GoWireless Verizon Premium Retailer

I normally HATE walking into a Verizon store! I hate their «customer» service (as if they have any) However today I had the pleasure of Dion helping me. He was Sooo helpful! Checked my billing, gave me a better plan and even checked my home phone service. This is my new go to guy! And my go to store!

Greg and Travis were extremely helpful. Travis The Fios Guy helped with our Fios questions and billing information. I appreciate the help, thanks!

so happy with the service and availability of Auggie and the team at this Verizon store. would not visit any other store

I have been to this store 2 times each and every time I have had the worst customer service ever and all employees are really rude. The first time I went in, to look at the iPhone. The entire time the employee was telling me how bad iPhone was and to go with a galaxy s III because that’s the phone he had. I ended up going to the Temecula verizon to purchase my iPhone 5. The second time was to buy my phone an otterbox case. The guys were sitting in a circle watching a movie, while I was looking at the cases I had to ask them for assistance in the case section, which they then have me although they continued watching a movie at the same time. I picked out my case and had the guy put on the screen protector that came with the case, after he put it on the screen protector had air bubbles all over it dust particles suck underneath it and the endge of the protector was off of my phone causing more air bubbles as it lifted, the guy gave it to me like that (like he didnt see the problem at all) When I pointed out the air bubbles the guy acted stupid and wanted me to show him where the obvious bubbles were. I told him to put a new screen protector on because I had purchased that product and wanted it to be acceptable. The guy than tried to make excuses saying his office is to dusty, and that he can’t do it any better. Another guy stepped in and tried to put a new screen protector on my phone. While the screen protector was being out on I talked to the really big Mexican employee who questioned everything in a rude manner. I live behind west valley highschool and don’t have reception and he told me, that it was not their job to tell me if i had reception at my house before i signed the contract that I should have known that no other company has it there either. I told him about my tmobile phone and how it had reception there and instead of admitiing he was wrong he said «well obviously you don’t travel enough to know the difference» I than continued talking about the galaxy sIIII (which happend to be the phone the big Mexican guy had) and asked what the differneces of that and the old one is because my buisness friends have told me it was not that good of a phone. Instead of telling me the facts he questioned what type of business people I know and why I knew them. After an hour and a half the guy have me my phone back with the screen protector it still had dust bubbles in the screen but they said they couldn’t try anymore. I replied okay, I would like to return my otterbox because pbviously I’m not getting what I paid for to that the big Mexican guy said well we charge a restock fee! I ended up taking my phone because purchasing a new protector was cheaper then the restocking fee. DON’T EVER COME HERE, THEY ARE ALL RUDE!

It shouldn’t take so long to get greeted when you walk into a store.
Every employee had their face either buried in a cell phone (possibly a customers to fix) or was with another customer. Still, it takes a couple seconds to look up and acknowledge another customer who just entered.
We had to SEEK OUT a free employee who was just walking by us like we weren’t there. I spent 5 minutes or so browsing at the phones and nobody even came to try and assist me. A bit frustrating.
So the guy finally begins to help us, we came to cancel a policy that we no longer needed on one of the cell phone lines. He had to call the 3^rd party company to do this. They had us on hold, so he puts the phone on speaker, sets it down, and PULLS OUT HIS PERSONAL PHONE. Okay, maybe he’s using it for work right?! Nope, when he set it down, I glanced at it and it was personal message that he was texting to a friend about god knows what RIGHT IN FRONT OF US, THE PAYING CUSTOMER!
I’m sorry, this is so unacceptable.
This is why I shop at Best Buy for all my cellular needs. Excellent service and standards, lower priced products, and a much better insurance plan! Try them, You won’t be sorry.
Stay clear of this place!