Staybridge Suites Herndon-Dulles

Visited this hotel the weekend of ¹¹⁄₁₅ — the accommodations are great but what it boils down to is customer service. We had a late check out but somehow My husband accidentally left his expensive work boots there. Thinking we could immediately call and catch the housekeepers and ask them to put it out, instead they IMMEDIATELY said «there are no boots» — REALLY?
it’s only been a few hours and they’re already gone? Clearly one of the housekeepers has it and instead of the manager empathizing, he immediately takes the side of the housekeeper and basically called me a liar. (Wow)
Great location but the housekeepers are THIEVES!
DO NOT LEAVE YOUR STUFF. (Period) — they will act like they KNOW NOTHING!!!
You could at least be more professional. Now because of the cost of those work boots, we have to file a police report… When all they had to do was get with the housekeeper who got the boots from the room… smh — Now the Corporate Office has to learn about the location being so rude in their customer service efforts…
STAY AWAY FROM THIS PLACE!

Rude employee from the moment of check-​in. Terrible internet for working professionals. Gnats in the rooms. Billing issues. Asked to be moved to another room and had to call IHG Guest Relations to get a resolution for the horrible treatment. Finally comp’d one night stay and after speaking with the Operations Supervisor he was the saving grace for me not to report this location to the Corporate Office. I’ve stayed at Staybridge Suites before and have been a long term IHG member. However, I never encountered such terrible customer service and defensive behavior from a hospitality driven business. Jimmy was the only employee who even offered an apology and he did attempt to resolve the situation. We’ll never go back.

For the location, the Staybridge Suites is a good value for the money. The one a few miles away in Chantilly costs about $ 30 more per night. Yes, the Chantilly one is a newer location, but this one in Herndon is still pretty good.
One potential minus: it is built in the style of the older Residence Inn properties with outbuildings, so you may face a decent walk to the lobby for breakfast. But that is only a minor issue.
The rooms are fully equipped with a kitchen, living room, and bedroom. As usual for the extended stay hotels, weeknights find a meal at dinner time in the lobby. The night I was there, we had picnic food like hot dogs and hamburgers, but they were fine. I didn’t expect to skip going our for a full meal. Of course, some of the families staying here — probably relocating to NOVA — could satisfy the kids with the meals.
Location here is good, being right off the 267 expressway /​toll road and route 28 for good access to area businesses. And of course you are close to Dulles Airport. Lastly, there are plenty of restaurants and stores nearby.
One interesting feature is that the hotel is in the midst of what seems to be a million townhouses, so there is a lot of foot traffic from the residents. That’s all right: it gives you the sense of being in a real neighborhood.

Complete and total awesomeness!!!
This is undoubtedly the best IHG property I have ever stayed on, bar none. The lobby has stairs to the suites as soon as you walk in, front desk to the left, chairs to the center in the front and dining in the back, gym to the right, and the breakfast bar and FREE (yes, FREE) beer taps on the right, along with the countertops for free wine and the free dinners. Free dinner is from 5:30 to 7:30pm Tuesday through Thursday.
The property itself is huge! Has to be close to 200 units altogether. I stayed in a suite for my business trip, and it is just like living in an apartment. king sized bed, spacious bedroom with HDTV, full bathroom with large sink in the center, bathroom to the right, and a nice sized walk in closet to the left of the sink.
The living area is quite large in itself with another HDTV, sectional sofa bed, and a computer desk against the center wall. The kitchen is a full kitchen, with refrigerator/​freezer, dishwasher, stove, microwave, oven top, and nice sized counters, with cooking utensils, coffee maker complete with everything, as well as silverware.
Highly urged and recommended to anyone staying in the Herndon area.

I stayed here to attend a conference at a nearby hotel. I must say that all of the staff was very friendly. I don’t think that I would stay here again, however. The room was not completely clean– especially the kitchenette. There was a half full pitcher of someone else’s frozen water in the fridge and some food stuck to the cabinetry. Yuck. The first night I was there the next door room’s smoke detector was going off about every hour through the night until 4 am because of a low battery. So I went to the first day of my conference quite sleep deprived. I had requested a shuttle for the following morning when I checked in but apparently the message was never passed on. So the clerk at the desk gave me a ride. It was fine, I made the conference in time but it was disconcerting that my reservation for the shuttle wasn’t noted anywhere. The breakfast was also not of good quality but I didn’t expect anything better so I can’t complain. I needed a ride from the other hotel after the conference ended and called midday, as instructed. The shuttle never came because they picked up someone else instead thinking it was me. So I waited for an hour after the conference for a ride. The complementary dinner that night was okay because it was there but the quality of the food was low — again, as expected.
To their credit, they did remember my shuttle ride the second morning.
My stay was ok. Not horrible, but certainly not impressive. I probably wouldn’t stay there again.

2 bed room 2 bath room with a small kitchen. Can’t beat the deal. Our room had a strange odor. Free real breakfast and friendly staff. Overall a great experience.

We stayed at this Staybridge Suites 6 times. the hotel is close to Washington, DC.
Good clean rooms, good strong wi-​fi, complementary breakfast is good.
They have a outdoor swimming pool and a small ²⁴⁄₇ laundromat for guest.
Would recommend anyone to stay here.

I needed to spend the night in a hotel near Dulles last night so I could catch an early flight this morning and Staybridge ended up being the cheapest one available. For a two bedroom, two bathroom suite! I couldn’t believe it.
Since it was so affordable, I was expecting the place to be a dump but it was SO NICE. The outside is spacious and nice, the staff is polite and helpful, and my room was lovely. The bedrooms were pretty spacious, there was a «living room» area with a couch and TV (one of THREE in the suite), and there was basically a full kitchen! A microwave! A full-​sized fridge! A dishwasher! A garbage disposal!!!
The bed in the room I slept in was so soft and cozy, I was so bummed I had to get up at 5am. In fact, I was bummed I was only staying one night. I could have easily stayed there for a week. Sure, it’s near nothing but office buildings and shopping centers, but if you need to stay near Dulles for any reason, stay here. It’s really nice.

I just don’t understand why hotels buy all new extra firm beds for all the rooms. If I wanted to sleep on a surface that firm, I could sleep on the floor. I would have stayed here again if not for the extra firm bed.
Positive: kitchen with full size appliance (but no oven). Room to move about. Pretty clean. Good coffee. Free beer Tuesday — Thursday, Free breakfast is not bad. Maintenance & housekeeping staff are prompt and friendly. Lots of food places with-​in 3.5 miles.
Negative: extra firm beds, weak water pressure, no elevator, No social night on Mondays. Suite door would not close shut, just bump it and it opened (Check your door). Maintenance fixed it promptly.

Stayed here with a friend on his business trip. The hotel was clean and very quit. The comp breakfast was worth getting up for.

Home away from home.
I stayed here for a week while waiting on my townhouse to close.
This is a great place for an extended stay.
Comfortable and quiet accomodations. They have free internet, big fridge, microwave and a dishwasher.
Lots of closet space, bathroom is somewhat small and not enough electrical outlets at the desk. No space to plug in a laptop or phone charger.
They have the ususal free breakfast but also serve a light dinner on Tues, Wed & Thur evening.
Great location with easy access to route 28 and Dulles Toll Road.

We have used this hotel a number of times, and recommended it to many friends visiting the area. We will never again stay here. My partner and I choose to not be married nor me to take his name — personal choice that comes into play here. I make all our travel arrangements and have all the loyalty accounts for all our stays. I always include both our names on the reservation — he as ‘other guest’ — when a hotel gives the option. Sometimes he pays for the hotels, sometimes I do.
In this particular hotel (no other hotel we have ever gone to does this) — if he pays — they cancel my reservation and make a new reservation in his name only — therefore guaranteeing that nobody receives any loyalty club points — we are a couple and have and use one account per loyalty club.
After extensive communications with both Priority Club and the Manager of this hotel — Priority Club saw that they were not acting properly and relented, but the Manager of this hotel insisted that nobody would receive points if this same scenario happened again.
She said he could pay in cash (who carries hundreds of dollars in cash these days?) Or he could open his own loyalty account — which conveniently splits our points balance in half so that it takes twice as long to earn any perks. She tried to make it about ‘credit card security reasons’ — which is totally bogus — my partner appeared in person, they swiped his actual card, it was accepted, and they had his physical signature on the receipt.
There are just too many hotels in NOVA — one on every corner practically — that are virtually empty on weekends to waste time and money on a hotel that treats their customers this way — especially repeat customers.
Do yourself a favor and pick another place for your stay — there are plenty of other suite hotels in the area.

Lovely Jewell.
It was our first time in Virginia and we opted for Staybridge Suites because it was relatively close to the airport. We had booked it earlier that week so it was an ease to check in.
Prices were moderate and below. Our room was only $ 100 — a relatively cheap hotel compared to the ones in California. It was an excellent room, with 2 bedrooms, 2 baths, 2 restrooms, living room, kitchen with dishwasher, sink, and fridge! It was awesome for only $ 100 — what a deal.
They’ve also great restaurants nearby that deliver to Staybridge Suites. We had delicious italian food!
But the most memorable experience at Staybridge was their front desk receptionist — Jewell was her name. Her level of service was REMARKABLE. She was so patient, gentle, and endearing. It was like, a breath of fresh air. She seemed so fragile, perhaps vulnerable and it made her glow. If I plan on visiting Virginia sometime again, Staybridge would be my number one choice.
Lovely Jewell.

Stayed here for a weekend trip to DC. The 2 bedroom suite was clean and nicely furnished, staff were friendly and the hot breakfast was one of the best I’ve had; lots of choices including yogurt, which made me happy. The advance purchase rate of $ 90/​night made me happy as well. If you need to stay out near Dulles, this would be a good choice.

After enduring a 6+ hour mechanical delay in Paris, understandably we missed our connecting flight to San Francisco in Dulles. The only two options were to sleep at the airport or search out a last minute hotel. This is what we found.
It was moderately priced considering it was a last minute booking. After a tiring experience with the plane delays, the wait for the van seemed interminable. Others had been waiting a while for the van too, because it was packed with lodgers for the night. Upon arrival the check in was swift but the room felt like it was a mile away. Mind you we had to trek (outside) well past midnight over the river and through the woods to get to it. A journey not for the faint of heart. The next day would reveal that the hotel is situated in the middle of a business park so we were never in any real danger.
The room was clean and came with a kitchen, dining room, living room and a second bedroom. If you are fighting with your travel companion, then this place is ideal because no one has to sleep on the couch. When checking in, we noticed that the van service to the airport does not commence before 6:45 am. Our flight to SFO left at 6:40 am. Minus two stars for an unrealistic van schedule that leaves guests to find their own way to the airport for an early departure. Airport hotels should have this eventuality factored into their operating plan.