Platinum Volkswagen

What everyone is saying is true. Their philosophy is don’t repair anything even if it’s easy. Just order the parts new and charge up the wazoo for it, Plus 125/​hr for service… This place is such a ripoff… The lady Dee straight up lied to me, saying I had to pay 800 to fix my cruise control or my car wouldn’t pass inspection. I take it to my other guy and it passes no problem. I’ve gone here 4 – 5 times, will never go again. Just too much money and bullshit

I have leased three Jettas from Platinum VW now & after this lease is up will undoubtedly lease my fourth. The service at the dealership as well as the service department is stellar, and they truly care about their customers. I would recommend this dealership to anyone & everyone! I have always been treated with the utmost respect from the service advisors, the salesman, & the mangers. If you’re thinking about getting a new car then go & test drive any VW & fall in love with the superior craftsmanship as much I did! Tell Josh that I sent you! 5 stars hands down!

AVOID AT ALL COSTS. Dee, the service manager, was extremely rude on the phone and began fighting with us when we tried to explain to her what was wrong with our car. Tried blaming me and said that the issue was my fault.

I wish I could’ve given zero stars because they deserve nothing and take everything. Horrible dealership, they upcharge for everything… Gave me an estimate to have some things repaired, and included in my quote bolts and to top off brake fluid! They charge $ 170 just to have a diagnostic and run it through the computer to see what needs to be fixed/​replaced. Dee in service helped me (she has a real heavy smokers voice), and when I questioned about my warrantee she replied, «I can’t help you, you didn’t buy the car from me» (I drive a 2013, got it brand new and its leased through Volkswagen… The nerve)! Will never go there again for service, they are money hungry, scam artists beyond belief.

Stay away from this dealer. You will waste your time. We spent hours with a salesman who was wonderful-​about to sign the dotted line-​the manager says «oh we just sold that car to someone else”-are you kidding me? As we SAT there this happened? We felt bad that the salesman was losing out so we agreed to look at two more cars. We were told to wait two days for them to come in. Just checked with them –oh sorry-​they sold those cars too to someone else. We should have placed a hold-​no one INFORMED us to place a hold. Don’t waste your time here!

I am being extremely generous by giving this place one star. JOSH The manager at this location is extremely rude and aggressive. Started yelling and cursing at me in the showroom. I was actually about to sign a contract with the salesman until the manager came over. then he proceeded to follow me out the door as I was walking out and continue to scream profanities would never recommend this location

Im not a mechanic, and its unfair to have a technical discussion with a customer in regards to «how things work» when the customer cant respond appropriately with the correct information.
The information I put below is straight from a qualified mechanic who took pictures of the incorrectly installed parts.
A correctly installed Drivshaft will not make a car vibrate when the car is returned.
«12÷2÷2014 In response to your Unilocal posting we wish you would speak the truth.
Response to issue 1. one prop shaft. Your prop shaft was replaced over a year and a half
was installed by a Volkswagen master technician with 30+ years experience. There is no way that a pop shaft can be incorrectly installed.»
Again, im not a mechanic, repeating what I was told, wright or wrong. I cant argue.
Response to issue 2. The driveshaft bolts directly to the back of the transmission yoke. That transmission yoke is never removed. it’s a simple bolt in bolt out driveshaft. No transmission seal or fluid disturbance of any kind is necessary when replacing the prop shaft.
I was actually brought into the shop by the Service Manager and saw my transmission on the floor during my repair. to quote «that’s you’re transmission»
«Response to issue number 3. We never removed your transmission nor did we ever do any work on your heads or head gasket. However a gas station did your head gasket.
The bottom line is there was transmission removed or touched when replacing a driveshaft it simply on bolts from the back of the transmission yoke to the differential and to center bearing bolts in between.»
You have had the car in your care since 60k, with 2 warranty programs PURCHASED THROUGH YOU! first one cost me 4k, and the second cost me $ 2800 — If i didn’t want my car properly taken care of i wouldn’t have bought the warranty!!! TWICE! FROM YOU!!!
Also, the brake pads were aftermarket, but the car was never brought in for any issues with them, your argument is invalid.
There are NO other aftermarket parts on the car, its stock.
«The bottom line is:
Each and every time you come to our service facility you try to blame us for a past repair in an attempt to get a current problem fixed as in your statement of head gaskets to a driveshaft repair.
Any experienced mechanic reading this would agree that a Touareg driveshaft has nothing to do with leaky heads or head gaskets over a year and a half after having a driveshaft replaced.
You have a car with over 120,000 miles and you need to take responsibility to have your car properly repaired not supplying us with aftermarket brake pads and other inferior quality parts in an attempt to save a few bucks and then try to blame us for something we did not even do.»
Tire patches and inspections don’t really count pal.
1 of those 3 is the one that repaired all the nonsense with my car, the other 2 were for inspections only. Platinum is the only dealer that did major work.
«We ran a Carfax on your car and noticed that you have taken your car to three other non-​Volkswagen repair shops. They are probably your problem.»
I have never asked for anything for free, only to have the paid repairs done properly. You are a liar, and everyone should know it.
«You were ask to leave from our dealership for a reason. The reason is you always try to blame us for something not related to a prior repair in an attempt to get us to repair your car for free. We are not going to tolerate your games any further.»
I went in to do over $ 800 worth of repairs, where does Free = $ 800
The problem is you are the «trouble maker», but not for me anymore.
You are a disgrace of a business person, and further a person in general. Yelling profanities directly at someone as they walk away from the situation is a horrible thing to do, especially when I did not directly insult you at all. If you had spoken to me like an adult we could have agreed to move forward amicably, which was my intentions.

No stars. They have no respect for a woman shopping alone for a vehicle. As it turns out, there is nothing in their product line that will ultimately meet my expectations, however, it is never appropriate for a salesperson to be condescending. It’s an epic failure when you don’t treat every potential customer equally. You must LISTEN and ask the right questions, but most importantly let the prospect SPEAK. This ahole talked over me, brought me a scribbled lease offer and never told me the price of the car. When I asked he told me MSRP. Needless to say, he was a moron and I wasted my time. BTW, I had the ability to pay cash for any vehicle I wanted.

This review is about the SERVICE department, Ive been going to them for 2 years now and every time i went i had a fantastic experience except for this one! First off when dropping the car off it seemed like everyone of them in there had a bad day even the manager John. I brought it in the other day and the receptionist up scheduled me for an appointment at 11am little did i know that i would leave my car there all day for them to call me at 4:30pm and tell me to pick up the car it hasn’t been looked out considering i brought it in so late. The woman Dee never even apologized to me on the phone she said you can bring it in one day next week, do they not realize that people have jobs and can’t just go without their cars for days?! i had off all day if the receptionist told me not to bring it in that late i wouldn’t of! don’t make appointments after a certain time if you can’t «look at the car» finally when picking up the car i asked to speak to the manager John and explained to him the terrible experience i had and he said i could drop the car off the next morning and they would drive me to work, which i did because i needed my AC fix asap. I was so disappointed on how they treat customers that when going to my job i try my hardest never to make a customer have the day i did when dealing with this company. Hopefully if i ever decide to go back they have better attitudes.

No stars. The worst sales department I have ever encountered. They are certainly not in the business to sell cars since no one will return a call and management is equally ambivalent. I work hard to make money, I don’t want to work hard to spend it.

Yesterday I went to lease my 2^nd car from platinum. Al Hooked me up on a great deal on CC. Josh the GM agreed to accommodate all the requests– including locating the car i want at no additional costs.
I would definitely recommend them for all your vehicle needs.

Went for a routine 10K oil change/​inspection. Was all good until i got home and noticed a MASSIVE scratch in my tint (i did not get tints through vw, as they were WAY too expensive. They woudlnt budge on price for tints, but thats besides the point) I received many emails about the service. Unfortunately, i had ONE follow up call about the scratched tint, and i was told by John that «he would look at the tapes.» Have not heard back, and frankly, i am not driving out of my way, again, to Hicksville.
I know 100% the massive scratch was not there prior to getting my car serviced. Its unfortunate, and based on all of these negative reviews, it goes to show that they are not the best dealership/​service station. I am not headed back to Hicksville, as this was not my fault!

I leased a 2010 Jetta from them 3 years ago and have serviced the car with their service department. My girlfriend is on her second Tiguan, both were from this place as well. The salesman David Quintero no longer works there so no point reviewing him. I am very happy with their service department. Dealt with all 3 advisers and the manager, they were all very friendly. The wait was pretty reasonable as well. I needed warranty repair Multiple times on different things (Volkswagen’s qc really suucks!) and they were always helpful and never tried to give me the «cannot duplicate the issue» bs. Kudos to their mechanics too, I never had to go back for the same problem. Will definitely go back to Platinum if I’m to purchase another Volkswagen.
–1 star for refusing to provide me with a shuttle ride upon lease return (I live 3 miles away)

I purchased my VW Tiguan at this dealership and had satisfactory service for three years scheduled maintainence. This was all well and fine until my battery suddenly died (three years later) and I had to purchase a new one from them. I was totally pressured into making a rushed decision to overpay for a battery and installation, because of the pushy and very rude attitude of one of their service reps Joanne, who basically lacked the tact or professionalism to act otherwise. So I left very dissatisfied and overpaying for terrible customer service and vowed never to go back. I took an online customer satisfaction survey and got a phone call from their manager to follow up but who seemed unmoved by the lack of professionalism or the fact that a paying customer was dissatisfied with the experience.
You would think I learned my lesson from this terrible experience but when I started to hear my engine make an irregular sound and my sunroof button malfunction, I decided maybe the best place to take it was back to the dealership service center. Wrong again.
They claimed the sunroof motor was «tired» and quoted $ 700 + to replace it (I barely ever use my sunroof). I let my fiancé communicate with them and he declined to let them replace the «tired motor» and was asked whether they should just «lock the sunroof» to which he replied yes, not being made aware that they were going to charge for it — an incredulous $ 172.00!
When I showed up to pick up my car, expecting to only pay $ 286 for them changing the front brakes on my vehicle (which is what the SAME Joanne lady quoted), I actually ended up paying $ 550.00! When I asked the service rep Joanne about it, she brushed it off saying she went over the details with my fiancé over the phone yet she somehow managed to forget to make mention of the actual total cost. Very sleazy and underhanded. I decided to hell with it because the manager was no help the last time either, swiped my card and left feeling totally violated.
This place is a total rip off, huge waste of money and the customer service is pathetic. I have to agree with the other reviews. Don’t waste your time or money to go to this place! Sadly it took me two horrid experiences but I learned my lesson and I intend on sharing it with everyone so they can avoid being totally exploited.

Been a customer since 2006 and have leased three cars from Platinum — a 2006 Passat, a 2010 Passat, and a 2013 Touareg.
Also, each of the cars has been serviced at their Nelson Ave. location.
In seven years, I’ve never had a single problem or issue with Platinum. The leasing of the cars has always been quick and easy. The service appointments have also been good. Maybe I’ve been lucky — I don’t know — but I have nothing but good things to say about the folks there and their work.

I’m glad I bought my VW at Platinum. Friendly knowledgeable staff. When I bring my vehicle in for service, they get me in and out in a timely fashion. I’ll definitely be buying my next VW from Platinum.

I went to Platinum Volkswagen with the intentions of getting a 2013 Jetta. Like most of the reviews on here, we agreed on a quote which they DID NOT honor. The price completely changed because the man who made the quote «misunderstood» what we wanted… even though it was written completely clear on the paperwork which i had a copy of. Finally after arguing back and forth I agreed on a higher price and put a $ 300 down payment to pick up my car a few days later. I had intentions of picking up my car at 8pm on a tuesday and at 5pm I got a call from Doreen (the saleswoman) asking if i ever got in touch with my insurance because she hadnt heard anything from them. I spoke to my insurance at 11am that day and they faxed over my information. WHAT SALESPERSON WAITS TIL 5 PM WHEN INSURANCE COMPANYS CLOSE TO SAY THAT? luckily ran right over to my insurance company just in time and got paperwork prooving that they faxed it over to volkswagen… so either she was lying or had no intentions of selling me the car.

There’s always an issue here at Platinum VW. This time around, my car went in for 30K mile service and an issue with the windshield washers. At first I was told it was a blown fuse so for 26 dollars (2 dollars for the fuse, 24 dollars for service) they fixed that issue. Well, two days later, the fuse blew again while I was traveling for work. I bring the car back in and was then told it was the motor for the wipers. They fixed it free of charge. I asked for my money back for the 26 dollars that I spent and that’s when the headache began. For over a week I played phone tag with the staff at Platinum for a measly 26. At one point the service manager, John, said that the fuse that was blown was technically my fault b/​c they found regular water in the water well for the wipers. I just about had it with them. They are always pointing the blame and skirting the issues. I haven’t opened the hood of my car since I took it in last time. I’m so glad to be done with Platinum VW. I am so disappointed with all of my experiences there. From purchasing the car to EVERY service they’ve performed. So finally, after I refused a store credit, they refunded my credit card. Good riddance.

Bought a Passat in 2009 from the dealer, Dave was then a salesman and quite active on the internet. Move forward 4 years till today. The last 5 months I have been getting an orange card saying there is a recall issue that has to be addressed free of charge. I call the service department and they tell me its the ignition coil. I schedule an appointment for today, January 4^th, 2013. Well when I arrived at 730 this morning they tell me that it must have been a mistake, there are no open notices. I agree to have the 40k service done since I was there anyway. I had previously bought a new battery as I was having some issues with the starter but thought that it was the issue with the recall so I had them look at it. She said that they could replace the battery for me for $ 115, their hourly rate. I told them not to as I could change that battery myself. Well they still charged me the $ 115 as they said the mechanic had to make sure the it was the battery… I will never ever think about giving my hard earned money to this company again. I truly believe that the orange recall letters were specifically sent to lure me for different work…

I just bought a used 09 jetta from here and had a great experience. The sales manager Frank was great. He was funny, honest and gave us a really good price. I am pleased with our purchase. Love the car!