Enterprise Rent-A-Car

Shuttle service is provided to/​from the port for those taking a cruise. Price was good and no surprises with the fees or service.

Enterprise made the whole experience painless. No lines, the process took only minutes, and the personnel were professional. Returning the car was also very easy. The location was very convenient for both pickup and drop off. The only complaint I have is that the car still had tape marks on it from the tape that holds the doors closed when it is being shipped. We had to buy an adhesive remover to remove all the tape marks.

Enterprise continues to be one of the best with easy to go website and great service by young enthusiastic people. Biggest nit remains ensuring interior windows are cleaned so there is not the normal car window haze that means after renting one has to stop at a gas station and clean the inside of the windows for a less cloudy drive.

Probably one of the best and the quickest rental car experiences I’ve ever had. Why hadn’t I rented with Enterprise before?
We got there and there was one group in front of us. It only took about five minutes for them to finish and it was our turn. He took my card and ID and pretty much a few minutes later he was finished. He asked if we wanted insurance and was fine with a no. No pressure, no lies about a $ 12,000 car being worth $ 40,000, or statements about how getting into an accident would increase my insurance, he simply moved on. After confirming the total he asked which car we wanted. That was a first; I never had the option before.
He finished up and walked us over to our car so we could inspect it. After asking if it was okay, that was it and we were off on our way. The return was pretty much just as simple. We parked the car in the designated return stalls, the worker came over and quickly looked over the car and that was it. It’s also very convenient that the rental car center is right across the street from the airport so you don’t have to wait for a shuttle.
Happy with my experience here and would happily return.

This Enterprise location had the worse customer service I’ve ever experienced. I would definitely not recommend booking a rental through this location. Unfortunately, I can’t give 0 stars, or else I would in a heartbeat.
We booked 2 cars for our party of 8, and had arranged for Enterprise to pick us up from the pier where the cruise ship was moored. When the shuttle arrived, we were told that the current shuttle only had room for 2 people, as it was already full. We were told to wait for the next shuttle, which would come back in 20 mins, or just have the 2 drivers go and get the vehicles and come back to pick up the rest of us.
The wait wasn’t a problem at all, so our party of 8 waited at the pickup location. The problem came when the shuttle coordinator came and told us that it was going to be a long wait for the shuttle to clear security again to get us. She said that she had just spoke with the driver, and that it would be much faster if we left the pier and waited at the intersection about a 10 min walk from the pickup area. She reassured us that the driver will pick us up at the intersection and will have room for all 8 of us.
This sounded good to us, as it would save us all time. So our party left our place in line at the shuttle pickup and departed for the intersection. After getting to the intersection, we waited about 15 mins or so only to see our shuttle pass us by to go BACK into the pier. The shuttle loaded up people at the pickup location, and then the shuttle coordinator drove out to the intersection where she sent the 8 of us and told us the shuttle didn’t have room for the 8 and she can only drive our 2 drivers back to where the shuttle was.
What the f kind of customer service is this? Very clearly, they never intended for all of us to get on the shuttle because they only had 1 running every 20 minutes, and it was shared between 3 rental companies. There was a line up of people who were also waiting behind us. If all 8 of us waited at the pickup location, they’d HAVE to let us on, so they sent us on a wild goose chase to get us out of the way. If they had just been honest in the beginning and told us that they’d only take the drivers to begin with, we wouldn’t have had to waste so much time.
I can only conclude that Enterprise doesn’t care about their customers’ experience, as they only seem to provide a shuttle seat to a person that pays for the car rental, and not the rest of the people in the party. If you’re going to advertise «We’ll pick you up», maybe be a bit more honest and say «We’ll only pick up 1 person per paid vehicle».
Absolutely ridiculous. We have always been loyal customers of Enterprise but this has left a terrible taste in my mouth, and we will most certainly never be booking any car rentals through Enterprise again.

The female employee that helped me was very helpful. My family of four, including a teenager who is over six feet tall, rented a two-​door Jeep Wrangler. We were not able to choose a four-​door Wrangler online when we made the reservation. When we got to the reservation desk, she initially said that a four-​door was not available. After paying, she walked us to the two-​door Jeep and saw that it would definitely not have been at all comfortable for my son once we opened the doors and pushed the front seats forward. I honestly don’t know if he would have been able to even get in. My husband, my son and I were standing there disappointed and not knowing what to do. She said that she would check again for a four-​door. She did and there was one. She said it would be ready in ten minutes and gave it to us for the same price. The Jeep we rented seemed new. It was very clean, nice, comfortable and was just right for our family. We toured Volcanoes National Park all day and didn’t return until late that night.

This was the best car rental experience I’ve ever had! Service was great and I loved the car they gave me which served me well as I drove around the Island. Dropping off was a breeze too– highly recommend.

Rented from Enterprise many times. Nice cars, great service. People in Hilo are really nice.

Great service. I forgot my camera in the car and didn’t realize it. They contacted me and sent it to me. Thanks Dolly. Also, the car was excellent and the check out was easy.

I love enterprise. Always a great experience. Never run into problems, always great customer service, and always quick and convinient~~

I had a great experience with Enterprise at the Hilo airport location. Great cars and very friendly service. I would definitely use them again.

Great car. Great location. Great service. I always have a positive experience when dealing with Enterprise.

Everything went smoothly and they were nice enough to pick us up at the cruise port.

Convenient onsite location @ Hilo Airport. Great, friendly and timely service in checking in and checking out. Enterprise Plus member gives great vehicle options too!

We rented a sedan for a week while staying on the Big Island. The process was quick and easy. The clerk that checked us in was friendly and efficient. When we returned the car for our flight home check out was just as fast. We had no issues with the car and enjoyed the freedom to travel all over the island.

When in Hilo, we always rent a truck from Enterprise. As usual, I reserved a truck online. I was terribly disappointed when we went to pick up the truck to be told that a truck was not available and we were being given a mini van. What? Not good!
Philip knew how disappointed we were and went out of his way to accommodate us. He assured us that a truck would be available by the end of the day and took my cell phone number so he could call as soon as it was ready. We didn’t have to wait long. Within a couple of hours, he called to let us know we could pick up the truck. Every step of he way, Philip sincerely thanked us for our patience. Sometimes things don’t go as planned but Enterprise turned a negative into a positive as soon as they could and that counts for something in my book.
One of the best things about Enterprise is how fast they are. They make it quick and easy, especially when you drop the vehicle back off. Between the customer service, the quality of vehicles and the efficient check in/​check out — Enterprise will continue to be my go to rental car company.

My friend and I booked a sedan prior to our trip and checked in at the designated time to pick up our rental from Hilo International Airport. The agent was very nice, thorough, and provided quick service. We were able to take a Jeep Patriot at no extra charge as there were no sedan’s available at the time. We had no issue with the vehicle and we had a speedy experience with another agent when we dropped the vehicle back off.
They also honor the military by offering a 5% discount!

The rental lot is right at the airport which makes it super convenient. You don’t have to catch a shuttle, just gotta cross the street and you’re there. The service was nice and they hooked it up with a free upgrade since it was our honey moon. So we sampled the Mustang convertible. Fast and easy experience. Rent and go.
Tip: If you’re a costo member, there are coupons/​deals for Enterprise you can get. Just check online before you book.