Holiday Inn Hotel & Suites Hattiesburg-University

Check in ok. Room clean. Window shades kept covering the a/​c. Breakfast was heavily over priced. $ 10.36 for same ol thing every other holiday inn serves. Pre cooked egg product. Boo. For 10 bucks you’d think that’d at least crack real eggs. To top it off it looked like it was included. I didn’t find out it was 10 $ and brill the waitress interrupted my meal.

I have stayed here several times over the past 5 years. The facility is beginning to show wear. Libby nice, staff good. Pool area could use some maintenance. Outside pool area same thing. Bird poop on a lot of the chairs. Breakfast food was ok, need voucher from front desk. Room clean.

The hotel lobby was nice. The staff was just ok, one of them was too busy doing homework to help us check out. The room would have been good except for the rust and mold in the shower. The restaurant down stairs did not have a few items on the menu twice so we went out to eat. Sorry, couldn’t tell you if it’s good or not. This is on the lower end of Holiday Inns.

I am a platinum member of IHG. This is the worst hotel I have stayed in within the Holiday Inn brand, and I am a loyal patron. The hotel is seriously outdated. It needs some major renovation and modern décor. I would leave a one star, however both the service and cleanliness of the hotel was on par.
CONS:
— The downstairs lobby smelled of smoke. When i asked I was told it was a non-​smoking hotel. I wonder
— The bed was HORRIBLE! It was the most uncomfortable hotel bed. I was afraid to sleep inside the sheets, so i pulled back the duvet and used my own blanket. Note the sheets were clean, I was more afraid of the mattress underneath. It looked 20 plus years old. It was definitely not the newer beds that most other Holiday Inns use.
–the pillows were not within IHG brand. They had been washed and dried with high heat and were clumpy. They were cheap and needed replacement.
— The sofa to the suite was uncomfortable and old looking.
–The décor was nasty and distasteful. I felt like I was in an old super 8 motel. Green and yellow with orangish stain on the woodwork. The TV was the only updated item in the room that appeared to be from the 2000’s. This and the bed are the biggest complaints and 2 very important things for me. Some modern changes could go a long way.
–I was not offered a complimentary upgrade which is normal for platinum members. I know the hotel had several rooms open and was no where near booked. My room was located directly outside the elevator. Poor location.
–Coffee was nasty in lobby and at restaurant. I usually am ok with holiday inn coffee so this was surprising.
Pros:
–Check-​in was a breeze– which is expected.
–the room was very clean, and i had no issue here.
–the shower looked decently new and was in good shape.
–the suite was large and roomy, although the layout was strange and not usual Holiday Inn layout.
— breakfast was a GREAT VALUE! 5 dollars when purchased at check in. It was decent for the price, however do not expect to have the quality of a good breakfast house at this price. Bacon, eggs, biscuits, and continental was available.
–the lobby was cute.

The hotel was very pleasant. The rooms were large enough to feel like you weren’t being cramped of space. The beds were very comfortable with your choice of soft or firm pillows on the bed. Everything was clean and comfortable. One thing you must take advantage of is the $ 5 price for the breakfast buffet at check-​in, it’s well worth the money. Breakfast was awesome! Bacon, eggs, sausage, hashbrowns, donuts, muffins, pastries, fresh fruit and yogurt. Waffles, pancakes, French toast, coffee, hot cocoa and assorted juices. A great deal for $ 5. If you don’t pay at check-​in the price is $ 10.99 which is still a good price but would rather get it ½ off. Your choice of an indoor or outdoor pool. No jacuzzi however, the indoor pool is pretty warm and pleasant. Very friendly and professional staff, all in all a very good experience.

Awful rooms. I’d bought two rooms on Priceline hoping to get two rooms adjoining since I had two children and one was sick. Paid my money took my chances, but this is rediculous. No adjoining rooms for a 3 star hotel. So when I called they said they’d just give us two double beds and a roll away. So, they bring up an unpaid rollaway and leave. It was meant to be an ornament because there was no way you could use it. The phone doesn’t work either. So, I call the desk from my cell… this is not a new hotel how could they have not known?! They move us to a king and a sofa that pulls out into a bed with the roll away. So, my sick child is sleeping on a sofa bed that, while it may be a pullout, it is impossible to do so. And, I’m sleeping in a king sized bed with my 11 year old son… and I thought I was paying for four beds for the night. Will probably keep me from using Priceline in the future if THIS is a 3 star hotel! It is awful! Not good value for my money. No point in having a made up rollaway if it is impossible to set it down.

Came to check in after 3 pm and the room was not ready. Had to wait over an hour. Awesome customer service though, they hooked us up with breakfast for the wait. Breakfast was $ 10 per person. The indoor pool was heavily chlorinated. Outdoor pool was just right.

Our family travels two to three times a year. When we do we try our best to stay with the Holiday Inn chain. Usually their prices are reasonable and the accommodations are clean and well kept. For this particular hotel take all the positives about the Holiday Inn chain out. We only stayed one night so I can’t judge the staff but it is obvious that they aren’t keeping things top notch. The maintenance of the bathroom was poor. The paint was blistering and the shower curtain was mounted so high it didn’t even touch the tub. The water from my shower ran out on to the floor and in the carpet. I can’t imagine what this is doing to the place long term. The beds were hard as boards and I’d have been better off sleeping on the floor. The lobby of this place is pretty amazing but it’s such a shame the rooms don’t match. It’s like leaving a 5 star hotel and entering a Motel 6. The price per night is very high for what you get. The restaurant is nothing to speak about either. The wait staff was friendly enough but they didn’t even have blue cheese for a salad and they served us our drinks in Styrofoam cups. How does that happen? Overall I would never go here again and recommend you to never stay unless you’re on the road and desperate for a place to stay.

I have been staying in hotels across the country for the last 3 years, and this is by far one of the worst experiences I have ever had.
For starters, I made my reservation on the phone. When I called back a minute later to get the reservation number, another attendant stated that she had to redo it because it «disappeared». I just went ahead and made it online.
We arrived at the hotel at 2:30, 30 minutes before check-​in. Not only with our room not ready, we did not get checked in until 4:55 p.m. This was the case for several other guest attempting to check in, and was the case when we stayed here 6 weeks ago. I’m fully convinced that this is due to the staff moving likes slugs. You could tell things were bad, being that everyone was getting free breakfast vouchers. They knocked $ 15 off our stay, but if I wanted to pay a lower rate, I would have went to Econolodge.
People stay at a Holiday Inn because they expect Holiday Inn service.
On top of everything else, both pools were out of service, despite these front desk clerk telling me over the phone that the pools were up and running. I will upload a couple of photos. The outdoor pool was green, and the indoor pool was yellow!
Breakfast was barely decent and the staff was a little rude to my wife. (That seems to happen a lot in this part of the country. I guess some folks don’t like to see a black man married to a white lady, even though I’m mulatto, and my wife is Hispanic). There weren’t enough plates, so guests had to reuse theirs. Silverware was running low, drinks were slim to none, and the pancakes tasted like they were made with sausage grease.
With all the deficiencies, this hotel is obviously being mismanaged. No matter if you’re located in downtown Manhattan, or in the middle of nowhere, you need to live up to your name and star rating.

Hotel, Motel, Holiday Inn??? NOT!!!
I had to visit Hattiesburg for a week and booked the entire week at this hotel through Hotwire. Generally all of the Holiday Inns I have stayed at have been very nice, so I felt safe booking this one for a week. I had never been to Mississippi in my life. I flew in on a red eye from the West Coast, and was exhausted when I got into town. I arrived shortly before check in time and asked if I could check in early. The concierge told me that my room was not ready and I would have to come back later. He didn’t offer me any suggestions or try to help me in any way.
Once I got back, after check in time had passed, he wasn’t sure if the room was ready. He went up in person to check. After all that, I eventually made it to my room which was not up to new guest standards. The shower was filthy with mold in the corners, there was a big stain on the sitting chair, it hadn’t been vacuumed. It didn’t look like it had received the service that you find in most hotel rooms that cost you over $ 100+ a night.
The next morning, I went downstairs for the the pay only breakfast, (not continental), and observed a couple of people who appeared frustrated. I asked them how long they had been waiting and they told me 40 minutes. As I sat there I overheard the kitchen staff, discussing their intimate encounters from the night before and prophylactic measures they were taking. I found this completely inappropriate and unprofessional. My appetite was lost and I didn’t set foot in that restaurant ever again.
After day one of all of this, I decided that I needed to report my findings to Hotwire. Because of all the inconvenience and false representation that Holiday Inn offered on their website, Hotwire refunded me (the non-​refundable) price I paid.
My reason for being there in Hattiesburg brings many people in from all over. It is a very reputable program that often requires long hotel stays. Because of my experience, the program suspended the Holiday Inn as a recommended accommodation.
Their website is not an accurate portrayal of what you get once you arrive. I will never stay there again.

Smoking or non smoking? I guess it’s been a while since I was asked that question… Except I wasn’t asked. I guess that’s my fault in the end though.
The room is nice but the furniture is dated and worn in places. It’s all in all tolerable and acceptable for the rate.
My chief complaint though is that I’m literally choking on the smoke residue in this room. I simply can’t handle it and when I asked to switch they were booked. Good for them, bad for me.
I would stay here again if I didn’t have to deal with the smoke. Not a bad place.

Nice lobby and promise of good breakfast in the morning. Suite was clean but fairly small. Tv doesn’t face the bed. Indoor pool room and elevators exceedingly hot and uncomfortable. Internet access so intermittent that is unusable. Disappointed with Internet service. Breakfast in the morning was terrible. Took over an hour. Dirty table. Wrong food. Cold food. Bad waiter. Better off to go with motel 6 lobby breakfast. Won’t stay here again.

This was the Holiday Inn in Hattiesburg, MS. A little bit yuck! I woke up to a cockroach scooting across the floor. Price seemed high relative to quality. Interesting lobby complete with greek statues.

ugh. This hotel is in severe need of a remodel. If the rooms were given half as much attention as the Impressive Lobby this review would go up a star. Second my reservation was for a suite. got to room and no loveseat to make into bed… Lobby was quick to move us to another room. We get to room and then no bedding to make out the loveseat. And by loveseat I mean Twin sized bed inside. the other 2 beds are more of FULL sized then Queen. thankfully we are not large bodied people so we were comfortable.