El Pollo Loco

Well, it’s no Chipotle, but I was actually surprised. It’s been forever since I’ve indulged in a little Crazy Chicken, but we don’t eat a lot of fast food, but getting grilled chicken «feels» healthier, yes?
Went to grab a quick bite of protein, I got a chicken, rice, black bean and lettuce burrito. Pretty basic.
El Pollo Loco is like Chipotle’s less attractive sister, but she’s still dateable, yes? Occasionally.

Went back there yesterday and the experience was so so much better. I’m glad I gave it another chance. Also my order was correct unlike the previous time I went there.

I like the new Grill Master Pollo Bowls. However everytime I have ordered the grill master bowls especially the mashed potato bowl it has been inconsistent and the portion in the bowl varies dramatically which angers me when I get home and discover this. If they get it together this place would be pretty good and I would frequent it more often. The employees obviously are not trained correctly because they put whatever they want in the bowls. There is to much competition in this area that are more consistent and get it right all the time.

Imbeciles work here — I ordered a shrimp burrito and they gave me uncooked chicken. will not come back —

Once again our order was screwed up. This time, we ordered an 8 piece family meal. We ended up with 7 pieces of chicken. Is it really that hard to count to 8? So frustrated 80% of the time we come here, something gets messed up.

Sooo first off it was really hard to hear in drive thru. Ceasar bowl i ordered had no cojito cheese, which i was looking forward to. It also had a tiny bit of dressing and that was it! It was so good the dressing too i wanted more! I ordered a hard taco which was not hard lol i dont think it was even fried. Oh and it came with shrimp on it which i dont know if thats the norm for a hard taco but i was expecting chicken. Brc was dank! Lol good flavor for a bean rice and cheese burrito. Iced tea passion fruit mango yummy

I really like the chicken at EPL but I seem to have the worse luck being able to get what I want. Only thighs and legs available the last 4 out of 5 times I visited. The amount of time you wait in drive-​thru is crazy as well. Today I ordered a 10 piece (had to get legs and thighs) and one of the legs was smaller than a drumstick you would receive at Buffalo Wild Wings. I’m really trying to give you all my business, but I’m starting to question myself.

Came in right before they closed. Did not notice that my 3 tacos al carbon were now 3 street tacos that were not to my liking. Just did not taste like I was expecting. The staff was super friendly and did not mind us sitting there chatting while they were closing up.

Worse Pollo Loco I visit. Everytime drive thru takes too long when its full and empty. They always forget something. One of the managers is so busy playing around, he has no time to manage. Therefore the employees are a reflection of that and get mediocre service. The food is actually cooked well but again, you can only wish to get what you paid for. It sucks that the staff service is what factors into my going to eat there. If you can go to a different Pollo Loco, I recommend you are better off.

This is a terrible place!
My better half and I decided to dine in at this hell hole at approximately 9:28 PM on July 9, 2015.
If we had read the reviews prior, we would’ve never gone into this place for the second time since we’ve lived in Henderson Nevada.
We walked in and were not greeted, it felt as if we weren’t welcome because we got there 35 minutes before they closed.
Even though it felt strange, I just assumed it was my imagination, until the woman that took our order was acting a little off. I didn’t really care because I was hungry.
I was polite and courteous and tried to make the best of it. We ordered two avocado chicken burritos and chips with salsa. The food wasn’t all that bad, it was a bit wet, but not over-​the-​top gross. The employees were gearing up to go home and they removed all the salsa and left it sitting out at room temperature on the counter where you pick up your food. That was the first strike. The second strike was when the manager creepy lady started sliding the chairs around to sweep the floor and making way too much noise. I wanted to stand up and hit her with one of the heavy chairs, that’s how bad it was.
Oh yeah, the food trays were wet and dirty and there was no ice in the soft drink machine.
These people that work there really come off like their miserable and my wife and I will not be going back, ever again.
I took pictures of the receipt and the dreadful woman that made us feel uncomfortable. I’m not the type of person that’s shy or complains a lot, but this place sucked! Also, why is it the two times that we’ve been there we’ve never seen an African-​American, American Indian, Asian persuasion or a garden-​variety white person working? What does that tell you?
Bottom line, stay away from this place! I’ve been reading other reviews about salmonella poisoning and the dirtiness, it’s true. The tables were caked with leftover crap food and the floor was dirty. Instead of using a broom all the time, try using a wet mop ya freaks!

Took 30 minutes to get the order… Not efficient this is the second time I have the same issue…

Why bother asking for salsa in the drive-​thru, when its rarely given? 3 times in a week. Last time I’m going to this place!

Always a fan of this restaurant chain and will continue as a customer. Went to this location at 9:40pm on Jan 3^rd for a Chicken Salad and I guess the cashier, Jessica wasn’t too pleased to have customers so close to closing. Very unpleasant personality, … even when we tried being overly friendly … but everyone else was very nice. Food was great as usual.

We wanted something healthy and good. Normally, EPL would be consistently good wherever you go, Not this time!
This is probably the dirtiest EPL I have been to in years. The food trays were wet and dirty with some leftover something on them. All the tables were filthy dirty, as if they were not cleaned all day or weeks. We had to wipe things down before we could eat. They were out of sugar, wet wipes, and low on straws and stuff. The floors were sticky dirty like a dive restaurant or bar.
This place looked like it was run by mom and pops not like a corporate run franchise! The cook was taking his smoking break in his truck in front of EPL entryway.
The food was their savior for the couple of stars, otherwise I would have given them 0 – 1 star.

Came by after picking up the kids from school. The gentlemen who took our order was very friendly especially for a drive-​thru.
The lady who took our payment was also friendly. We ordered a family meal with a couple sides. As for the experience it was more then you would receive at a typical drive thru.
However, when I got home our order wasn’t as expected. It was incomplete no Tortillas and the chicken well it was dryer then dry. I placed a call to inform them about our order and the gentlemen was very friendly he guaranteed to replace our order on our next visit. They took down my name and apologized for the inconvenience.

Dirty! Door. trash overflowing on to floor. Then you get your food… the seasoning bar is dirty, spills and scraps of food.
We remainwd in the resaurant for 40 min. The counter staff made no attempt to clean the season bar or pick up trash.
I made a call to customer service. He didn’t even ask my name or contact information. He said that he would make the management aware of the problem.

The chicken is amazing, in any form. Avoid the tortas, they’re horrible. The beef is just so-​so. I deducted a star because the tortas are so bad, and I still regret eating it 3 weeks ago. UGH! But seriously, get the damn chicken. Oh, and any of the sides rock. Solid, go-​to place. Salads rule too.

Sat in the drive thru just before 5pm and kinda slow but they was busy I guess inside. normally drive thru goes pretty quick. did know what, o eat healthy so El Pollo Loco it is. Great Chicken Taste!

I tried to order 12 breasts via the drive-​thru, and the woman’s voice on the speaker told me simply «I can’t give you twelve breasts» as if there was a rule against it. This was a large order, but not so large that it shouldn’t be fillable on demand.
We debated it for a little bit through the speaker, and she then said that if I were to wait 20 minutes, she would be able to fill my order. There were other things as well, and a 20 minute wait in a drive-​thru doesn’t work, so I went inside to order.
When I arrived, the same woman told me that «if I sell you 12 breasts, then I don’t have any chicken to sell other people.» She actually explained to me that «chickens only have two breasts.» I instantly felt like she did not want MY business.
Let me take this forum to explain something to the woman who dealt with me: YOU SELL CHICKEN. WHEN SOMEONE COMES INTO THE STORE TO BUY IT, YOU SELL IT TO THEM. YOU DO NOT TELL THEM THAT SELLING IT TO THEM WOULD BE BAD.
I’ve never had someone ACTIVELY discourage me from spending money in their establishment. Thankfully I don’t live in this area. I would not visit this store again.

I love El Pollo Loco! The people who work there are so nice. I’m so picky with my the way I order my bowl and they get it right every time. The inside is kept tidy and clean.
The tostada salad bowl is amazing. It comes with rice, beans, lettuce, cheese, pico de gayo, sour cream, and chicken. If you don’t want something on your bowl, you can ask for it to be on the side, or not on at all. They make a creamy cilantro dressing which tastes really good with the salad. Along the side, next to the drink fountain, there is a salsa bar. I usually get the rojo salsa and the spicy avocado salsa. I love an extra kick in my food. Another item I like to order is the churro. Totally reminds me of growing up in S. Cali. every theme park I had gone to, I had to have a churro.
I like to come here once in a while to quench my craving for the tostada bowl. I guess you can say estoy loca por El Pollo Loco :)