Doctor Fix-It Plumbing, Heating & Electric

I called drfixit and was very happy with the turn around on getting out to my house. They came out and did some electrical work. The electrician was very knowledgeable, extremely courteous and professional. I would recommened doctor fix it to others in need of help as I was.

When I found my water heater leaking and dead of old age I immediately called Doctor Fix it to come take a look at it because of the quality work they did for me in the past. They came out and gave me a estimate and replaced it for right away. All of the guys were very professional and polite, and they did a great job. I’m very happy with the new tankless water heater they installed for me.

Jon M and Deflet J were amazing! I talked to Taylor yesterday in the midst of a plumbing crisis with another company at my house. She offered to leave a message for Jon to call me ASAP, and he did within 5 minutes. Wow! I explained my situation and he scheduled us for the next day. Upon timely arrival, he gave me an honest opinion about what could be happening with our line, and laid out several scenarios about how to move forward. He promptly sent out a Deflet J, a great tech who cleaned the main line, reset our toilet, and cleaned up any mess better than I could have. He couldn’t have been more polite or courteous while working on our home. Literally rolled out the red carpet, okay, plastic protector sheets, but still! ;) I learned my lesson calling a cruddy competitor who was only looking to sell me things. Enter Doctor Fix-​It to the rescue. I will ALWAYS call Dr. Fix-​It first! Thanks so much guys! :) Your honest work and integrity are very much appreciated.

Hard to beat a $ 50 furnace check up. Even better, they showed up the day I called them. Marshal was very professional and explained everything clearly. I’m doing some renovations and he even gave some helpful tips for what to do with future duct work. Highly recommended.

Happy I went with Doctor Fix-​It for a new kitchen faucet installation. Jason H. was my serviceman and did an outstanding job. I was impressed with how quickly and conveniently they could accommodate my work schedule. The onsite estimate for the installation was higher than I expected (having researched the industry standard), but Jason went over and above to make certain I felt I was getting a far deal. He provided me a $ 59.00 discount coupon and added in a complimentary washing machine drain snake at no charge (a $ 99.00 dollar service that I had not intended to afford until a later date, even though it had been backing up). Needless to say, I was pleased with the service and felt I came out ahead. I will definitely use the company and Jason H. again for future needs.

Having a plumbing problem is never fun. But, working with Jon, Detlef and Jesus made it a good situation. They were prompt, very thorough, explained everything throughout the process and stayed late to get the work done. They were extremely professional, despite the challenge of a less than ideal situation. I definitely appreciate their service!

After moving into a new home a few months ago I’ve had to call Dr. Fix It to solve a few problems. This time, it was the water heaters, which turned out, needed replacing. Matt and Alex came out to replace the units and did so quickly and courteously, laying down floor protection and wearing boot covers. The water heaters were done in just a few hours and there is no longer a hot water issue. :)

My whole experience with Doctor Fix It was great! Making an appointment was easy. They called before they arrived. The Technician, Stephen M., was courteous and respectful of my home by wearing booties while indoors. His quotes for putting up a fan and light fixture was fair. He was professional, knowledgeable and his work was exceptional. You can’t go wrong with Doctor Fix It. I will continue to call them for all my plumbing, heating and electrical needs.
TMRush

Short wait time, technician arrived right on time. Justin B. quickly identified source of my furnace’s problem and fixed it quickly. He did not try to overstate the problem. He was professional and insightful — absolutely will call these guys again!

These guys are great. I had a good experience with them fixing my AC last summer, so I gave them the repeat business with a furnace problem. Justin was early arriving and very easy to work with. He checked everything out, diagnosed the problem, and showed me what he was doing and explained everything very well. Top notch. I’ll call these guys the next time I need this kind of work for sure.

Called to have them look at our furnace which was purging and knocking. Guy told us it would be $ 4,200 to fix a variety of issues. she called me in a panic and I told them to leave a written quote and we would get a second opinion. He never left a quote but the 1^st guy wanted to send a second guy from his company for the second opinion. why not? the second guy quoted $ 2,800 and DID put it in writing. He also suggested we not only get a new furnace but also a new water heater («might as well do them at the same time»)!? $ 16,000!!!
Got my second quote from another company the next day. THIS new company told me the furnace would outlive us and didn’t need a thing. turns out it was just trapped air that need to be purged.

So far so good! I called this morning and they sent Justin B to look at my furnace. He was polite and nice. He gave me my options and didn’t pressure me to put the old furnace to sleep and buy a new one. Since you never know what else could go wrong next winter, we decided that it would be best to replace her with a newer, younger model… we even upsold ourselves and decided on a new water heater at the same time. Now the financing and paperwork has been completed and I am eagerly awaiting the next two technicians who will do the installation.

The entire team we dealt with during an issue with our furnace was great! Justin B was our field service tech — he spent time evaluating the problem, talking through multiple solutions and gave me space to review with my husband before we decided how to proceed. The technicians who did our removal and installation (we chose a complete replacement of AC and furnace) were very professional and efficient. They explained everything and completed the job in a timely, thorough manner.
The company even called after the service was complete to be sure we were satisfied.

Shane C was prompt, experienced and knowledgable, friendly, and got the job done quickly and correctly!

Eric, Ryan, Gerry, and Detlef helped me in my inspection checklist to-do’s to sell my house. Plumbing and electrical items lists were checked off efficiently and I know they did a great job. Thanks to the Dr. Fix-​it team, my inspection list is good to go!

Jason H came over to service our furnace and check our house humidifier yesterday. He spent a lot of time answering all of our questions and helping to troubleshoot things. He was very knowledgeable and friendly. All of the employees that we have worked with at Doctor fix-​it have been amazing!

«Our Customers Come First» This is a statement on your website that we have to say your company truly upholds. We recently installed a new furnace and reached out to our tenants to check on system performance since install. They reported that it was running a little loud and following some observation we decided to request a follow-​up with Doctor Fix-​it to ensure that this was not something that we needed to be concerned about from a safety stand point.
So in an effort to ensure our tenant’s safety we made a quick call to Doctor Fix-​it at very short notice yesterday, 10÷16÷15. At first it was a little challenging getting an appointment, but at the end of the day your company came through by sending a technician over, Shane Crockett. Based on his report, the furnace is operating normally and the observed noise is the difference between low and high heat and nothing to worry about. The unit is reported to be operating safely. Shane took time to provide further reassurance by advising that the unit is equipped with numerous safety switches to ensure continued safe operation and would shut off before any dangerous operation.
A few other technicians worth mentioning for their great service: Ulises Alfaro Shane Marberry and Marshal M. and not to forget your dispatch staff, Alisha who worked hard to schedule the requested 10÷16÷15 safety follow-​up check appointment. Overall, thank you Doctor Fix-​It for the quick response on this recent (10÷16÷15) call.

Jesse was very courtious and timely. There was a scheduling snafu that resulted in him coming twice, which he handled professionally. He has a great attitude and gave great explanations of work that needed to be done.

You would think I would learn. Got a water heater replacement at the last minutes, it had been a while so I was not sure the price and trusted these people. Big mistakes, talking to friends and getting quotes, they charged me about 50% more than the going rate and what my friends paid for the same service. When I called for an explanation, they would not break out labor and the cost of materials, which should indicate what type of operation these guys are running. Seriously, who does not break out materials and labor, pretty shady. They tried to defend their high prices due to their warranties. Great thanks, and extra $ 700 for a 6 year warranty on a water heater last 15 years.
And the furnace they tried to pressure me to replace 2 years ago, is working like a champ. My guess is there techs (who are really nice) are working on commission. But nice techs are not worth the 50% up charge.
Plus, they pulled a permit without asking me on replacing a water heater, which apparently no one else I talked to would do unless replacing a gas line or something major. Now I am forced to schedule an inspection, which I am sure will waste at least another hour of my time.

Let me preface this by stating that I did not end up hiring Doctor Fix-​It, they did not win a contract with their «bid». I called Doctor Fix It a few weeks ago for a quote for a new A/​C unit and a new electrical panel. They sent out two technicians to give a quote on the same day, which was convenient.
The first estimator was the electrician. He was extremely professional, very thorough and generally knew his stuff. I am not a novice when it comes to electrical work, so when I provided him with my preferred brand to go with for a new panel, he became very passionate to tell me that he didn’t like that brand. I actually liked to see that because I believed he could educate me on reasons why he preferred a different brand. (His #1 brand was my second choice). If he had provided a favorable quote (more on that in the final paragraph) he likely would have gotten the contract.
The second technician was the HVAC guy. He was not very professional. He was not thorough and was pretty quick to walk through and spent less time looking at the current equipment than any other estimators. He was trying to recommend I replace the 3 YEAR OLD FURNACE because the top of the line AC equipment can’t work with such crappy heating equipment. He looked at me and apparently decided that I wasn’t going to be able to afford to pay for the work to be done. He quipped and asked me how I was going to be able to pay for the work to be done. I didn’t need financing, and perhaps he was hoping I would say I needed it. Then he told me that whole AC system and electrical was going to run about $ 10k+. He said he would get together with the electrician and provide a package price, which would have been favorable for me.
I never heard back from either estimator. I received no quotes, no package deals, no financing offers, nothing. Apparently the second estimator decided I wasn’t worth their time to even try to quote the relatively simple work. That being said, judging from the $ 10k+ price tag he was guessing, they are more than TWICE the price of nearly every single other estimate I’ve gotten. They get a rating of a 2 due to the polite and thorough electrician, the HVAC guy seriously drops the rating and the companies complete lack of providing an estimate does as well.