Sears

1−2−16
Came here looking for a pair of shoes. Various shoe styles were in incorrect boxes and minimal selection in sizes. I stopped looking for various styles and began searching for my size only because the selection was so slim.
We arrived @ 7:40pm because an online search stated closing time was 10pm. The front doors stated closing time was 9pm (Saturday). By 7:45pm, every 5 minutes it was announced over the intercom they were closing at 8pm. At exactly 8pm they turned off half the lights.
Only reason for the extra stars is because at least the employee at the register was apologetic & was pleasant in general.
Update 1−3−16
I bought a pair of cheapy tennis shoes Saturday night. There was a sale sign on the shoes that said $ 16.99 ($ 24.99 regular price) the price I paid on my receipt was $ 19.99! This location needs to get their act together!
I lowered to one star because nothing was what it should have been.

Have you ever noticed that the majority of the reviews you write are 1 or 5 stars? I noticed this about myself the other day, and after thinking about it I came to this conclusion: writing a review takes a little work, and a little memory/​recollection. On a daily basis, most of us don’t want to put in that work — and don’t have that vivid recollection — unless our experience stood out.
Well today, my experience definitely stood out at this Sears in Hemet — and NOT in a positive way.
Though the Hemet mall is older, and could do with a little TLC (starting with a fresh coat of paint), it is a generally clean and sufficient environment. The same cannot be said of this Sears store, which was filthy, disorganized and sorely understaffed two days before Christmas.
I arrived around 5pm looking to buy a rather expensive piece of jewelry. The store had surprisingly few customers inside, yet still somehow looked like it had been host to a wild poker game for a group of tornadoes. Items were strewn all over the place, the racks, shelves, ground — pretty much everywhere but where they should be. The floor was noticeably dirty, and the walls and ceiling had a dingy feel to them. None of the limited staff paid any attention to me as I walked through the store, clearly trying to find something and not sure where it was.
I eventually found the jewelry counter (it didn’t really take that long, since this was also the smallest Sears I’ve ever been in), and began looking at items. The clerk (the ONLY clerk!) was helping a customer. After I began looking at the display case with the item I wanted to purchase, she directed the other customer to step in front of me, forcing me to back away from the counter, for some reason that only the clerk could know (or perhaps not even her).
So I stepped away from the display case, but having seen a couple of items that interested me I waited to be helped. She never so much as acknowledged my presence. There seemed to be some issue with the other customer — I’m not quite sure what — which was causing a lengthy delay. After perhaps 10 minutes, she finished with him and walked up to another group of people who had arrived after me, and brusquely said «You’re next!».
While I continued to wait another clerk finally showed up. She started to wander around aimlessly, looking at the cash register, the floor, the counters and ceiling — she even once made eye contact with me, though quickly realized her mistake and looked away.
I continued to stand in front of the display case (I had been able to move back up after the 1^st customer left), and stare directly at both clerks. It had now been nearly 20 minutes, and STILL nobody had so much as said «We’ll be right with you.» So I finally gave up, and walked out of the store. I did it slowly and obviously, thinking perhaps they would call me back and say they were sorry, and they’d be with me shortly — but they continued to studiously ignore me. (And for those of you who are wondering, yes I had showered that day, yes I was fully clothed, and no I do not have any hideous deformities…)
So good job Sears — your decision to save $ 9/​hour by not hiring enough (or properly training) your seasonal employees just cost you a $ 2,000 sale (and all my future business). Wonder how many other sales you lost due to that poor decision…

What an antiquated company! This company has to be going out of business, after all, they’re associated with Kmart. I ordered a product that I tracked and it was delivered yesterday at 12:07 PM by UPS. My wife went to pick it up at 5:00 PM today and they said it hadn’t arrived. It’s there, they’re just too lazy or incompetent to find it. She wasted 30 minutes plus travel time and gas to get there.
Their Shop Your Way app is a complete farce. It takes forever to load, it freezes, and sometimes you click on a feature and nothing happens. It is not user friendly at all.
I’m done with Sears (and Kmart), Amazon is so much more reliable and much easier to use.

Beware ordering appliances from this store and forget about everything you can expect from customer service because it doesn’t exist. I ordered a washer and dryer combo set totaling $ 1,500 dollars and promised to receive the order in 10 days. The order did not arrive and no one seems to be able to find our delivery product and just try calling their phone center— ha ha – located off shore. Good luck ! Try getting a hold of a supv or manager, this is even tougher. You will get transferred /​you will be put on hold and then Oooopsy — lost the call? Or hung up — you decide.
Very /​very /​very poor service !!!

I purchased a water softener last week with the Sales Associate, Luis V. G. Jr. at Sears in the Hemet Valley Mall.
With the Kenmore Elite machine, included with the extra 5-​year warranty as the manufacturer only had the standard one-​year on it.
Sears at Hemet sent out a plumber called Allstar Plumbing or some variations of the name as I discovered after the fact online. Even the locations were all of the map with the 1−800−727−0977 phone number, ranging from San Benardino to Lake Elsinore to Menifee to Hemet.
They were to arrive between 10 – 2. I waited until 11:30 to call the contractor. Josh said that Jeff S. will stop in within the hour. From the voice on the phone, I thought that these two may be of the same guy.
At 12:30, the unmarked white Chevy Van with «Lake Elsinore» license plate frame showed up.
Since the basic installation was already paid at the time of purchase, Jeff wanted to charge me $ 184 for the «adapters». Jeff left the house to pick up. the parts.
I cslled Josh back about the extra charge. He became argumentative with me as I was attempting to understand the extra charge.
Jeff came back and showed me the «extra» parts required as well as the additional labor.
It took Jeff up until 3:30 to finish the install. It appeared simple enough, but it was my first water softener.
After the plumber left, I noticed numerous scratches on the machine. It appears that the machine was dragged out of the box in a horizontal position, still inside the van.
Then, the machine was placed too far away from the corner, making driving the car challenging to park inside the garage.
The large, white plastic wrench had to be left on the whole-​house filter system in front of the machine due to the lack of clearance with the way the copper pipes were installed.
The user guide was missing as I have only the installation manual. I had to find one online.
After reading the manual, there were a lot of things that Jeff the plumber did not do the job that he was hired for the installation:
1. The water softener was not recharged after adding in the salt. The display read 0 gallons used.
2. The water heater was not flushed to allow soft water to be filled up.
3. There appeared to be no ground on the pipes between the whole-​house filter system or having another pipe in between from what I can understand in the manual.
4. The machine have scratches that could not be seen easily when it was wet.
I called Josh, but he hung up on me twice and on my third/​last call with him, I said that these needed to be corrected by him personally, not Jeff. However, neither one never showed up. I had to contact Sears for help.

****** warning. warning, warning****
just in case anyone forgot.**** sears sucks ass !*****
I went in today to buy a socket organizer. Simple sale right? I was so wrong. 1 cashier is talking to a customer fir 7 min. Aboit a football game. The sale man just talked to a customer about life events then goes out side to continue the conversation. I left. NO SALE.

******************************danger**************warning***************************
Don’t shop here. Sears is going out of business and all the junk they sell will have no return value. I cant say enough about how bad sears is and how much you will be sorry if you buy anything here.
Someone else said SEARS SUCKS. I cant agree more.. Don’t waste your good hard earned money here. The warranty you get here will be worth nothing if you want to return anything in 1 year.
Credit card. fraud is at an all time high here.
The poor customer service is nothing but excuses and has no real value.
I purchased a washer/​dryer here and said i work nights so it will need to be delivered during the morning.
they called at 5 and said they were on there way. I’m at work.
I called to set up another appointment and the same thing 2 days later.
******HELLO pull your head out.
I called customer service and was told the way the truck is stocked was from closest to farthest. I said load the truck the other way. .They just cant comprehend that.
I returned my receipt because that’s all I have and was charged interest on something I never received
I went to lowes… and got a better deal at lowes.
Never again SEARS… NEVER NEVER NEVER !!!

The automotive does not have anyone at desk nor do they answer the phone… you stand in line and wait for a technician to help you… very slow as fixing a tire with a nail took 3 hours… awful place…

Sears automotive really sucks. I tried to buy some tires and was given nothing but excuses for the poor customer service and no follow-​through. I was able to get the tires at Allen Tire just down the street. these folks are very customer oriented and did everything they could to help me. They even matched the price at a competitor buy you tires at Allen and support a company wanting to make things better in Hemet.

I went into the Hemet Sears at 2200 W Florida Ave. Hemet CA 92 545 (951) 791‑2300 and I bought a Kindle Fire HD last week on the 28^th to give to my daughter on her Bday next week and 3 days ago I opened it to charge it and put a case on it and to my shock it is a USED tablet! It has scratches on it and looks like it has been dropped many times. There was no plastic cover on it like my sons had that we got at Best Buy for Xmas. I have been very sick with a cold and finally today I got to the store (which is 50 minutes away, 3^rd time to get this gadget) and was given HORRIBLE service! 2 cashiers told me that the manager didnt want to come out and finally after an hour she did, well the electronics manager and the store manager were not there so the soft line manager (clothing dept manager) Jodie came out and tried to power it on, she said she was going to go plug it in in her office but there was no plug in the box. She asked me if I had it and I told her I had not touched it. When I noticed it was damaged I immediately put it back in the box and never tried to charge it or power it on. She then told me that because it was missing an original component that I could not return it since they didnt know if it was missing before or not, I was insulted at her insinuation that I kept it. After going back and forth for another 30 minutes she told me there was nothing they can do, that I need to call Amazon since this is an Amazon product. I was not happy with that answer and they know it as I am appalled they expect me to open and inspect my product before leaving the store since they cannot stand behind it. Well, I called Amazon, they cannot help me because the store must do a return if its withing 30 days and its only been 10 and not only that, she said she felt bad the store was so unprofessional and difficult so she was going to try to do an exchange but when I gave her the serial # it turns out that the tablet is already registered! She would not tell me when it was registered or to who but now I have to go back to the store and try AGAIN!!! Are you kidding me? A fourth trip? How much am I wasting on gas and money? taking 3 kids with me standing around waiting for an answer for 90 minutes? What sick joke is this? My bet is that the store has a thief that swapped MY new kindle with their old broken one! The Amazon lady thought so too and is concerned that other products are compromised at that store. Unbelieveable, cant imagine if I had given it to my daughter on her Bday and she would have been the one to figure out it was broken, now hopefully someone at SEARS can give me my $ back or a NEW tablet like I paid for so I can get it to her in time for her Bday next week.

I bought a pair of shoes at Sears on June 6^th 2014 to wear to my Master’s Graduation Ceremony. I tried them on in store so I figured I did not have to keep the receipt. I wore them for a total of AN HOUR AND A HALF AND THEY BROKE. Luckily, I was able to get to a Famous Footwear to buy replacement ON THE WAY to my graduation. I went to return them today and they simply stated that without a receipt, I couldn’t even receive a store credit. These shoes were all of $ 19.99, but now knowing that SEARS sells completely defective products and then will not even credit a customer makes me certain I will not be shopping there again. As I was walking in to return them, I thought oh I could buy tires here and we do need a stove and tools for my husband’s birthday, and I walked out KNOWING that the money for those items will not be spent at Sears.

I’ve never bought anything here clothing wise. Usually my Hubs comes here to get work boots, tools, appliances and that’s about it!
We bought our washer/​dryer here in 09 and got a really good deal. They tend to always have good deals on appliances and they are a reputable company when it comes to appliances, which is why we chose them. Customer Service was very friendly in this specific dept.
The tools is hit/​miss. Sometimes, my Hubs can find exactly what he needs. Other times, they don’t have anything in stock. And good luck trying to find someone to help you out.
My Hubs usually finds the exact type of work boots he needs at this particular location. Always at a good price too.
Located in the Hemet Valley Mall (Major Yuck) and they also have an auto dept too which I’ve never been to and probably never will.
Sears is definitely very much needed here for Hemet.

This review is specific to the Sears in Hemet. Overall I would give the Sears corporation 5 stars. Unfortunately, the branch in Hemet does not measure up…
Went to Sears here in Hemet to buy a large crescent wrench. I wanted a Craftsman wrench, not one of those pieces of garbage they sell at Lowes, so I went out of my way to visit our local Sears store. Found what I needed but was surprised to find that I could not remove it from the shelf as it was locked in place with a little tab that said I needed to ask for assistance (really? on a $ 40 wrench?!). Ok, a little perturbed, I set off looking for assistance…
Of course, there was nobody in sight. I asked a cashier but she was unable to assist because she didn’t have access to the key. Finally found somebody, but they were helping other customers and so I was told very unceremoniously and apologetically that I’d have to wait. While I don’t mind waiting my turn, the overall attitude of the staff was very rude so I asked to speak with a manager.
The manager showed up and asked me what I needed so I explained that I was upset that they were locking things down and the staff was not being helpful. She simply said, «Well, I can get that for you.» While I appreciate the offer, I was really expecting to hear something like, «I’m very sorry sir, we are short staffed right now. I’m very sorry our shoplifting measures have inconvenienced you, but I would be happy to help you now».
But there was no apology, just more attitude. I told her that it was very evident that her staff’s lack of helpfulness or concern for the customer was likely coming from her. Very disappointing.
While I still love Sears, particularly their tools, I refuse to shop at the Sears store due to their inept and inconsiderate customer service. I will save my Sears shopping trips for when I go down to Temecula or buy the things I need online.

Wish Hemet Mall was a bit bigger, but Sears is always awarding to go to, you can find stuff on sale and its awesome sometimes.

I hate gonig to the Hemet Valley Mall because it is so dead. But I had to run to Sears yesterday to buy something. It was 630 and they were still open. Place is a clutter and they don’t have certain items that would usually be at regular Sears. What do you expect… its Hemet. Didn’t spend too much time in here and probably won’t be back.