D. Hotel and Suites

This property, hands down, is an EXCELLENT business stay-​over. The rooms are well-​appointed (tho be prepared for a FIRM mattress), spacious, have great pressure in the hot shower and the Gummi bears on the pillow as opposed to a mint is cute (& no carb…). Check-​in has been brisk & friendly both times I stayed here and the complimentary morning breakfast filling & fresh if not particularly complicated. I will happily stay here again.

Stayed with my boyfriend for a weekend get away and reserved the Suite for your Sweet Package. The staff was very nice when I was reserving everything and they were nice when we went but seemed to drop the ball when we got there. We were supposed to get a form for our massage along with robes which we never got, I also had to go back down to get our gift card for dinner. The room was clean but not what I would consider a suite. When I made the reservation they had to make sure there was a room big enough to fit the massage tables which this one barely was. The poor massage therapists had to try and work around each other and move furniture out of the way. The massage was amazing. They use Buttery Brook in Northampton, I will be going there for all future massages. The hot tub was out of order when we went swimming which sucked since that was one of the huge perks of the hotel. The pool was pretty tiny but not to bad, the area was nice and clean. I know they can’t control this but there were lots of people who checked in rather late (11pm-​12am) and were very noisy, along with some kids running up and down the hall. Not sure why their parents weren’t controlling that behavior. The bed and pillows were comfy but the sheets felt like sand paper. I had to wear long sleeves and pants to bed because they hurt so bad. The toiletries had a really strong, and to me, horrible smell. Couldn’t even use them because the smell bugged me so much. I called down to see if they had anything unsented and was politely told no. With so many sensitivities to smell you’d think they’d have another option. The complementary breakfast was actually one of the worst we’d ever tasted. They had an ok selection but the food was not good. It actually made both of us slight ill. I’ll definitely be going back for the restaurant but I won’t be going back for the hotel.

Lovely rooms, excellent service, reasonably-priced…except when they didn’t clean my room at all despite us having the sign up all day. Housekeeping did come by around 9 AM, but I didn’t need anything at that time. The have an impressive continental breakfast included, and you absolutely have to try the quiche! Plus the facility has a pretty pool with a hot tub. I didn’t get to take advantage of them, but they’re definitely there and in pristine condition for you to enjoy. I was annoyed by the lack of room cleaning, but I would still wholeheartedly recommend D. Hotel if you’re in the area and need a nice place to stay.

This review is written in two parts. One is my original review that I’ve reposted from TripAdvisor. The management responded, and since I cannot find a way to respond to their reply, I have decided to reply on here. The original review shows up in quotes.
«For an average price of $ 150/​night, I certainly don’t feel like I got what I paid for. Upon getting to our room, and during subsequent entries, we noticed that the room smelled musty, which is very off-​putting. The room also got very humid when the A/​C was off. The solution was keeping the A/​C on all the time, but the side effect of this was that our room was more Arctic winter than New England fall. On the bed, the linens were merely okay, and the towels were fraying around their edges. Beyond the fraying, they weren’t particularly good before they had started fraying. Beyond annoyingly, the bathroom had no vent fan to turn on. There were two different sets of lights, and a hole where a vent fan could have been, but neither of the switches in the bathroom activated a vent. We were not impressed at all. We were there for a wedding, and if there’s another wedding at that hotel, we’d find somewhere else to stay. When you pay $ 300 for two nights at a hotel, I expect much better service. The front desk seemed mostly cold, not even wishing people a good day when they left to go outside. The wedding we attended had a dinner at the D.‘s fancy restaurant, where we were served both silverware and glassware that I have seen in diners, and our salad course came in plastic bowls.
I’ve spent a lot of time in hotels, and this, frankly, isn’t one I would return to. I’d rather spend the night at a chain; at least I know what to expect for my money there.»
Three days after my posting, management for the D. Hotel decided to reply. They said that since it was very humid for the past two weeks, they’ve had to run air conditioners more often and had just started deploying more dehumidifiers. I don’t particularly buy this not-​excuse, as they called it. I live in Central Florida, where we have days where the humidity causes heat indexes of 10 to 15 degrees above real temperatures. I stayed at plenty of hotels here before moving and buying a house. None of the hotels here seem to have any issues with musty smelling rooms, or anything I mentioned above. Furthermore, neither does my house.

We love this place! The complimentary water and gummy bears are a great touch. The accommodations are wonderful and the staff are welcoming. We checked out of another hotel and came here. What an improvement! The pool was warm and the whirlpool was hot. I recommend this hotel.

I reserve the two joining rooms two months in advance. The website says check in is at three. We get here at 245ish an they said the room isn’t ready, that’s fine, it’s not three. 330 they checked us in but no keys. Around four I was getting impatient and they finally ended up giving us two rooms that were not conjoined. Then they take a hundred dollar deposit that wasn’t stated anywhere, still I was glad to be in the room. Toilet still had poop in it, beds were hard as a rock, noise from the Fremont st experience wouldn’t let me sleep. The thing that makes this place not worth staying at for me is how rude the employees are. We would walk in to the casino after walking Fremont street just to be rudely stopped by security and asked what we were doing. Going to our room, stupid. They had employees by the elevators «teaching» guests how to go up and down the dang thing, like we are four years old. Another time, I was obviously drinking and my friends and I thought it was funny to put a balloon in my pants. I wasn’t being gross or bothering anyone and I was told by a security guard that it was inappropriate. REALLY? There were women in hardly any clothes that didn’t fit them on bars and around the hotel dancing like strippers and I was inappropriate?! Not to mention the guys right outside the casino posing for pictures with only their man hood covered up. They don’t make them leave. Never again

Excellent price, nice hotel, good staff. Far better deal than the other hotels closer to UMass. We were there on a busy Saturday and the other hotels were more money. And they were just your average chains. I hadn’t heard of D. Hotels, but will definitely stay again. Also, wifi is free and good signal.

The hotel was clean and the staff could not have been nicer!
We recently stayed there as a family of four (two are very young) and they were kind and accommodating to us at every turn.
We dined at The Mick and were treated wonderfully despite the noise the kids made.
My only recommendation to the hotel would be to invest in curved shower rods — they make a big difference in the smaller shower/​tubs.
But we greatly enjoyed our stay here — the staff is wonderful!

My husband and I recently got married at the Log Cabin. Pretty much all of our out-​of-​town guests stayed at The D. Hotel and Suites.
We understand that they are in the process of taking over this hotel and have been renovating for the past year or so– they have done an amazing job! It is a beautiful hotel with very friendly staff. Our room was fabulous– four poster bed, very clean, etc. Great breakfast, and if you’re not happy with a continental– next door at the Delaney House has an outrageous brunch.
The only complaint I would have about them is that I think the room block experience was very confusing. also, I believe my dad had a few administrative issues with them regarding paying, however, they were accommodating and everything worked out in the end.
I would definitely recommend staying at The D., especially as they continue to work out the kinks from the takeover.

Arrived at this hotel after exhibiting in the Antique Textile Show, late at night, alone, with an upper respiratory infection that came on like gangbusters! I felt so miserable I felt like I was going to die! The next morning, I called down to the front desk, asking for aspirin, and a very warm, caring front desk employee named John personally brought up a breakfast tray, complete with eggs, potatoes, bacon, fruit bowl, tea, honey, lemon, and two kinds of medicine. What an absolute doll! I feel like there are angels on Earth! Otherwise, the hotel is absolutely beautiful, clean, and in a lovely location. It rivals any Westin I’ve stayed in with a comfy bed & pillows. I will absolutely come back to this hotel when in the area again. Don’t hesitate to book it, and say hello to John for me ;)

Had a really great stay here. Our room was very clean and very cozy. Comfy beds, free breakfast, free wifi, free parking.
Good restaurants on site too, the homemade potato chips at the bar are off the hook, as they say.
We were on the 4^th floor, room 421 and didn’t experience anything like what others complained about several months ago (my BF is VERY allergy prone). Our room was great, clean and modern.
I’d definitely recommend this hotel, based on my experience, comparable to a room at the Marriott. Probably the best free breakfast you’ll find — waffles, eggs, yogurt, cereal, bagels. The pool area could use some work /​updating but they’re renovating currently so I’m sure it’s on the list.

Beautiful room, wonderful staff! I can’t wait to plan another night out in the Northampton area so we don’t have a long drive home,. and can stay at a great place that makes an overnight like a mini vacation. The room was spacious and clean, and a nice breakfast was available for guests in the morning.

Not sure why there are such bad reviews. I was met by a courteous staff and kindly assisted. The rooms are fairly new compared to many in the country (trust me as I have spent plenty of time traveling between the two coasts). The place was quiet, had a fire I didn’t have to light, soft bed and very relaxing. Minus one for no refrigerator/​microwave. Aside from that great place to stay.

I traveled here all the way from Honolulu, HI for a job interview. They booked me a room at this cute, little hotel. I am a big town girl, so this is a new experience for me. The check-​in was pretty speedy and I found out that breakfast is served from 0630 – 0930, I was really happy to know that I didn’t have to wait until 3pm to check-​in. I went up to the first floor and was really happy to see that they were still serving. It’s a normal continental breakfast with bagels, milk, eggs… you know the standard stuff.
I got up to my room and was pretty happy about the setting. The room has a lot of character. There were a few things that bothered me about the place… As I was getting ready to shower, I grabbed the shampoo and conditioner bottle and noticed that they were on the light side. I opened it up and they were about ¼ of the way full. Odd, because of the way it was set up, you would thing that they were brand new bottles. Maybe it’s just for show. I looked up at the hair dryer and there was hair stuck to the motor. Gross! Hair grosses me out when it’s not mine.
I started to get ready for my night out, to check out the local communities, and all of sudden I hear a drip. I look out my window to see if it was raining… and it totally wasn’t. Went to my restroom and found out that my ceiling light cover was full of water and had water dripping onto my floor. What a bummer! I had to sit in my room until they were done working on it. Delayed my trip out to town.
So the Hotel is in the middle of upgrading. So hopefully, it will be in better condition in the future. Since the hotels around the area are kinda sketchy compared to this one.

WORST HOTEL EXPERIENCE — DO NOT COME HERE
I made a reservation directly with the hotel three months ago for UMass parent’s weekend. I specifically picked this hotel so I could get a queen suite with a pull out bed for me, my husband and three children. I received an email confirmation of my reservation.
We arrrived at the hotel and was given keys. The door wouldn’t open and the hotel staff person came to help us. There was someone staying in the room. We then went back down stairs and waited over 90 minutes for them to find another room. We were given another room which was also occupied!
Because of the busy weekend, they had no more queen suites. We called the manager on call, because they only staff the hotel with a single person. He refused to listen to what happened to us. He offered us a room with one queen sized bed for a reduced price.
While we were waiting, another family also did not get the room they requested.
If you want to get a small, insufficient room, no matter how far in advance you make a reservation, then this is the place for you.

I recently stayed at D. for the first time after my usual hotel was booked. Overall, I was pleasantly surprised by the accommodations and was very happy with the service I received.
When I entered the hotel, I was greeted by a smiley desk attendant who offered me a bottle of water and informed me about the festivities at the restaurant next door to the hotel. It seemed that it was «Tacos and Tequila» night, which really wanted to try just to see how the locals act, but I had other things to do.
The hotel rooms were wonderful and clean, and I had great wifi reception throughout the establishment. The hotel seemed to be well-​maintained, and the breakfast was sufficient for my business schedule. Because I was on a tight schedule, I checked out of my room at 4:30am, and I was greeted by a pleasant woman named Judy whom I talked to about many things while waiting for a colleague. The fact that I encountered someone who was happy and awake at 4:30am speaks to what type of hotel the D. is.
In the future, I would stay again.

Unacceptable. The rooms are very musty. No ventilation in bathrooms plus old AC units. We had to change rooms, but the second room was only marginally better. «Yes we know AC units are a problem, and we are replacing as they konk out,» was the response of the front desk when we told them about the problem. If you know they are a problem, why not replace? It is very much needed — a necessary expense for The D. Recycling musty, moldy air is a problem, and they need to be replaced. Boyfriend and I couldn’t breathe. We aren’t high maintenance folks, but we do like clean, fresh air. First room had a 1.5ft puddle around AC unit bc condenser has gone. Second room had a somewhat drier area around, but we were both sneezing coughing and congested. People we rode in elevator with were as well and commented on mustiness. Fellow participants in wedding we were attending also mentioned having to switch rooms 3 times!!! If you are allergy prone, don’t stay. If you aren’t, and don’t want allergies, then don’t stay. It’s not worth it. Convenient location, not much else in the area, but they need to replace air units and the carpeting, and get some fans in the bathrooms. It’s unacceptable.

I booked a package for my boyfriends birthday called have a bite, stay the night. We got a beautiful newly renovated suite, champagne and chocolate covered strawberries in our room waiting for us when we arrived, 75 $ to either The Mick or Delaney Grill, breakfast in the morning and check out at noon. I was checked in by a guy who seemed more into playing his computer game than speaking to me about my package details and he also failed to provide me with the complementary bottle of water. Thankfully the man who checked me out was much more customer appreciative (that was the manager according to his name tag, Mark I believe).
We walked into the restaurants around 6 and asked for a table at the grill. After some hostess confusion on available tables, we were taken to a back dining room that was completely empty of any other diners. I was THRILLED. We had a perfect view of the courtyard and all the pretty trees surrounding the property. I won’t get into details on the meal here though.
The room was spacious and you can tell it was all brand new furniture including the tv. We enjoyed the White Marble toiletries and it really felt like we were miles away from home instead of down the street. Breakfast was great and had a ton of options. There were no plates when we got up to the food but the waitstaff quickly found us plastic plates since the real ones were all used or being washed. Neither of us cared. We sat outside and enjoyed the beautiful morning. For what I paid for the package, I really feel like we got our money’s worth. I would absolutely stay here again. I knocked a star off for the off putting front desk check in guy.