FedEx Office Print & Ship Center

Walked in to pick up my order. I ordered invites on the wrong card stock which was my fault, but what really upset me was when I went to pay for packages of envelopes. They were on sale for $ 3.74 and they rang up as $ 4.99. I told the associate (Zemira) that they were a different price and she responds with «are they red», Yes they were and she’s like, oh those were last month’s sale price.” I asked if they could honor it to which another guy says «there’s only one person and we’re behind and can’t change the prices.» The store is dead empty, it’s the 2^nd day of a new month and the store is hella small!!! How could they not honor or change the price tags, which isn’t hard to do when you’re standing around and doing nothing is beside me. Way to be awesome FedEx!!! Its not about the money. its about the service you put out.

Horribly slow service on a weekday afternoon. Only one person manning the counter with 6 people in line. Get your staffing up!

Wonderful service and customer was excellent, very friendly.
I had to send a 1 page document out and they were ready to assist me.
Will come back for sure

Wonderful experience and customer service from Theresa and Gabe on a Sunday! They were welcoming and helpful when I needed help shipping and packing my package. I brought in a bag and they had packed and on its way to ship in less than 15. They were extremely patient and personable to me as customer. I would certainly go back.

This review is in regards to the customer service. I walked in needing to overnight a slip of paper for a business associate, and the girls behind the counter acted as if they had better things to do. Speaking to me in mono tone, rolling their eyes because I had to look the address up in my phone, and basically looking at me like I was an idiot and treating me as if I was wasting their precious time. No offense the store was empty and I’m sure you all get paid by the hour so I’m sorry if I in any way was a «pain» in your ass today by needing assistance to ship a package. I mean what a concept?! Customer service?! Who’s ever heard of that?! Very genuinely upset over the employees and I will never return to the location!

Good customer service, even helped carry my package into my van instead of having me use one of their carts & it was super heavy.

Came in here yesterday to fax something, I mean who has a fax at home this day and age, right? I go to the counter where a younger blonde is and tell her I need something faxed. She points me to the fax machine and I tell her I have no clue how to use it she says «the instructions are on it» and walks away. After a few minutes of struggling with it and her staring at me I give up. There was another lady there and she didn’t offer help either. After that I left and took my business to CopyMat down the street.

Just come in after work. wanna mail something out. I don’t use FedEx a lot but for what I understand «sometimes» ups or some other FedEx store they do different rate for mailing… So this lady (she is long hair little older) I was checking different rate for mailing… I ask her if u guys might have different rate for post office rate. She just reply back with sounds like «this is FedEx not post office» aka saying «oh are u stupid this is not post office!» Of cause I understand what store I walk-​in … I explain to her some store dose do different rate with post office mailing fee … Then when I walking out she just say it on the side with other worker there. «Oh if she wanna get ups or post office why don’t u just go there why walk in here» I mean… Ok I’m just checking different rate don’t need but rude!!! I will never come back this store with this kinda customer service!

Be aware people, they start to require a outter box on every single thing you ship, no matter you’re shipping a printer, coffee machines which already with a stable shipable boxes. If there’s no ‘brown’ outter box covering, you need to pay extra to drop your package here. I used to think here is the good location to drop off but it’s not now.

I wish the customer service here was better. The young lady in the morning wasn’t very friendly — I get that it’s an early morning shift, but how about stopping at Starbucks, getting caffeinated and plastering a smile on your face? I love that this branch is open early though, and that it’s on my way to work. But customer service counts and based on other reviews I’m not the only one who has encountered an unpleasant attitude here. Too bad.

Every time I go to a kinkos I walk away upset. I don’t know why I keep going back. There needs to be more convenient printing places for students that don’t cost an arm and a leg. The employees at kinkos never know what’s going on, they are always rude and they seem like they hate their jobs.

Customer service in this office is good. They do try despite what they are working with.
However, if you are a small business owner just starting out, this is not the place to be. They charge .$ 39 per minute to use the internet which thankfully I didn’t need.
However, I needed to fax a 23 page document to SoCal and it cost me $ 54.00. I complained and the clerk did give me a $ 4.80 discount but really that is so unaffordable. This is service not worth using.
Also if you want to surf the web, check email etc, go to the library and utilize their bank of computers. It’s free.

If I could leave zero stars I would. I have been to this location several times. I have had printing, copying, and shipping issues & even had the Manager give me attitude when a line of customers requested that the employee he just sent out back to dump or clean something be kept at the register to help the waiting customers first!
The first time shipping there a very rude girl informed me there was a problem with my package shape not being perfectly square & they would not ship it, sighting there was NOTHING she could do & couldnt even assist me in correcting the problem. I went to UPS who had no problem shipping it for me as it was.
The next time I needed to ship I went back there, ensuring my package did not have the same shape issue as last time. With a perfectly square package, a different yet equally as rude girl told me that it could not be shipped because it was made from more than one box. ?!? She said it didn’t matter if it was square she would not accept it. Then she proceeded to turn around & walk away from me. Again I went to UPS who had no problem shipping it exactly as is.
I urge FedEx to invest in some personnel training & hire employees who’s customer service skills are at least average. I am proud to say that I will never be back to this FedEx & they have lost my business entirely. I am a loyal UPS customer & I urge you to do the same!

I wish if there is lower than a star!
Bad customer Services + rudeness!
The guy (Nate) I believe, need to learn how to speak with a customer.
To: FedEx management cc

Don’t come here if you need to ship something with a return envelope in it. They will just direct you to a self service computer. It got the job done in the end, but frustrating because of lack of customer service.

The cashiers are noce but they r always understaffed. The manager needs 2 either work or hire more ppl.

All new people here since I have been in, and it made a difference. I wasn’t ignored, and got everything I wanted for what I was willing to pay! Yesssss

I will never complain about the Kinkos in Stockton or Redwood City again (I’m lying), but this is the worst experience. Catalina is struggling to ship one customers package, there is no self-​service kiosk, and there is no one helping her.
The ONLY printer in the store has an «out of order» sign on it … Okay, I don’t need to continue this review, I’m leaving.
Save your time and your money, there is a Copy Print place down the street.
We need another franchise copier, design and print place to open and take Kinkos down — this is the third lousy service and location in a month — must be the level of training.

I went there before 9 a. m today to scan 12 pages of a black & white document. I swear I have had similar work done much faster in Kenya, where scanners arrived only a few years ago. Either Fedex has no idea that we are in the 21^st century, or they intentionally keep their machines slow to steal money from customers.
The scanner was old. It gave me «warming up» message before the first page, which is normal, but it kept «warming up» for a minute between every page. When I asked the lady on duty, she simply said, «It shouldn’t. Maybe it’s because you are the first customer of the day.» I told her that didn’t make sense. She simply walked away.
When it was time to email the document, the Internet was slow. (You click on «Attach» and nothing happens. You click again, again, and again, and finally four or five «Browse» buttons appear).
I ended up spending $ 10.80. On my way out, I reminded the lady that I had spent unnecessarily long time at the scanner. I wasn’t asking for a refund; just an apology.
She didn’t even look at me.

As a student graphic designer, it is important to have a place that you can rely on to print out projects and assignments for reasonable price. This place is pretty great! Its clean and quick. The customer service here is fairly great!
When I tried this place, I had hesitations because I assumed that this place wasn’t safe because its in downtown Hayward. I was completely wrong. This place is well lit and the plaza looked safe. It may be a little hard to find if you do not have a GPS so be prepared.
As for the service:
I am a very picky person but the African-​American Lady with the braids who helped me out was patient and considerate. At first she just told me to use the self help printer but I’ve tried those printers out in Union City and they were horrible. I explained to her that I wanted her to help me print it out and she did without hesitation. I explained to her that I need it to be high quality matte or glossy paper. She explained that they do not have the weighted glossy paper but they did have the thinner type. She printed my projects in both paper types. I didn’t like the first prints so she tried different printers to see if the quality was better. She didn’t charge me for the prints that I didn’t like and she let me pick and choose which was the best one to use for my project. It was GREAT!!!
my ADVISE:
I suggest that you come prepared knowing what type of paper, size, and quality you want when coming here for Printing. It will make it a easier for the workers and more pleasant experience for you. For this reason I deducted a star. People with no experience in printing should be able to come and have a pleasant experience too…
I did not come here for Shipping.