Chipotle Mexican Grill

We practically live here but tonight was a bit much. Typical bowl, brown rice, chicken and steak double, hot sauce, sour cream, and cheese… Guy on the line– «we’re out of cheese» *wanders off to find lettuce as it was out too*. I ask the cashier if I can get guacamole instead «yes, but it’s extra». Me-«but you’re out of cheese which I usually get for flavor». Cashier-«so…» Paid my bill and left. Yo, managers, talk with your folks about customer service, especially when you can’t provide your promised items… A spoonful of guacamole won’t bankrupt the restaurant and it goes a long way towards customer satisfaction and loyalty. Looks like it’s time to start going somewhere else.

I love Chipotle and I really love their chips and guacamole… I was disappointed to find that they ran out of guac tonight and I was super sad… that is until I went to the taqueria around the corner and got five time as much guacamole and warm chips for 4.65.less than five bucks and the guacamole is 1000 times better than Chipotle… there was a chunk of avocado in my guacamole that I devoured in 2 seconds… I stopped eating my burrito bowl to eat the guacamole lol… long story short I will never eat Chipotle guacamole again.

The only reason I am giving this Chipotle 2 stars is because it used to be great. I had not gone for awhile and about a month ago, I decided I wanted one of their fresh and delicious salads. I got home and dug in, only to taste the disgusting flavor of old and rotten lettuce. I looked through the salad and found that 80% of the lettuce in the salad was dark and even gelatinous due to how rotten it was. I called and let them know and came back 2 days later to get a new salad :) I did not check it because I was sure what had happened before must have been a mistake. You guessed it, I got home and as I ate my salad I found rotten lettuce AGAIN !!! One time is a mistake, 2 days later and rotten lettuce being served is a problem. Considering Chipotle had to temporarily close restaurants due to food poisoning, it is hard to believe that this establishment is getting away with this. Mcdonalds has fresher lettuce SMH No More Chipotle for me!

The only thing that troubled me about this place are the two signs that say their carnitas dint meet antibiotic standards and the beef is conventional… What kind of beef do they normally use?! Anyway I got the chicken bowl with guacamole. Food was fresh and delish. Staff was extremely friendly. Service was a little slow since they only had one person making it at first. I have another point of contention and that’s the price of the guac. Avocados are never that expensive. Anyway that is a system problem not s location one. Of course I’d come back when I have the time to sit in line.

DO NOT, I repeat DO NOT eat here! This is the worst one I have ever been to. Dirty food, dirty conditions. I have emailed corporate many times and its like it doesn’t matter. It’s a military town so I guess they think they can throw the food to us any way they want…

I love chipotle, I don’t feel guilty after eating here. The only thing I hate is that it’s always so packed.

Ha — to beat a dead horse — this location is painful yet impressively slow. To watch a couple people work and a couple people not work while the line is out the door is really annoying. I like chipotle but don’t go in here starving, you’ll eat your arms off before you order

I used to love chipotle. I came from Kansas and I used to go all the time. This one is skimpy on meat and guac. I pay extra for guac give me some. Don’t take a spoonful of meat and shake half it off before putting it on the bowl. Service is kind of slow also. Maybe clean up a little. More than once I’ve been there and the guac was out. The light in the bathroom was out for a while I had to use the flashlight on my phone to wash my hands as well.

They were awesome! I simply asked the guy to change his gloves and he asked if I had an allergy. He proceeded to change every spoon for the toppings I had requested. He even got out a new bin for cheese. Great experience!

This was my second time at this chipotle, I recently moved from California and me and my husband love chipotle (the one in California) the first time my burrito was not wrapped into a burrito the tortilla was just in the bottom and when I opened the «burrito» everything spilled out on to the table. I let the young lady know and she said they would remake the burrito then I asked her to please take the burrito to my table when it was done because I was with my baby and she looked at me like I was crazy and said no. Fine. After 20 min my burrito was finally ready. I didn’t even bother eating it there because I was so mad at the worst customer service I’ve ever had anywhere! I took it home but ended up throwing it away.
Then today I called in my order because I’m homesick and chipotle just reminds me of a happy place. After the employee Tyrone repeated the order for me 3 times I was positive nothing would ruin it this time, I even ordered a bowl to ensure it wouldn’t happen again. My husband went to go pick up the order and when he got home he had 2 burritos in the bag, the wrong order, I called and the manager by the name of Reina just argued and made up excuses on how they tried calling me back about the wrong order but I never got a call. Don’t bother, don’t go here bad service, messed up burritos

I’ve been to a lot of chipotles this one 3 times and I think I’m good until I get back east. Staff was very nice. The young got a nice piece of her hair in my bowl and forgot to add to my order. I’m use to just saying ur order and they get it all. Then the last time forgot my guac and chips. Food wasn’t the best chipotle food. But I love chipotle!

I’ve been to a lot of chipotles in my life time. Lol so first I’ll start by saying they need to move quicker. I was in line for like 30 minutes. Not fun and two the chicken was severely over cook.
Honestly I probably won’t be going back. I’ve been to this location about 5 times and I’m never satisfied with either the phone or service.

You get what you pay for I have no complaints. Everyone here is friendly the food is always fresh and the employees are always happy they load the bowls and make it just how I like it

I’ve been to many chipotle restaurants on both coasts and in between. This specific location has nearly pushed me away. My family and I love chipotle visiting nearly once a week even though this location is still a 20 – 30 min drive from our home. Over the past year, on many occasions they have been out of one or several ingredients. Then came the change in the pico de Gallo that was soooo great chopped fresh, light and refreshing. Suddenly it became a soup — like substance. I can’t say that all of their restaurants have gone that route, one can only hope the opposite. The proverbial straw that broke this camel’s back was the chicken today. It was obviously undercooked and slimey. When we identified it, the manager just offered some coupons and pulled the chicken with no explanation. I may never go back. My young children also ate some of this potentially sickening undercooked chicken. I’ll update if salmonella breaks out at my house. Thx for the coupons! They are a great antibiotic!

Updating my review to 5 stars. They are fresh, consistent and efficient. The staff are always courteous and friendly. There are fresh cut lemons at the drink station and the food is very tasty, filling, and not completely unhealthy. The options are a little limited but it is by far one of my favorite places to eat from post-​workout. I will probably be back several more times while I live here.

Was very disappointed with my bowl. The pico ruined it. Tasted like canned tomatoes and not fresh and gave me hardly any cheese when we asked for extra and no sour cream. Will give another chance but so far not great.

By far my favorite Chipotle! Always so friendly and fast!

Love the franchise. Food tastes great. However this location sucks. They never give you enough and you never feel like you get your money’s worth. I’m not visiting this location anymore, I’ll make the trek to Austin next time. That location is outstanding!

is it me or did the portions get smaller? I asked the young lady fixing my order for me meat and she told me I had to pay double! really? usually my bowl is heavy and busting at the seams. I digress.

I usually get a salad or rice plate with chips and salsa. I live the idea that you can tell them what you want and don’t want. I usually don’t like beans in my dish and I love that they’ll give you more pico de gallo. The chips taste like it has a hint of lemon. I usually don’t crave for Mexican food but I’d come again if I’m in the mood for some Mexican food.