Hercules Shell

Their gas prices are ridiculous! I live in Hercules, and I never gas up here, unless I’m in dyer need of gas, I’ll gas maybe $ 2 to get to another gas station!!! If you can help it, get gas somewhere else!

Just got back home from using their car wash. I use their gas station for gas only as a last resort. I got the $ 5 car wash, the cheapest option. There’s one corner that didn’t even get wet. So, they gave em another code to go through it again.
Two car washes make one right? Almost.
The car wash machine is old, it needs to get updated. Waiting for the Chevron on Richmond Parkway to complete their remodel so I can go back.

Shady business practice. Customers are entitled to free air and water with gasoline purchase yet this place will give you a fake code for the air pump. They gave me the code 632 and I tried it many times yet the code did not work. The girl said, «here let me come out and help you» and I’m pretty sure that was because she did not want to give the actual code. This is illegal and they are doing this because they want to make a profit off people’s ignorance that CA law requires gas station to give free air with gas purchase. Horrible.
What’s the real code?

If I could give NEGATIVE STARS I would in a millisecond. THESE PEOPLE ARE THIEVES!!! They think because they’re the «only» gas station on your way out of Hercules they can rob you blind. Go ahead put 30, 40, or 50 dollars I guarantee when you start your car up there will barely be any gas. They are robbing people and when you try to speak up they try to say «there’s nothing wrong with our pumps it’s your fuel gauge» ummmmm in multiple cars the fuel gauges are the problem?! No. DO NOT I REPEAT DO NOT GO TO THIS GAS STATION!!! They need to be shut down! Do yourself a favor drove the extra few minutes over to 76 gas in Rodeo, or up the road to Pinole. These a$$holes are pathetic little thieves!!!

The only reason this Shell gets 1, they are the only shell I know that is expensive. So I take my happy ass to the Shell in Pinole where the price is .60 cent cheaper.

Two stars because I just found out that this gas station charging $ 1.00 surcharge when you use credit card/​debit! Look at your bank statement people. I don’t see Chevron charging this so this shell is ripping people off.

There are only two gas stations in Hercules. One is this Shell (obviously) and the other is a 76 going toward Rodeo. This gas station is conveniently placed in an area that has no other competitors around and is very close to the highway on ramps. That deadly combination allows them to have higher gas prices. They do, however, have a car wash, which is nice, because there aren’t many places nearby that offer this service.
I personally have never had any problems with the staff working here. I barely ever have to go inside, but when do, the workers are kind.
Some other things mentioned in previous reviews are very much true though. This gas station does tend to get crowded, especially in the mornings, and there always seems to be a couple of pumps that are out of order. I can’t complain too much though. If I’m in dire need of gas while in Hercules, I know that this location is available.

The car wash was acting weird, so I called the station in my cell, don’t try the number on your receipt its a voicemail (frustrating). The female attendant picked up she was very very nice and reset everything. For that 4 stars. Thanks.

This place is always packed. it’s very convenient if you are coming from highway 4 or 80 as this is the only gas station in this area. Inside store has limited stuff and service needs to be improved.

Just stopped by to get a car wash today. They have a new set up with coffee center that is awesome. I bought a cup and was surprised that their coffee is only 99 cents. Good deal, try it out. I asked them if I could take a photo. They have an extra wide selection of syrups, cappuccino and coffee!

This gas station is okay. I haven’t had any real problems but it’s also not my preferred gas station. Because its the only one near me, I have no other choice but to go here.
Many people will go here because it’s conveniently located near the I-​80 E&W freeway and the CA-​4 highway. There’s more than enough pumps for everyone (I counted about 9 pumps). There’s also a standard car wash (I haven’t tried) and the food mart is pretty big for a Shell station.
However, like others have said, the prices here are a little higher compared to other Shell stations. Also, the staff can be a little rude sometimes. I haven’t really had any trouble with the card readers but they aren’t always reliable. Most of the time, this station is really busy around late afternoons from 3 – 6 pm-​ish.
I’ve had better gas but if you really need that Shell-​quality gasoline, look no further!

The only thing this shell is good for is its convenience near the freeway. Otherwise gas is usually overpriced. But what really prompted me to write this review is that clerk who works there named Benjamin. Man that guy is a jerk and total asshole. I came in to cash my gf’s scratcher tickets and he had the nerve to be rude to me the whole time, as if he is not getting paid for it. I try to be as polite as possible and not stoop down to his level, and he eyed me as I went outside to my car. Clearly one of the rudest customer service experience I’ve ever had.

What the hell is wrong with the staff that work here? They’re so unprofessional! They do not care about repeat business.
There’s a line 4 people long, one cash register open while 2 other staff were yapping. There is no sense of customer value.
Even if you’re Filipino, it doesn’t matter, they still treat you rudely!
I dont get it.

Not only is the gas high but the merchandise inside the store as well. At least the air machine is free.

When I am in desperate need of gas, I come here since it is on the way to the freeway. This place has a higher gas price than other stations in this area but it is convenient — it is on the way to Highway 4 and 80 freeways. I have not tried the car wash and have not been inside to comment on customer service. The station seems to be well maintained. I don’t see any homeless people hanging out or any people asking to clean my windows which is a plus. The area is safe and well lit with lots of people around since there’s a lot of other businesses in the area.

I’ve lived in the area for almost a decade. Hercules has become more and more ghetto with each passing year. It’s sad, really. This used to be a decent little town.
Hercules Shell is the perfect symbol of this city’s gradual decline. It’s like Hercules in microcosm.
Expect to be gouged at the pump if you patronize this place. And don’t be surprised if the pump you pull up to is broken. Be advised that this gas station is almost always crowded. Ghetto rats frequently blare rap rubbish from their «rides» while fueling up. Panhandlers are a fixture here. And unless you speak Tagalog or Pidgin English, good luck communicating with the staff.
Pretty much the only reason you should ever patronize Hercules Shell is if your needle is on ‘E’ and you’re in the area. Beyond that, avoid this place like the plague.

The pumps are often out of order. The price of gas is always more than independent stations nearby. The people working here are a bit rude. It is one of two stations in town so there is not much competition. Three of these four problems should make this a station to avoid.
I have not crossed them off for three reasons. They do have a carwash. To get to the other station in town I would have to go on the freeway. Hoping that some of the sales tax goes to the financially strapped city of Hercules I do stop here sometimes,

I live in Hercules. And to be honest, this is the ONLY gas station in this small town.
I am not surprised that the prices are higher here than anywhere else because they have absolutely no competition around them. In larger cities, there are gas stations directly across from one another… and here, there is nothing.
A majority of the time, there are broken pumps and card-​readers that don’t work. It has a car wash, but sometimes that is broken too. And there are often people here in the late morning and early evening since they either want to fill up before work or after. Overall, there is not much to say about this gas station.
It is located in a great place because the entrance and exits to HWY 4 and I-​80 E&W are directly to or from here. It is also located near Jack-​In-​The-​Box, Starbucks, Extreme Pizza, Kinders, and a Chase. I would only be back if I was desperate. But other than that, I would rather drive to the next town to fill up.

I used to live in Hercules. Everytime I went there a problem was encountered at the pumps. Once, while refueling my car, I paid with a credit card at the pump. The pump shut off at $ 40.00, and would not give me anymore gas. I was trying to fill the tank, and was just shy of the $ 41.00 needed. The clerk inside only allowed $ 40.00 to be pumped and no more. I was told I would have to restart the pump and pay again if I wanted more gas.
Another time I went there and tried to pay at the pump. The clerk inside said I had to go inside with my card and I.D. Apparently they were checking I.D.‘s on any purchase at the pump with a card. I’ve never had to do that at other stations. My father also has encountered these problems at this station while using his card as well. Neither of us go there anymore to fill up due to the hasles. Even though the station is on the route taken by us, we don’t go there anymore for fuel.

When the gas light come on when I’m driving, I figure roughly that I have about 20 miles to go before I coast to a stop. This drives Gayle and my son crazy as I do my mental calculations and figure out what gas station I’ll stop. And after that long stretch on Highway 4 (and through the Franklin Canyon), that place is sometimes Hercules Shell.
This place is what it is and what you would expect from Shell. It has a car wash, a mini-​mart, roomy driving lanes, and clean throughout. Freeway access can be a little tricky though. And Price? Well we do live in interesting times.