America’s Best Contacts & Eyeglasses

Would not recommend, the Dr there is really nice but couldn’t get my prescription right, the girls who work there aren’t friendly I didn’t fell welcomed at all, had to go to another Dr. For new prescription which he got right the first time, they wouldn’t give refund so I basically wasted money and too much time and trouble going here wasn’t worth it. and the glasses aren’t cheap I got 2 pair at Costco for the price of one from
if I were you, I wouldn’t waste time or money just go somewhere else, I would recommend costco to purchase contacts and glasses and Dr. Cerrone for your exam. thank goodness costco sends glasses back to redo lenses, I had to redo them 3times total .and my contacts cost 89.00 for a year supply at Costco and over 200.00 at America’s best

Aside from a longer than wanted wait time, I received STELLAR customer service. Everyone was super sweet and helpful. I would recommend this place to friends/​family. If the wait time were shorter, I would’ve given 5 stars.

I don’t understand all the negative reviews for this location, I had an amazing experience. After having some discomfort with my contacts I tried to schedule an appointment with my regular eye doctor. I was prompted by my regular doctor I would have to wait 4+ weeks for an appointment, which wasn’t an option for me considering the circumstances. I got fed up after dealing with the rude receptionist and considering my eyes were in pain I decided to look elsewhere to see who could get me in sooner.
I found America’s best both online and through a friends recommendation. I scheduled an appointment online and was shocked when I found out they could get me in the same day I scheduled. When I arrived at the store, I was greeted and found out that I hadn’t actually completed the process of registering for a appointment, but with no hesitation the staff (despite being fairly busy) immediately said they would fit me in.
The doctor was very pleasant and helped me with everything I needed. She even worked with me one on one on personalized methods on how to get my eyes feeling better. I considered her to be passionate and she seemed to genuinely care, something you don’t see a lot with doctors. When my exam was completed I met with staff in the front to pick out new glasses (I really needed some new ones). Everyone in the entire store was nothing but helpful and friendly to me. I never once experienced anyone being rude or snippy like described in some of the other reviews.
I went with the deal (not sure what the official name of the deal was) where you got 3 years of eye exams for $ 99. Who can beat this? It cost me $ 200 PER visit which occurred every year at my regular eye-​doctor– oh and at America’s best this deal included 10% off glasses and contacts for three years. To me, it was a heck of a deal. I ended up getting two pairs of glasses, complete with all the anti-​glare, anti-​scratch, etc., lenses which I also got deals on (20% off the first pair, 50% off the second). So all in all my ENTIRE visit which was an eye exam (for three years) and two pairs (of fully loaded lenses) glasses cost me $ 391. Oh and the glasses I got were brand name– one pair was even RayBans so whoever has an argument they don’t carry brands isn’t looking hard enough.
Overall my experience was awesome. I will most likely never go anywhere else. A typical eye exam + 1 pair of brand name glasses runs at least $ 300 more than what I paid today. If you can find somewhere that’s a better deal for you, more power to you, but America’s Best is my go-​to for anything eye related from now on!

I had an extremely negative experience at America’s Best Contacts & Eyeglasses, and I would highly recommend that other Harrisonburg residents avoid this branch. The doctor is great, but the staff is rude and does not hesitate to take advantage of patients.
Before I discuss my bad experience, I would like to clarify that the doctor there is excellent. She gave me a very thorough eye exam and gave me excellent advice about my need for reading glasses. I hope she finds a better store to work for.
However, the staff, particularly this branch’s general manager (Angela) are catty, unprofessional, and rude. I signed up for a glasses exam because, being uninsured and a student, I don’t have the extra money to spend on a contacts exam (although I wear contacts, too) and only needed a glasses prescription. I confirmed that my appointment was for glasses only and that the cost would be $ 45.00, and the receptionist said that was correct. The appointment went well until I was ready to check out. The general manager rung me up and not only tried to sell me the contact club membership (fine, but not what I wanted), but she charged me $ 79.00 for both a contact and glasses exam. I explained I had only wanted the glasses exam and she said «okay, so you don’t want to know what your prescription is for your contacts?» I replied that if they had diagnosed me for the contact prescription, I would take the prescription, but that I only signed up for glasses and wanted to just pay for that. After going back and forth with her, I was worn down and paid for both exams. She made it sound like I wouldn’t get either prescription if I didn’t agree to both exams. Keep in mind, too, that my pupils were dilated, so I was both unable to see clearly and felt rather sick to my stomach. I was not in the right mind to be negotiating payment. At this point, I was asked to sign a form that basically said that I couldn’t get my prescription until I came back.
I went home feeling very discontent. So I called back and explained that I felt taken advantage of since I had asked for a glasses exam only. The general manager’s response was that «contacts had been discussed throughout the appointment.» This is correct, because the technician asked me about my contact wear since I do, indeed, wear contacts. Eventually, the manager agreed to refund me the difference between the glasses and contacts exams.
I waited until Friday to return to the shop because of transportation issues. When I returned, because the manager was out, I couldn’t get my refund OR my prescription. So, I returned Saturday. At this point, I was escorted to see the general manager. She kindly apologized and said she’d refund me the total $ 79.00. This was more than generous, and I thanked her. However, her apology was extremely rude and catty. She said that she thought «all parties had miscommunicated» including me, that she would have given me just the glasses exam had I said so, and then she even said that she wasn’t in the office Friday because «I said I’d be there Monday» — not true; she said they reopened Monday.
I have truly never dealt with a more rude manager of a store, and though she «apologized,» she was rude and sarcastic even during her apology. I took my $ 79 and glasses prescription and left. I have dealt with a lot of rude people, but this was the worst and I really would recommend steering clear of the Harrisonburg branch of America’s Best.