West John Auto

I took the van last Monday at West John Auto Service and they did a good job fixing my van. Hugo was very nice and honest. He is very knowledgeable and took his time to explain to me what was wrong with the van and showed me all the parts they bought. I would recommend it to everybody because the quote was reasonable and the mechanics are really good.

We took our cars to West John Auto for service in Hicksville. Hugo, the store manager, was very knowledgeable and honest to price out the services. We found their quote was very competitive and they gave you options to use OEM or compatible parts and also showed you the old parts that they replaced. They are professional and really take care my cars. I would not hesitate to recommend West John Auto to my friends for good quality car repairs at competitive price.

Great place for car repair. I have been a long time customer of this place and they offer good advice and what pricing options to choose. They range from cheap to expensive. Of course the expensive ones are higher performance solution which is understandable the cost difference…
You can bring your own parts and changes. They will only charge you for the labor. For instance, I bring my own synthetic oil and they only charge me for a flat rate labor.
They are open on Saturdays half-​days which is good if you are working M-​F. However, this place can get pretty hectic…

I first bought my Nissan Murano to West John Auto in December 2014 through a recommendation from a friend. My car had major problems. The service I received was absolutely phenomenal. They are courteous. The staff fully explains the work being done on your vehicle. When my car was finished I received follow up call to make sure everything was operating right. You don’t see that type of care and concern from repair shops these days. It is nice to know that there are good repair shops that are still around that actually care about the customer. I highly recommend West John Auto to anyone who is looking for great quality work and outstanding customer service.

Our whole family are long time customers of West John Auto. The owner John, Hugo at the office, and the technicians really care and try to take care of their customers. John has always tried to work with us to find the most cost effective options to fix the problems. They are a busy shop but always deliver the car when they promise, and won’t lie and tell you it will be ready at a certain time and it’s not, so it may take longer, but the car will actually be ready when they say it will be ready.
Some of the other reviewers also have to understand they give you options. If you decide to go with the cheaper options such as getting non-​genuine parts and more band-​aid fixes — which I did a lot of when took my car to them when I was in high school and college (and I really appreciated the option) — don’t expect them to last as long as if you fixed them permanently and used genuine manufacturer parts. It is not really a fault of their workmanship in those cases.

West John Auto is family owned and has been at that location for around 20+ years .
Its a old school no BS shop they do honest work at a honest price. I have been going there since they opened.

I am a long time customer of West John Auto for the past 4 years. I went last week because my bumper needs fixing from a fender bender accident and my brake power booster wasn’t working. They took great care for routine maintenance and for the body work. They fixed a nail in my tire free of charge!
As other have said, customer service is terrific. They will call you if they find any abnormalities with your car. I am never pressure to fix the problem or buy the most expensive part. I am puzzled why there are so many complaints. If you have a problem, call them immediately. The few times I did, they took test drives with me. If there is a problem, they will fix it.
Case in point, I was puzzled why my tire pressure was low than usual. The owner explained that in summer, they will lower it intentionally preventing tire explosion. Under 90’s sun and driving in the high way, tire pressure can go as high as 40 or 50psi. For any other season, they set it manufacture recommendation.
Price wise, I think they are competitive to other auto shops. You get great customer support plus knowing that they will fix it to your satisfaction. Why go anyway else?

Costs:
A mount and balance costs 15 dollars here. 5 additional dollars if you want them to unmount your old tires for a total of 20 dollars per wheel.
Their alignment costs vary depending on your car, in which they say they typically only adjust toe and not camber unless paid for separately.
Quality of work:
I am not a fan of their wheel balancing machine, as my car shakes a bit at highway speeds, and it certainly did not with my old tires. (this may be due to a defective tire, but i am currently in the waiting room of another shop having my wheels re-​balanced, so we’ll see…) I brought my wheels back and had them re-​balanced, but they still shook, and they suggested my brakes may need replacing.
Their attention to detail could certainly be better — while doing the alignment, the boots on my tie rod ends were not loosened, and upon inspecdtion after the alignment, i found the boots to be all twisted up and at greater risk of tearing after a bit of driving.
Overall:
This is another shop that is open to provide basic service for on the high side of average rates. They are more flexible at getting your car in on short notice than any large chain shop would be. Ultimately, they are fine… but I probably won’t be going back as I prefer not to have shops work on my car anyway unless absolutely necessary.
The shop owner and manager are very friendly and are understanding of your problems and concerns. I give them 3 stars, as i do not feel as though they are crooks and are out to take all of your money, but the «meh, i’ve experienced better» that is associated with a two star rating is probably more appropriate and what I think every time im in a shop anyway.

This shop appeared great when I brought my first car in for a brake checkup. Everything went smooth and my car was dropped off quickly. One good this about this shop is how close it is to my home so I can walk back when I drop off my car.
Once I came to pick the car up, that’s when the trouble started. I came back to find that my work was not done and the front end of my car was totally disassembled. The worker then told me not only did my brakes need replacement but also various other parts.
At that point I accepted work on the other parts because the mechanic told me those parts were responsible for the safety of the car. After I received my car, I called up my friend who was a seasoned auto technician and he told me that I got ripped off.
Even if they look appealing, don’t go to this shop.

While the issues described were accurate further research indicated that the two engine situations were unrelated. That said the entire engine should have been replaced in the first place and it would have saved a significant amount of money. This mechanic did offer the best solution and free repairs. The situation has been resolved.

I am not sure about prices, but I think compared to other places W John Auto is in the norm. I’d rather write about the customer service. They are the nicest auto people that I’ve dealt with. They don’t push me to do other repairs/​add new features like other body shops. Everyone in my family comes here because they are reliable.