Pearle Vision

The dr at this location wrote my husband a prescription for glasses that do not work for him. He returned and explained his problem to her and she agreed glasses would not work for him but her solution was for him to buy a new pair of glasses. They don’t stand by their product. We will never use them again. Now my husband is stuck with glasses that don’t work. Extremely disappointed

Scheduled appointment here only because it was covered for my son’s insurance and they had a lot of appointments available. I prefer going to Contact Lens Center in Carrolton, but insurance won’t pay for this provider. We had a short wait, and I asked where their restroom was. The receptionist said, «We don’t have a public restroom, but you can walk down to McAlister’s Deli. They have a restroom you can use.» I thought, «I’m a customer, not a public of Pearl Vision… and a public, not a customer of McAlister’s». I didn’t say anything because she was just an employee and probably didn’t make the rule. After the eye exam, I was told that in addition to the $ 75 billed to my insurance, I owed $ 84.60 for a contact fitting. When I paid with $ 100 cash, the receptionist shorted my change by $ 10.10 and said I only gave her $ 90. I told her I only had $ 20s, so that was impossible. She looked in her cash bag and said, Oh you’re right it was $ 100 in 20’s. Then I asked for my receipt and she said her printer wasn’t working. I told her they needed to provide something since I gave them cash. The doctor was able to print a receipt. After this I chose not to fill the prescriptions at their store, and will never return. I would prefer paying out of pocket than getting scammed by Pearl Vision.

Very friendly doc! She was very thorough and complete when examining my eyes. Explained all my questions well.
Loved their collection of frames. Optical staff is friendly and very patient. They have good in store specials too. I highly recommend this place to those whole needs an eye exam and is looking for a pair of glasses.