Proserv Portland

We woke to a broken dishwasher and pools of water on our kitchen floor. ProServ sent Bill over the same day. Bill was professional and extremely thorough. He not only quickly fixed the dishwasher, he also walked me through what caused the problem and how to avoid it in the future. He patiently answered all my questions in detail.
I also appreciated his honesty. I am sure it would have been easy to sell me unnecessary parts or time, but he didn’t take advantage of that. We will definitely call ProServ with any future issues and would highly recommend them.

Listed as doing HVAC but they don’t offer that service in Oregon. Don’t waste your time calling them for that here.

Our washer is leaking, so I searched around Unilocal on Appliance Repair for someone in the Hillsboro area, and landed on Proserv Portland. Upon calling them, I was shocked to hear that, while their address says Hillsboro, OR and the ad banner says serving Hillsboro, the lady on the phone told me that currently they do NOT serve the Hillsboro area! What a disappointment :-(!
Benjamin

We had an issue with our washer at 10pm on Monday, by noon on Tuesday it was fixed for less than $ 75 dollars. (An issue with the pressure switch that required no parts, just service.)
I was impressed at the speed and willingness to repair the washer and not just seek a reason to buy parts or charge me more. Honest, speedy and competent service. As other reviews have mentioned, this great service came from Bill at ProServ.

My washer died at the worst possible time. Better yet right after the extended warranty expired. Called ProServ based on a friend’s recommendation and was shocked that they were at my door the SAME DAY. Best surprise of all, was the repair cost was actually less than the deductible would have been on my warranty been active. Hands down, best in town!

I’ve had a lot of experience lately with ProServ due to an oven malfunction on our 20 year-​old Dynasty range. If my first two service visits (same repairman) were the only basis for the review, I’d be giving ProServ 1 star (0 stars if that was an option) BUT… this was until a new repairman came over for our third service call — Bill Macfarland.
Bill is awesome. I mean, like, AWESOME. Not only is he friendly, punctual, professional, and listens to you… he is actually interested in fixing the issue, does additional research after the service call, and follows up. While he was here, I even picked his brain about why our freezer door locks up for over a minute after opening, and he gave some suggestions on how to fix it. Amazing!
To give a bit more background information, we have an oven where the ignitor is not located close enough to the burner, therefore gas builds up so much so that when it finally does ignite, a fireball spews out the bottom and the oven door blows open by an inch. Scary stuff. We have a home warranty through AHS, and they use ProServe as the third-​party to make local repairs. The first ProServ guy came twice and was almost condescending about the whole thing, disbelieving that there really was a serious safety hazard. After requesting a different repairman to service us, Bill arrived. What a change! He took his time looking at all the parts, explained things as he went, was open to discussing your ideas and questions, and in my case, explained the «science» behind the oven’s internal parts. The oven acted up again, but Bill cheerfully came over again immediately (within 24 hours) and followed up via email that afternoon. He even put together an action plan in case the oven keeps malfunctioning, and has already purchased a relevant part to keep in his car just in case he needs to run over right away.
Moving forward, anytime I need ProServe to come over for a repair, I am requesting Bill Macfarland!

ProServ was sent to us by Our home warrantee company. They diagnosed the problem, the guy couldn’t find the model # on our range. He said he would talk to home warrantee co and get back to us. At least 5 days went by, no call. Called AHS, they called ProServ, and it was determined the part was unavailable and we would need a new stove. There were requirements for us to fulfill to get space ready for install, which we took care of at our expense per our contract. ProServ was scheduled for the install. Upon arrival 2 young men get out of truck and ask what they were here to do. I get a little nervous, to me that’s not a good question to start. They looked at job, didn’t know anything about the install which required electric, gas, and ventilation, and asked me questions I had no idea how to answer about installation. I asked them why they didn’t know this stuff, and they said, oh we usually do HVAC work, not appliance installation. Great. They spent 5 hours at our house, and determined that despite what the contractors we had hired to ready the space had said, it was the wrong type of range and could not be installed without extensive vent work (floor and outside wall cutting involved) and countertop remodeling. While they were here they did add an outlet under the stove, so I guess they did do something. They picked up their stuff and left. I followed them out and asked them if they had turned our gas back on and they said no! So the guy comes up to do it, and I ask him about some damage to one of the stovetop caps, and he said yes, it broke when they dropped it and would tell AHS, and would replace it. I asked about the removed stove, and they had it on the truck and didn’t want to take it off, but did so grudgingly. I figured we might need it if the new one was wrong. I called the contractors who had come out and readied the space and determined if the stove would fit. They came the next day and installed the range within 2 hours, no issue, of course at our expense.
ProServ was unprofessional, unethical, and rude. They never sent us the replacement for the broken cap, and I still had to pay them the service fee for doing almost nothing.
We recently had another issue and ProServ was assigned to us. When she called and told me she was from ProServ (mind you this is a call center in Las Vegas not a place in Portland) I was like oh! I hope this goes better than the last time, and she wouldn’t even make the appt., she hung up. AHS assigned us someone else, and they were great.
I hope if you use them your experience is better than ours was.

Here are the facts–
I requested to be called by the manager, and received an email from a customer service instead. No attempt to resolve my issue was made. I think this speaks volumes about the company.
They closed my claim without finishing the repair or my knowledge.
The service call record (as in the email below) indicates they looked at my right oven (I have a double oven), but it was the left oven with the issue.
I was present when the service tech was there. He quickly diagnosed the issue (I believe he said it was a faulty ignition pan that was firing to early, and said he would need to order a new one). The truth is that this company has trouble following through with service calls. They’ve wasted enough of my time with Pro-​serve, but I suggest you never let them start wasting yours.
(email below)
Dear Mr. Waters,
Thank you for contacting us today. We apologize for the inconvenience and intend to clarify our records and the Home Warranty service procedures.
Below is a copy of our records regarding our last visit to your home:
**10/​30 BM out-​Went to home spoke w/​customer about gas smell. Found gas smell to be in right oven. BM found igniter works, it just takes about 15 to 20 seconds to ignite burner. No gas leak and oven works within specs. No deductible, no repairs needed at this time.
If there are problems with the oven at this time, the procedure is to place a work order with your home warranty; and they will assign us or another company to diagnose the unit under warranty. Regarding parts being ordered that would be up to your warranty company in this case. We suggest you contact them for coverage inquiries. Our technician communicates findings to them, and they are responsible for discussing their options with you. I apologize if this is the case and recommend contacting them to inquire about your coverage and/​or place a work order for the stove issue.
At this time, in our end, this claim is closed with American Home Shield; if you would like a technician to inspect, diagnose and orders parts for this repair without a work order from your home warranty company, you would be responsible for any repair parts & labor charges. Either way we would be glad to assist you! You may contact our office via email or phone to schedule a retail visit or contact AHS and place a work order; then, they will dispatch us or other company that will contact you for scheduling a technician visit.
Thank you,
Sincerely,
Countrywide ProServ, Inc.

Frank Lombard did an awesome job on our plumbing project. He was professional, friendly, communicative, punctual and did great work. I would recommend him highly and will certainly use ProServ on this and any future jobs.

I found Proserv on Unilocal and decided to give them a try to repair my furnace after reading the reviews on Unilocal.They came and diagnosed the main blower on my furnace went bad. They have a software on their tablet that they can create invoice with the pics of the model# and the bad blower. With this info, I went shopping the blower parts online with a great price, get it ordered and they install it and my furnace works. They gave me a $ 50 discount on this service. I am happy with the work they performed.

I can’t say enough about Proserv and Technician Bill M. Last week our dishwasher stopped working so I began looking through the Unilocal reviews. I was NOT going to call the company, who I will not name, who recently came to repair our stove. From the moment I called, I noticed the difference, starting with the gal who made my appointment. She took the time to explain everything I needed to know, especially when it came to how the diagnostic fee was charged. When Bill arrived, he was timely (even an hour early!), friendly, and thorough, taking his time to explain everything. He didn’t make it seem like he needed to rush to get to his next appointment. He also had enough integrity and consideration to explain our options with repair vs. replacement. I will without a doubt call Proserv the next time we need service!

They missed 2 appointments (2^nd only because they missed the 1^st). Both with a 5 hour window for the visit and neither one with a phone call or notice. Fool me once…

Professional and very honest. Had a knocking sound in my washing machine. They came out and diagnosed it promptly. Turner out to be just some debris instead of anything major. Will definitely use them in the future.

I needed my window A/​C unit re-​installed into my kitchen window as my windows were all replaced with new ones. I could not hoist it up by myself so needed help ASAP! It was the middle of summer and VERY hot!
I did an internet search for «Handymen in Beaverton». The next morning I got on the phone and started calling. Either I received voice mail or they were out a week just to send someone to my place to do an estimate. They didn’t even seem interested in helping me. No thanks.
One of my voice mails was responded to within the next few hours. A very friendly woman (from Proserv) said they were booked out the whole day, but would call me in the next few days with a day/​time that someone could come over. I was quite disappointed as I didn’t relish another fun, sauna-​like experience in my apartment for even another day.
About an hour later my phone rang. It was that same woman I had just spoken with from Proserv. They had just had a cancellation and she could send someone out within the hour to do an estimate. Yay!!!
Sure enough, 45 minutes later Frank showed up at my door. I explained the situation and he immediately went to work. He was extremely nice and efficient. Frank finished the whole job in about 15 minutes. I was SO happy to have my air conditioning back!
After it was done, I asked him how much I owed. He charged me a very reasonable fee and I was expecting to pay much more. I have their business card on my refrigerator as they will be the first company I call for any appliance or repair jobs I may need in the future. I can’t thank Proserv and Frank enough for coming to my rescue. Their customer service is top-​notch and I highly recommend them.

Frank and an assistant came to the house ran a test and inspected my AC system. They quickly identified the problem and presented me the solution. Unfortunately I was the last call for the day and they had run out of free which I was in desperate need of. They came back the following week filled my system with freon and repaired a leak in a pipe. They were fast and clean I’d use them again.

Called because my air conditioner was not working. Showed me the dirty filter on my 2 month old furnace which had not been cleaned when installed and was the same fan as used for the air. Did not even charge me a full service call. I have a new air and heating service!

Great service. Spencer was friendly, professional and efficient! We had Spencer help with some home appliances. He was very friendly and professional. He explained his process and finished in a very timely manner. We will be using Proserv again in the future!

Great experience! Frank and Sam were great. The four hour window given isn’t accurate– both times they showed up within the first hour! Prices are great! Will use again in the future!

Pro Serv’s technician, Frank Lombard, was very knowledgeable, courteous and helpful while diagnosing my water heater problem today. Thankfully it was a small fix and my hot water was back in less than half hour. If I run into any more household issues I’ll definitely call Frank! Thank you!

Patrick came to install my dishwasher after I had some very frustrating experiences with Home Depot’s installation service. Unlike them, things Proserv were simple and easy. The installation was quick, affordable, Patrick was very friendly, and everything works great. Would certainly use these guys again.