Sanfratello’s Pizza

The pizza here is decent, and the salads are decent, but the service stinks beyond what you could ever imagine is unacceptable. We had a large party of 20 that was booked ahead of time and there was one waitress for both large parties at the same time, and the entire bar and that was it. We had to ask for Forks, we had to ask for plates, we had to ask for napkins and we repeatedly had to ask for refills on the pop.
The service was horrific. Apparently they are too cheap to hire an additional server or two for the whole restaurant and the poor waitress had to run around like a chicken with her head cut off. She said she was used to it because that’s how it always is. There are plenty of places you can go for decent pizza, but when you are celebrating somebody’s 50^th birthday, it would be nice to have some service with the pizza.
We loved the San Fran tello’s in Homewood when we used to live in the area, unfortunately this place is nothing like the original. I would avoid this and go somewhere else.
The only reason I gave it two Stars was the pizza was good. The service would get 0 Stars

This place used to be one of my favorites… now not so much.
It is just okay now. Nothing to brag about and nothing to miss if you don’t go there. The last time we were here the pizza was a little soft and doughy when we got to the center pieces. For the prices they charge it would be nice if they had more consistency in their product.

The place was great when it was on 45^th in Highland. Since the move to 41, awful. Too loud, poor service, tried it a few times and was never happy. Far too pricey, no value for the price. Pizza seemed to be of poorer quality since the move. Used to be my go-​to place, but no longer. I thought I would try it again tonight. Ordered a large two topping pizza delivered. Cost was $ 27! WHAT??? Ordered a three topping pizza from Dantes delivered for $ 18. Cancelled the San Fratellos ASAP! Never back here again. Cannot recommend this for dine in or carry out. Would give less than one star if I could.

Great pizza! There is lots of competition in the area but this is one of the best I have had. The server was attentive and the pizza came out quickly. We tried the thin crust. The sauce was not sweet or heavily spiced but good. We will definitely go back! The only down fall about this place is the lack of parking.

Great thin crust and delivery is fast and hot. I recommend ordering online and leaving the light on…

The pizza here is WAY better than the Dyer location. I encourage you to give this place a try if you don’t like them. The pizza with the exception of the crust is made differently and tastes awesome. The appetizers we had were pretty good as well. The atmosphere is a little off. If you remember the old bar that used to be here, it’s pretty much the same setup. A big rectangular bar in the middle of an open room with booths lining the outer walls. Some tables in the center and the lighting is like when you turn up the lights when a bar is closing. Not really a restaurant feel.

My family always loved the Sanfrantellos in Glenwood, but since it’s been closed for a couple years we decided to try the Highland one. It’s more of a bar atmosphere, which is fine. I read in the reviews a lot of complaints about service, but when we were there service was good. We had a pretty attentive waiter.
The bad part… The pizza. Pizza was ok, but just didn’t compare to what I remember at the Glenwood location. Canned mushrooms… No good. Fresh mushrooms make a huge difference on a pizza. Overall, ok. I probably wouldn’t go back though.

The service was great and the pizza was great! We had a party of 18 people and our food came out super fast and the servers were refilling our drinks and bringing us more plates and pitchers of beer so quickly. I was surprised that this place was only listed 2 stars. Definitely deserves more stars!

I’ve been eating here for many years, and the pizza is still the best tasting pizza in Northwest Indiana. The new location isn’t as nice as it was on 45^th, but the food has remained the same.

The pizza is always good. Haven’t had bad service. I normally go for there Thursday «All you can eat Pizza and Ribs» and leave satisfied.

The place was dark and very cold inside, most of the patrons were eating while wearing their winter coats… the cheese sticks were undercooked and cold and the pizza was tasteless. Not what I expected, seeing thet their Glenwood location is decent… Very disappointed !

The food was good. All the staff was very pleasant and efficient. One comment though… I wish the owners would re-​do the bathrooms. They are kinda gross. This place used to be a bar/​restaurant with nightlife that I used to go to years ago and it looks like they haven’t done a thing to the bathrooms since then.

We have ordered from them several times. They have the pizza ready for you. The food is good :-)

Terrible experience, the short handed staff was running in circles. No water for the table, the first 3 beers we ordered they were out of. Then got a pitcher of foam instead, and never offered a cold glass. Ordered two pizzas and they came out 20 minutes apart so half the table ate and then the other half. I doubt i wi go back anytime soon. People that came in after we did had their food before we did. Also the salad had no green just white part of the lettuce this was just bad all around. Hope the owner takes care if this or they will be closed here too.

We as well were here for the ribs special Thursday and all of our food and sandwiches were delicious. Our server was attentive and friendly! We HIGHLY recommend this place! Pizza rocks too!

Not. Going. Back.
1. If you like the rest of the world Google this place you will get the old location. According to the waitress they have done all that they could to fix the technical issue but it is all Google’s fault, here is a few simple suggestions:
a. On your website home page — place a banner with the new location address — so that it doesn’t take 5 different clicks to get to the unique Sanfrantello’s Highland location webpage which has the correct location.
b. Physically place a huge banner on the old location with the correct address so when people arrive at the wrong place they know where to go — cause guess what they will do? Google it. :(FAIL.
2. I had a Groupon, they had a special, Groupon was not good on the special. Fine screw the Groupon, give me the special… waitress: hold on… returns: we are out of the special. It is 7:15 p.m. on Thursday night. You are out of the special? :(FAIL
3. You are an Italian style restaurant with a limited menu — this should translate to — we don’t do alot but what we do is freaking awesome! And if Sanfrantello’s actually said that they would be liars. Best part of the whole thing? The wings. 7 people in my party, each ordered a sandwich or pasta and the best part were the wings. FAIL.
4. Lastly the service was so mediocre and slow — when our order arrived, 3 plates came to the table, after that each additional plate was brought one by one by the bus boy. The server was constantly M.I.A. and supposedly she was also the manager. I flagged down the bus boy to ask for my check — had it not been for my eldery mother’s presence; please believe you me I would have pulled the magic trick that makes all crappy servers come running — stand up all dramtically putting my coat on and start walking toward the door. FAIL.
Did I say I was not going back? NOT. GOING. BACK.

I wish I could rate lower.
I ordered a half cheese, half pepperoni family size. The girl on the phone was nice but I could tell she was either new or inexperienced or maybe just didn’t like working there, I don’t know… just considering all possibilities. I digress. She took my order for delivery and she repeated back my order. Then I paid over the phone with my debit. Protocol.
When the pizza came, the driver wasn’t told that I prepaid, so he stood inside calling them to confirm. It took about 15 minutes before they confirmed that I paid, all while I stood there and showed him the confirmation from my bank on my phone that I paid.
So after that was taken care of and the driver left (he was polite, by the way), my pizza was wrong – it was ALL pepperoni. My wife called them back to let them know that we received the wrong order and they refused to take accountability for their mistake. The girl who spoke to my wife was rude and confrontational saying that they cannot send the driver back out and they cannot refund us our money. After my wife (who is not a force to be reckoned with) explained to them that this was their error, not ours, the girl agreed to give us $ 1 back. Yes, $ 1. After we all finished laughing, she apparently got approval from her manager to issue us $ 11 back, which was half the price of the pizza, since it was only half that was messed up.
As far as the quality of their product: the pizza was burnt and greasy. It was very salty, too. Maybe they use cheap-​o, corner-​cutting products to make their pizzas without breaking their budget but I personally won’t be ordering from there again.
If you want pizza from there, order at your own risk. Don’t expect much excitement from the taste of the pizza and prepare for the worst because they seemed unorganized.

Very disappointed in service and attitude with employee I made a phone call on 12÷23÷12 to see if they would be open Xmas eve they said carry out only 11 – 7 last order by 6 I tried calling starting at 5 no answer
Drove there got there at 5:45 to place my order the old lady asked me my name for pick up told her I need to order said not taking orders that’s why they didn’t answer the phone told her I spoke with a girl yesterday and she told me that orders were til 6 the old lady told me well things changed she’s right things changed
I went and ordered from Aurelio’s pizza from Griffith they too were only open til 7
But took my order very pleasantly
And by having a bad experience at Sanfratellos I just found a better pizza
At Aurelio’s

We ordered a pizza for pick-​up and were told it would be ready for pick-​up in about 20 minutes. Plus, the price she quoted me was the carry out price NOT the delivery price. My husband and I arrived at Sanfrantello’s about 25 minutes later and were told they didn’t have our order. After they searched around for a couple of minutes they discovered that they actually sent our order out for delivery.
I immediately tried calling my kids at home but they weren’t answering. We got into the car to try to meet the delivery person at our home. A few minutes later my kids called saying there was someone at the door pounding and yelling at them that they better open the door because they ordered a pizza. I told them to not open the door but instead say that we’ll be home in about 5 minutes. We arrived home to find the delivery person just turning off of our block. What a mess.
Does Sanfrantello’s not have a way to contact their delivery people while in route? If he would have hung there for a couple more minutes we would have been able to get the pizza from him.
I ended up calling Sanfrantello’s to let them know we were STILL not in possession of our Large Cheese and to just cancel the order. I really didn’t want to wait until the delivery person made it all the way back to the store and then all the way back to me. Plus, I wasn’t real thrilled with the delivery person’s threats to my kids (who are, of course, instructed to NEVER open the door for someone they don’t know!)
Lesson learned! Order from Arrenellos!

Been to the previous location before they moved to Indpls Blvd and had outstanding service. Recently attended a wedding rehearsal dinner at their new location and had poor customer service. The private «party» room was extremely cramped, I would rate the food but opted out not to eat after the extreme wait to replenish appetizers and pizza. Asked for ice water and after waiting over a half hour for the water it was brought to our table and tasted like watered down sprite. After being there over 2.5 hours I left disappointed and hungry. Was very surprised at the customer service as I said previous visits were outstanding. Would definitely not recommend for a large «party» setting at this location.