Bank of America

Im sure most of you are not surprised by the rest of the reviews but what a mess! From the wait time to management, the whole experience was a nightmare. Will be looking into moving my money ASAP and all because of this experience. IF you would like to keep your customers, staff the building and be ready to help people when they come in.

The longest lines and they charge you a fee for everything. I hate big banks but if you have to choose one is go with Wells Fargo. I’d definitely not choose to bank with these people, especially at this location.

This is the slowest and most inefficient bank I have ever been to. When they open they only have one teller available to help customers. It looks like I’m definitely going to have to find another branch to do my business because I’m not willing to wait in line like I’m at the DMV to take care of my banking.

I stopped going to this branch a few years ago because of their customer service, but I ended up going there on Saturday because the wife wanted to go to the mall, and this branch was closest.
The plus: the wait was short (probably because most people stopped going there).
The negative: I wish I could use the ATM, but it still won’t give out $ 100 bills, and I didn’t want a pocket full of $ 20s. I get up the only teller (Chantal, I believe that was the spelling of her name), and tell her I want to make a withdrawal. She prints the receipt, and basically just throws it towards me. Not a menacing throw, but not what I’d expect a professional teller to do. She then counts out the money I requested, and throws that in my general direction also!
I look at her, trying to see what her problem is. Nothing obvious. I just shake my head in disappointment, and walk away.
I only hope it’s at least three to four more years before I’m forced to return to this horrible branch again.

This bank is good a few of the things they do I view as unprofessional. Usually have really long waits but has a separate line for business accounts. Somewhat helpful staff but usually full of angry customers that are mad about the wait and openly voice their opinions.

garbage place and ppl. avoid here

I wrote a review while on line today but I don’t see it. Looks like I’m not the only one upset that each time I go to any location of Bank of America there are only 2 tellers and 20 or more people in line. Everyone was complaining. Instead of opening mire tellers there were employees asking us to go use the machine outside. The guy in red said this is going to be the norm from now on. I didn’t want yo use the ATM because once I used it on a Friday depositing several checks and I could not use the money till after the week end. Last week the line was long too so I deposited checks on the ATM and it read the amounts wrong. I was know the bank today for 40 minutes. This is totally unacceptable. B of a listen up. You will lose customers in droves. Extremely bad service and rude people.

I went to this Bank of America location today and was seen by a personal banker named Anthony. He was rude and pushy. We needed to switch money between accounts. I told him I wasn’t interested in their interest rates but he threw the brochure in front of me anyway and continued being very aggressive. We actually started yelling back and forth at one point. I sat through the rest of the appointment fighting back tears. Definitely won’t be seeing him again or coming back to this branch.

Awful place how do you have only one person at the teller at a time where so many people come in? Waste more time waiting in line because they can’t staff accordingly. I’m glad I’m moving away from this location. These people don’t care there is a line. Don’t waste your time coming to this location, you will wait for ever!!!

Bank of America — HANDS DOWN — is the worst financial banking institute period. I used to, literally, be their biggest advocate. I can not wait to shut my accounts down there as soon as reasonably possible and spew my hatred for then to everyone I know and everyone I meet. For the past couple of years I have witnessed them go back on their promised (in their industry that’s actually a crime and called FRAUD), steal and provide some of THE WORST «customer service» known to mankind. I’m sitting in their parking lot today as a witness that THIS is the new Bank Of America and my sitting around waiting for them to recover has been a complete wasted effort. It is a WORLD PHENOMENON if you can actually find a location that has humans inside that you can interact with… When you do stumble upon this phenomenon understand that it will be an experience that you will regret and wish to have back. I loathe these trolls and am open to any and every recommendation out there of a bank that has and backs the culture, values and promises it makes… Aka: isn’t blatantly robbing /​lying to the local community it serves. Fck BOA!

The weekend manager is the worse out there. I been telling her to tell the people who came after me in the merchant area that the window us closed. Unfortunately, this manager cannot understand English.

This is my favorite boa location. Staff is helpful and friendly. It can get busy tho especially with all the retailers banking here.
I don’t mind it because after your done there is so many food places around that area!

I had a very pleasant experience at this BOA location! Jon Henry helped my sister and I! He really made everything easy and explained everything to us! I would go to this location again just because of him

This one is by far the worst one here in Vegas compared to the one off of warm springs rd by the 215 no one is here to take your name when you come in so far I waited 45 minutes everyone else has waited longer according to them

Is this the bank from hell or what? It should be called Bank of Hellmerica. We walked into this bank and it was fairly empty we were told to have a seat to replace a debit card but this turned into a nightmare for my girlfriend. We waited at least an hour for a replacement card as we watch a customer walk out crying for what we only guess maybe they were declined a mortgage or something but the young lady was in tears. Then the service agent that was suppose to help us was having a merry good time talking and laughing with someone he was helping instead for realizing there was someone waiting he continued on at this point my girlfriend head was going to explode. So finally the representative finish and it appeared that they were done but he went outside with her to carry on another conversation for another 5 minutes. At this point her head was growing at an enormous rate so she asked him if they were done and could he help her but his reply was that he had someone else to handle and it would be at least another 10 minutes.
Overall the customer service is horrible and it odd because this particular bank charges a fee to deal with anyone that’s human so you would think they would be more accustom to handling those people that are charged a fee to keep them working a little better.
I told my girlfriend maybe it’s time to switch her bank to one that respects a person who keep there money with them.
Avoid this bank like the plague unless you have some free time to sit on their horrible red crushed velvet chairs.

Such poor customer service demonstrated by their Manager Alyssa (not sure the spelling). Visited the location and only 1 teller working at 12 in the afternoon. When confronted by another customer she was rude and unapologetic. I confronted her and she was rude and she became upset saying what do you want me to do. I stated maybe not stand around with 2 other employees at the entrance and not even making conversation with people in line. Maybe some people could be helped thru the atm. She told the teller to help me and get me out of her banking center, now she takes ownership, she then proceded to the back like a coward. What a joke!