had asked for a minivan, we got one but here is the catch. The minivan had at least two suspension problems according to the dashboard. Enterprise tried cleverly closinig it up by putting a no smoking sticker in front of the warning light. When I asked for a new vehicle they first told me they did not have one, after a while of arguing and telling them that if something happens to my family iI will hold them responsible, amazingly one came up.
occuring 01/​10/​2010

We got a full size car rental for $ 95 a week, which I thought was a good deal. The airport shuttle was pretty quick going to and from the airport and they also came on time.
When we dropped off the car, we were in a rush to get to the airport. The employee noticed that we were in a hurry and processed our check out extremely fast.