Big Island Motors

the only people that should go to big island motors is teenagers and young adults buying the first cheap car. hahahaa, I tell you what they have 95 honda accords for 5000 and a 05ish civic for 9k. both 4door… yea be ready to talk them down and have the vehicle checked out… ask maintenance questions if they dont know low ball em… 100 bucks wrench out the door wrench!
what cars not to buy from them used if you do so choose to go out there. Mazda, anything German, subaru matter of fact just stick to honda toyota and at the very last resort nissan… and get the lowest price even to private seller price for the vehicle!
anything else you stupid. you have been warned.

Wife and I shopping for an Outback this morning. Stood around for 5 minutes at the dealership, about four or five employees walked by, no one greeted us, no one even made eye contact. Went to Big Island Toyota next and was treated a whole lot better. A few hours later we drove away with a new car. You don’t want our money — fine.

What can I say it’s all about getting a seasoned Professional that can anticipate your needs! Steve Desmond is a great salesperson, he’s very astute, a soft sell in his approach, he listens, takes notes of your needs and is NOT a pushy type of personality.
The first time I walked on the lot I met Steve and we talked and got to know each other briefly. We stayed in touch via e-​mail and text. After much research and looking at other cars at other dealerships I came back to Big Island Motors because I liked Steve’s approach and they had the two manufactures I had honed in on — Subaru and Mazda!
My experience was flawless… Steve offers excellent customer service and made my buying process very comfortable, after all next to a home and the children’s college, buying a car is a huge investment! I will definitely come back to buy another car from Steve and will send my friends to him!

Its not even worth a small star. I work 7 days a week and couldn’t make it down. So I did a app online and told the sales man (Gary Kline) I was looking for a 4 cylinder car, cheap on gas, I drive a honda, looking for another Honda or a Mazda 6. Somehow on my half day i went down there when i finally had free time. he trys to sell me a car I never even wanted, and not what i asked. and he sent my application to the banks without even confirming with me. I told him if I could please see other option and he said no, that I either take it or leave it. I said leave it because i really wanna see my othee options and he said well then good luck and I can leave because he said he has other customer looking to make deal. (with bad attitude)(and they have like what? 300 cars on the lot) may i remind you I waited an 1 hour 30 minutes til he talked with me ! Bad customer service ! Everyone should go Honda or Ford. !! Way better customer service and they listen to you !!!

Steve Desmond was amazing to work with. No hard pressure, no hard sell. The entire staff was very courteous. Will definitely recommend this dealership to everyone. By the way, love the Elantra!

Big Island Motors is willing to work with customers that have complaints. GM Chuck is a great person to speak with if you need help at Big Island Motors.

We recently bought a hyundai elantra from them. Our salesman was Cypress and he’s great. He didn’t try to hard sell us and allowed us to use whichever mechanic we wanted (to inspect the car). He even waited with us for around 3 hours while the mechanics checked on it! We got a decent price too :) I can’t speak for the other salesman but Cypress was the least scammy of the salesman we ran into around the various dealerships in Hilo. Not that many good deals around Hilo, but this place seems more fair than others.

Worst experience ever!!! Lies and more lies they cannot be trusted… I will not go into detail but… I have and my family has bought automobiles from Toyota, Honda, Nissan, Dodge and Ford on the big island!!! We have never experienced such insincerity, poor service and deception as we did at this dealership… They are great reliable cars… go to Oahu and buy Mazda Hyundai and subaru! Selling without a conscious…$$$$ isn’t everything… how can u go to bed at night knowing u intentionally wronged someone!!!

Excellent customer service and professional, straight forward sales! My salesperson was Steve Desmond. He took excellent care of us and got us a great deal on a brand new Mazda 3. This was the best new car buying experience I’ve ever had. They have made me a customer for life. The service didn’t stop with the sale, though. Every three to six months or so, Steve calls to check in and make sure I don’t have any service needs and reminds me of oil changes, etc. I highly recommend this dealership. Will continue to do business with them! I purchased my car in Feb 2013, and nearly one year later, I’m still smiling!