Sam’s Club

Had a great experience with the staff here. Very helpful and friendly. After dealing with a rude store manager in the Douglasville Sams, I came to this location. Difference is night and day. Staff is nicer here and they treat you like a customer should be treated.

As far as I’m concerned, there is one main reason to join Sam’s Club: their rotisserie chickens. At $ 4.88 per bird (each averaging 3 pounds) it’s cheaper than purchasing a raw roaster at Publix! Their seasoning permeates the chicken, and boy, is it good!
I’m not a huge fan of warehouse shopping. I think you come out ahead looking for sales and using coupons at traditional supermarkets. But if you’re partial to loading up on goods and shopping in a warehouse, this branch is fine: well organized, with friendly staff.

So this review is for the GAS Station. I pulled in to get some gas because that’s what people with big f’ing SUV’s do at least twice a week. ERGH!!! Wait where was I… Oh yeah. As I start to pump my gas a young lady comes over to wash my windshield off for me. Now I just had the same thing done at the Alpharetta Sam’s on St. Patrick’s Day. But this time she found 3 cracks. WTH??? A quick call to my insurance company and they paid for the repairs for me and I was given a guarantee from the company that they will replace my windshield if the cracks spread at all.
The price of Sam’s Gas is getting out of hand. One of the reasons that I have a Sam’s membership is because EVERYTHING is suppose to be CHEAPER. Even the GAS. But is was $ 3.66 that day and Kroger’s was $ 3.65 with at LEAST 3 CENTS OFF. So that is CHEAPER at KROGER. And just in case I don’t sound mad then let me tell you that I’m mad about this! Even WALMART give you 3 Cents off. Hello Sam’s!!! ONE STAR FOR THE GAS STATION. 5 Stars for the company that fixed my window.

Not a bad store. Just average.

Don’t buy tires here. Service is SO slow. They act like they’re doing you a favor and take their sweet time to service your car. Very lazy employees who obviously don’t want to be there. The lady at the snack shop is super rude too. She lied to my son about them not having the kind of pizza that he wanted because she didn’t want to be bothered with him. 10 seconds later another employee said that they DID have pepperoni coming right out.

I think there’s something about the stretch of road along Highway 278 in Hiram, where at some point most chain stores decided to put substandard branches in this area. Hiram is still a somewhat rural blue collar outer suburb of Atlanta, where it’s still more common to see pickup trucks with gun racks than a BMW or Lexus. Maybe for this reason Sam’s Club corporate decided that they could put a lesser store here and «they’re never know the difference». (?) Well — they do.
This Sam’s is never really packed. Stock variety doesn’t even come close to that of Costco, and items almost never seem to change. New items rarely seem to come into this store. I can go to Costco nearly every weekend and see new items, yet can go to this Sam’s Club two months since my last trip and see the exact same items on the shelves. Some of the other Sam’s seem to do a better job (slightly).
Another comparison: Let’s say I buy a particular type of electronic item, memory card, digital camera, etc. At Costco, while I’m checking out, the cashier will yell for a «runner» who will go to the cage storage area, find my item quickly, and bring it to me by the time I receive my change from the cashier. At Sam’s, I have to take my receipt up to the customer service counter and wait in line in order to have someone who usually hasn’t been trained on these items to try to find it in cabinets in the back. Sometimes a lengthy process, and not customer friendly.
The locals shop here because it’s the only close-​by membership club to the Hiram area, but I can’t count how many times I’ve heard people say, «Oh, I wish Costco would open up nearby!». Hmmmmm. That says a lot right there, doesn’t it?
I will add however a plus — this store is always generally very clean. Not too far away in Austell is a BJ’s warehouse and frankly, the place is sometimes pretty darn filthy in spots. Sam’s at least keeps up on this type of thing, and from the shopping floor area to the restrooms, cleanliness is kept up well. So, they earned a point for that, at least.
If you’re a business owner who needs to stock up on restaurant supplies, toiletries, office supplies, etc., then this Sam’s is just fine for that purpose. If you’re a consumer who likes large and rotating variety and excellent service and deals, you’re much better off driving a few extra miles to one of the Costco stores.