Enterprise Rent-A-Car

Don’t know how I originally came across Enterprise, but they have become the only company I rent from. I generally rent a car in NYC, The Catskill Mountains and Kailua Kona. Today I returned a rental here in Hilo to the Kanoelehua Enterprise store and was reminded again why I like this company. Yes, their prices are good, but it is the people who really make the difference. Ilo was professional, kind and helpful and had a great, friendly laugh. «Ilo from Hilo»…one more reason to keep coming back to enterprise.

Who could ask for more when this rental service picks you up and drops you off at your destination. The Best staff and comparable prices. Enterprise is my favorite rental car service.

Enterprise is the best car rental agency around. Let’s just start with that!
My experience in Hilo was representative of all of my excellent service with them.
So efficient and professional, and always in good spirits, they always have cars that are a cut above. And the price for 2 weeks was incredibly reasonable.
I love you, Enterprise! :-)

Great people. There’s a bit of a wait, but they hustle to get you your car. Pick up and drop off was very convenient and fast! The only negative is that the sign is easy to miss and the parking area very small, congested and hazardous. May end up renting from the airport the next time because this parking lot is absolutely crazy to maneuver safely in.

Our experience was excellent in every step of the process. Easy online reservations; on time pick up; quick sign in and superior customer service.
1. Upgrade offered when the model we ordered wasn’t available.
2. When the upgrade didn’t work out, Brian was gracious in replacing it.
3. While waiting for our car to be prepared, Sam walked in with another customer, saw me waiting and said he would be right with me, not knowing I had already been helped. This was especially appreciated because you seldom get acknowledged when in a long line.
We also had great service from their office in Oxnard, CA, where we live and will always use Enterprise.

Our car was not the greatest, and they don’t pick up at the airport, but the price was right and the service was good. They had clearly the best price I could find in Hilo of the national brands. I took a taxi the 2 miles from the airport to get my car. No waiting for service. They quickly got me going. My car was an economy model with few extras. The seat back shape was not adjustable, and it made me slouch too much for comfort. The car was reasonably clean except for the inside of the windshield. Hard to keep it clean in Hilo. I was expecting to have to taxi back to the airport, but they reminded me that they provide drop off service for free. Again, no waiting.

These guys are pro, helpful, make it easy to rent a car on an island in the middle of the Pacific ocean. Easy. Peasy.

Jonathan helped us and all I can say is that I have never experienced better customer service. He even refused out tip saying he was just doing his job. The car was obviously nice and we got a great rate. Very impressed.

Great customer service and a wonderful care free experience with the truck I rented. Manager was very helpful!

The people at this location were so friendly and helpful — I can’t praise them enough — I will definitely be renting again with them when we return to the Big Island!

Rented my vehicle for 7 days from this location. I would definitely rent from here again. The manager and his staff were excellent. I had a small problem with a vehicle and the manager upgraded me to a larger vehicle at no extra cost. This place is very busy so make sure you have a reservation. Less expensive then renting directly at the air port. You pay alot of extra air port taxes if you rent at the terminal. I took a taxi for $ 15.00 and saved over 30 dollars a day. When I returned my vehicle the manager drove my wife and I to the terminal. If you don’t rent from this location you are making a mistake.

Service agent was Aaron. Pleasantly surprised with service! We generally don’t rent from Enterprise, but will do so in the future.

This is by far the best rental car company. I’ve also rented from AVIS, and they were nothing but horrible. Enterprise has continued to be wonderful gu hospitable. I would rent there any time.

Was in Hilo during New Years and this is the only car rental place that had rates below $ 100/​day. It’s not at the airport, but it’s close enough and you can get a free ride from them. Totally worth it to avoid getting price gouged. Also the management was very reasonable when we ran into some trouble. They also knew when they’d be getting their inventory returned which greatly helped us in planning (other rental agencies just told us they were sold out).

A bit pricey during high season, but otherwise this is a very down to earth rental car place. They were very patient with us even though we were in quite a sticky situation. Would definitely give them our business in the future.

We had a reservation for a 6:00am pick up but when we went to check in for the truck, the rental agent said our reservation was for 12:00 noon. Wtf? I guess the lady on the phone didnt get the info down right or communicate with the people in Hilo. He said we would have to wait til noon or when someone comes back early. So we gave him our Phone number.
We went to every other rental place there and they were all sold out. So on the way back to the pick up terminal contemplating calling my mom to pick us up, the rental guy came running over and said he has a truck someone just turned in early. Which was great because I hate bugging for rides.
This guy was really nice. The charge they showed per day for the pickup was $ 200.00 per day. I thought I heard wrong but even the rental guy said that was high and I’m going to fix that. It was a full size Silverado but he charged us for a compact for the three days and it came out to $ 275.00 and change with insurance so we were happy with what he did. It was a 4×4 so it made good going up to the ranch in Laupahoehoe. I love when these rental guys go the extra mile to accommodate you the best they can.

Rented the car through my insurance. Beautiful car, great service. But when I went to return it, they said they did not have anyone to take me home so they recommended I return it to the Hilo Airport facility. I called them to make sure they would be able to take me home and they said no problem. When I brought the car back, they said they had no one to take me home. Spent $ 20 on a cab. BAD BUSINESS.

I made a reservation for a one week rental on the internet for a noon pickup on a Saturday. When I got there at 12:15 PM, the place was closed and I found a woman who was leaving. I told her I had a reservation and she told me they were closed. I was upset that they made a reservation for noon when they closed at noon. So, when I told her that, she told me it was my responsibility to know their hours. And, from there, it was all downhill. I was very upset and told her that I needed the car that I contracted for and she did not want to do anything to help me. She finally told me that she had a van I could have, and I took it. It was filthy (and I don’t understand how a business can contract to rent a vehicle, and then not have a vehicle for that contract). It also had less than ¼ tank of gas. She told me that I didn’t need to worry about filling the tank. I made arrangements to pay cash for the car on Friday, as I was leaving early Sat. and they would not be open. I paid, dropped the van, as agreed and was then charged $ 63 for gas. I received a call yesterday from a representative of Enterprise, apologizing for my experience with them. The lack of decent customer service and the unwillingness of the employee to actually give some assistance to me would have me say that I would not recommend this site to anyone looking for a hassle free car rental.

We recently vacationed on the Big Island and arranged to rent a car from Enterprise at the Hilo Airport. My boyfriend made the rental car reservation and requested a 4WD since we planned our trip around a few off-​road locations. We were quoted an awesome price, however when we arrived to pick up the car, they didn’t have a record of us requesting a 4WD. We were extremely disappointed since our agenda required 4WD capabilities. After explaining our situation to the agent at the counter, he graciously and quickly worked some magic and got us a Jeep Wrangler 4WD right away! We were more than happy with the excellent and hassle free service and definitely felt the aloha hospitality. What could have been a difficult situation was completely avoided by the Enterprise agent’s understanding and willing to help. I wish I remembered his name because he was great! We were able to travel to all our off-​road destinations, including Green Sands Beach and Waipio Valley-​the Jeep performed like a champ! The icing on the cake was that we were charged our original quote and not a penny more! Thank you Enterprise for contributing to an amazing and truly memorable trip that wouldn’t have been possible without your Jeep. We will definitely be seeing you again on our next trip, MAHALOS!

Always great service!