Aiona Car Sales

Mark Yamanaka went above and beyond to help my boyfriend get a good rate on a 2014 Honda Civic. First time buyer, he got a great rate thanks to Mark’s hard work and efforts. Also, when waiting we talked stories with Arick. Friendly, great service with great cars and even better deals. Would definitely recommend for someone who needs a car, especially around tax season. Sam also helped with getting a good deal. Thank you so much Aiona Car Sales!

Great Deal on a great car. Very knowledgeable on cars when asked. Best Salesman of Aiona Car Sales Mark Yamanaka Mahalo

These guys were very straight and to the point. Honest. I got a good deal/​honest kbb valued deal on a 05 Honda CR-​V. However, I bought the vehicle on a Friday, drove it during the weekend, and by Sunday evening, the radiator had a crack in it. I believe the mechanics never topped off or check the radiator fluid. I then called Aiona and told them what happened. They had me come in the next day to replace the radiator and fluid free of charge, even though the car I bought was sold «as is» and with no warranty. Great job Aiona! Mahalo nui

I’ve rented cars from Aiona whenever I’m in Hilo. They’re always friendly, helpful, and reasonably priced. I’d recommend them to friends and family without hesitation.
Thanks so much for the Excellent Customer Service.
Mahalo!

Bought my Mazda 3 from Aiona they call me every few months to check in with me. Great customer service and have had not one single problem with my car since purchase date. Highly recommend

We needed to rent a car in Hilo. Carmen picked us up at the airport, took us to the lot about 2 miles away, rented us a nice large toyota and we were on our way to hike volcano’s for the weekend. The rates were way cheaper than anything you would get from the big boys at the airport we didn’t have to hassle with all those extra fees. When we were due to return the car she called us in the morning to find out when we would be back so she could be there to drive us back to the airport.
Super nice, no hassles, no renter’s apprehension, no bull. Aiona was recommended to us from a friend in Oahu. This was our experience and if everyone else in the company is like Carmen then its a good outfit to deal with.

Again I say, do not go here to buy your next car. The service is very poor after the sale. They said they will return calls but never do.

My husband bought a vehicle from them in Dec 2011. At first everything was going great. Then the salesman lost our spare key and wanted us to pay for the re keying of the vehicle. I told them it was their fault and they should pay for it. Also we didn’t get the registration for the vehicle till March 2012. When I questioned the salesman, his response was, I don’t hand titles, I’m just a salesman. I have both cars from other dealerships and the salesman also helped me out with what ever problems or concerns we had. They never made me feel like, I sold you a car, got paid now don’t bother me. This is exactly how Shaun made us feel. Pat Jr. Had to step in and help us. When Pat finally took care of us, everything was handled in a timely matter. We got our spare key and our registration. I wouldn’t say I won’t do business with Aiona again, but I will say I won’t do business with Shaun again.

Last minute trip to Hilo on 11÷12÷11. Every major car rental has nothing available. *Light goes on* OHA’s newspaper, Ka Wai Ola, had an ad for Aiona Car Rental! Bingo!!! Car available for our one day trip at a competitive price.
We arrived early and my husband had training shortly after the arrival so I got dropped off at Prince Kuhio Shopping Center and hung out until 9a when Aiona’s opened. I started walking over and buckets of rain started falling so I ditched into Walmart and called Aiona’s (needed to tell them I was on my way… please don’t give me car away!) and that I was walking and be over as soon as I could. The friendly young man asked me where I was and said he’d be right over to pick me up. WHOA! How’s that!!! I was floored and utterly relieved that I wouldn’t need to trek in the rain.
The car was clean, looked pretty close to new, ran well, and we blended in with the Hiloans.
The whole car rental experience was excellent; from the extra service on the front end to the extra service on the return (Aiona’s is closed on Sunday, the day we were leaving). We will certainly be recommending Aiona’s not to mention using them again on our next few trips to Hilo! Thank you, Aiona’s! Service at it’s finest!
Note on the car return: Aiona’s is closed on Sunday so we prearranged with them to park the car in the airport parking and lock the keys and the parking ticket in the glove box. They would get the car later. (Max parking fee of $ 10 so we left $ 10 in the glove with the keys.)