Asset Realty & Management

Really shady buiness practices. I have been renting for many years and i have never had to spend so much money in repairs for a rental property… I might as well own the house because i have to pay for all the repairs and there are many. The day after i moved in thongs started to fall off of the house including door knobs, towel racks, and blinds. I was completly unaware when I rented this property that the whole develpement was in a lawsuit with the builders because of poor craftsmanship. The house is literally falling apart. Asset realty will fix it but you have to pay for the repair. I payed to have the door knob which fell off repaired only for it to fall off again because it was not fixed properly. If you dont value your hard eraned money and love to be nickled and dimed please rent from these people. I am moving out soon (Thank goodness) and from these other reviews and my experience with asset realty I have a feeling I will not get my deposit back even if I pay for professional cleaning.

Asset Realty has been managing my 3 properties for almost 9 years. I have never had a problem with the agency. They have always resolved any issues in a timely manner. Staff is polite and pleasant and I have never had a problem with my emails or phone calls not being returned within a day or two.

We rented a property managed by Asset for 2 years. There were some cons, but overall it was a pretty average experience.
Sadly the office is older and smells like cigarette smoke, which is a turn off at first impression. Staff turnover also seemed high, as I believe only one of the original employees we dealt with at the start of our lease were still there at the end of our lease. This made it difficult because some of the people we spoke to about issues in the beginning weren’t there when it came up again. (When we moved in we were told by an employee to use the beige paint in our garage to touch up the walls… well, we did, and it didn’t match. The person that told us to do it doesn’t work there anymore, so we couldn’t discuss it with her and ended up having to paint the entire house at our expense for fear that we would be charged more for it anyways. Why leave paint and tell us to use it if it didn’t match? I honestly have no clue.)
We dealt with a few employees who were very rude and unprofessional, but others were kind and attentive (Paula is awesome!). We did have issues going back and forth about a repair that shouldn’t have been our responsibility, but they were trying to make ours. It was a pain, but was eventually resolved in our favor after several months of going back and forth. Just an unecessary headache.
Another thing to be aware of is that they don’t do walk throughs at the time of move in or move out. This is a little scary because you never know what happens after you turn in your keys. I don’t know why their policy is like this? So, take LOTS of pictures, video tape, and write everything down when you move in (and out). They give you a move in checklist, so notate every little thing. If you dont notate it then, you’ll be charged later. Send emails so you have a paper trail and be prepared to leave the house looking nicer than it did when you moved in. (Their repair person charges astronomical amounts of money for minor repairs, so do the best you can). Use their vendors for cleaning (Project Spotless – they’re actually very good and reasonably priced) and keep all receipts.
Also be aware that there may be a sewer bill that you may or may not know about that isn’t billed to you until you move out. We got a $ 470-​ish bill at the time of move out that we weren’t aware of because it was in the owner’s name and being billed to the office. I would’ve rather paid this yearly, but it’s ok. Just make sure you ask so it’s not a surprise.
They are a little outdated and don’t have an online portal to pay rent, so that was a little annoying. I mailed it every month and I never had a problem, but it would’ve been more convenient with an online payment option.
Overall, they could use some improvements and more professionalism at times, but I wouldn’t mind renting from them again. Our move out went smoothly and we got back the majority of our deposit, fairly so. The house we rented was beautiful and we loved it for the time we were there.

I am glad that I am the 1^st one to post a true review about your malicious way of handling business. You refused to do the final walk through with tenant even I asked you so. saying that it is your policy not doing final walk thru with tenant presence. You did it without tenant and made up with something at the end that was unacceptable. When you did a mid-​year or mid-​lease inspection, your staff took bunch of pictures and told me that I kept the house spotless. A few months later when we moved out of the house the condition was absolutely the same/​spotless. If your staff was present when I checked out, all the fees you charged me would have been discussed.
I moved out of the house early paid in full and even forfeit the one month security deposit so owner was fully paid even possibly got double rent if new tenant moved in early enough. I should have kept the rental house empty not returning it to you sooner since we paid for it the entire lease.
Judy, we are highly educated and responsible people. We own multiple properties in Vegas now and we do work with management companies (as the landlord) after the bad experience with you. Vegas has its reputation but I still find people with integrity and honesty. You certainly have none of that.
Look at all other reviews. None of your clients said anything positive about you or your business. It is time to admit your wrongdoing and improve your service.

Not even worth a star. This agency is a joke and they don’t care about anyone but their selves. They don’t respond back EVER when you try and contact them. If they ever do repsond, the are rude. They don’t help with anything and tell you to fix it yourself like the air conditioning when they should have checked it. They billed us late for a payment when we paid it on the day it was due. ABSOLUTELY NOT WORTH YOUR TIME AND MONEY. Just walk away, it will be worth it not to waste your time on them.

Vacated the house just as I rented it. Paid for professional cleaning etc… Still managed to bill me after for over $ 500 for made up things, like a missing tree and a missing blind? Unbelievable, Judy and her team are the worst scumbags in Las Vegas STAY AWAY.

I contacted this company about a property I was interested in renting and no one contacted me back. I was told by the receptionist, who was very polite, that she would transfer me to an agent. I got a recording every time I called and left voice mails every time. I must have called 6 times and had my husband call. No one returned my calls. I emailed them through the «contact us» form on their website and still no response. Their voice mail and website say they will contact you within 24 hours. Clearly, that is a lie. If I can’t get a call back about becoming a renter, how can I be sure they’d return maintenance calls???

This company is the worst. They should be put out of business for fraud. You will never see a dollar of your security deposit back. I moved out and took photos and video of each and every inch of the place. Glad I did because they actually sent me a bill instead of my $ 995 back. I was floored. They charged me $ 900 for repainting, when on walk through it was noted how many spots had touch up paint already applied. In the end it will work out though. The state of Nevada allows me to sue for up to twice the deposit, so I guess it will all work out in the end. stay away from this scumbag company. There is not one redeeming quality about them.