Holiday Inn Express Baltimore-Bwi Airport West

We stayed here last September. We called the day before and asked them if there pool was open and they said it was, the next day we arrived and it was closed. The shuttle driver was very rude and called the front desk and was just yelling at them while we were in the back seat. The room was obviously not cleaned because we found toe nails on the ground. We got a refund thankfully and walked across the street and a had a great stay for the same price at the suites right next to them.

Hotel spotless clean. Large room. Shuttle quick. Lobby small. Breakfast good just add bacon! Best thing is the staff unbeat hard working and friendly, also 24 hrs denny right next door.

great stay great price,
I came in for a weekend conference and was so happy with everything that the hotel has to offer, first it is so close to the highway that I was able to find it with no problems and it was also close to shopping and dining that I did not have to travel far to find food or things to do, and having a Denny’s right next door was an extra plus.
The staff went out of their way to make sure I had everything I needed, I will be coming back next time I am in the Baltimore area.

After having to deal with awful service at the Hampton Inn, it was a breath of fresh air to arrive at the Holiday Inn Express. We were so blessed to walk through the front doors and be greeted by one of the nicest receptionists that we have ever met! Tawanna was the sweetest, most respectful and most pleasant person that we could ask for to check us in. Unlike the Hampton Inn receptionists, she made sure we were her #1 priority and didn’t cut us off when other hotel guests arrived. She informed us of not only what their hotel offered but what the local area offered as far as entertainment and restaurants were concerned. She is definitely a gem and a great asset to that hotel and when we got to our room, we were so surprised at how clean and nice everything was! It felt like our home away from home! We were astonished when Tawanna told us that their free breakfast was from 5:30 — 10:00am! That’s a long time compared to other hotels! What’s also great about this hotel, is that there is a Denny’s only a few feet away and we were famished when we got to the hotel. Tawanna told us that they offered great food and even recommended the nachos! They had good food and the service was excellent there too! Who knew that a Denny’s could have both?! It just made feel so good after dealing with bad service all around. We recommend this hotel to everyone and we own our own business and rarely have time to place a review but this seemed worth the time to us. We will continue to come to ONLY this hotel when we are in the area. We are IHG Spire members, which Tawanna didn’t even know until halfway through check in. We have always enjoyed this hotel chain because when you get hotels like this one, it makes you want continue to go to the Holiday Inn Express hotels wherever you are at! Thank you Tawanna and thank you IHG for making our stay wonderful!!!

The HIE was what you might expect from the brand. Although the facilities looked a little older, the remodel appears to have upgraded the hotel nicely. My 4-​night stay was cut short to just one night and the staff was very helpful in checking me out late and recognizing the emergency.

The two night stay was nice. Room was clean and the staff was very friendly. The shuttle was excellent and we didn’t have to wait more then 10 min either way. Their full service breakfast also good and the hours it was open were lengthy.

Pretty dingy hotel, would go to the Hilton across the street if the prices are comparable. The beds are soft but could be better. The comforter and sheets aren’t high quality or normal hotel quality in my opinion. Bathrooms are pretty small with not a lot of counter space. The Hilton was much nicer, I stayed there a few days earlier and decided to try this one out with an unfortunate result.

Megan at the front desk provided the worst customer experience ever. She was working late at night and couldn’t have been less welcoming. I’ll never be back.

Stayed here for 2 nights and I must say I was surprised at the hospitality of the staff, who went above and beyond. I have some special needs and called ahead to see if my requests could be fulfilled, such as no feathers and room accessibility, and they were more than accommodating. Upon checking in they confirmed these requests even before I had a chance to ask. I think the front desk clerk was named Donovan, and he made sure my room was to my liking, which it was. Bed was comfortable with a refrigerator and microwave. The only reason I am not giving 5 stars is because I found a piece of bacon by a nightstand, a cleaning bottle in the window, and the heater in the room had a fan could not be shut off and would go off at random times waking me up. I would recommend staying here and will not hesitate to make another reservation when in the area.

Just had a great stay here. Was surprised to see anything not 5 stars. The front desk staff was attentive and showed great customer support. There were no problems with the room which was clean and did not smell. In fact, the room felt like I was staying at an upscale hotel like a Marriott or Hilton. The free breakfast that includes pancakes, biscuit and gravy, sausages, eggs, cereal, etc, is more than a simple continental breakfast. Delicious and no complaints. The free shuttle service was great and driver was informative, helpful and even offered to drive me to a local food establishment. 5 stars!

Great hotel! The location was right near the airport and they offer a free shuttle to the airport and also to the local mall and casino. The hotel was very clean and nice. The room was also very clean and had all of the basic amenities. They had a free hot breakfast and free wifi which was great. They have an outdoor pool and since it was April it was closed. Overall great hotel! Would recommend!

Hotel is very good, helpful staff aways there to help you. And a Denny’s Restaurant next door. Here my review.
***HOTEL: Nice and good location. Near restaurants. Andrial Mills, Golden Coral and more. Free breakfast location in hotel is small and limited seating. Rely good room as well wheel chair rooms.
***ROOMS: Wheel chair rooms with walk in and bench to seat in when showering. clean big and bed lowered to easy access. Good pillows. plasma screen TV and Free WiFi. Microwave Refigerader. Coffee pot. Free new paper monday — friday «USA Today». Free coffee in room coffee pot.
***FREE BREAKFAST: Sausage and Gravy out of this world. Scramble eggs so so. Mini egg omit, bacon, soasage, bisect are so so eat any other bread. Cinnamon buns are ok. I like the coffee. But only 12oz cup? 16 or 20oz cup for me.
SHUTTLE BUS. The shuttle is fast an quick. They get to location on time. From airport, Tain station, local restaurants, Maryland Live Casino and also Andrial Mills.
If I need to go to this area I wood go here.

This hotel must have been renovated since the majority of these reviews were posted. I found the main lobby and the rooms to be clean, in great condition, and very well stocked. They even provided Bath and Body Work’s lotion.
The complimentary breakfast could have been worse, but watch those eggs! They are kind of like a salt lick but the yogurt and fresh fruit was great!
The staff at the front counter was pleaseent and I really enjoyed the water with the fresh strawberries or organges.
My only complaints are (a) parking. They have a private lot, but I guess the hotel was so full that there was just no parking left and (b) the elevators are the slowest thing I have ever seen. The lobby at one point had about 15 people waiting for the elevators; at that point, it was just better to take the stairs.

Completely Renovated exactly one year ago. I really have no complaints about the hotel itself. Nice clean modern rooms, courteous staff, a pool with lifeguard and free wifi. Luckily the breakfast is free cause that’s all it’s worth but if you need more to fill the tank in the morning or anytime really there’s one of the only Denny’s in the area attached to the hotel. We’ve been staying in holiday inn expresses across the country and this location ranks up there with the best of them.

Great stay for the money. We were there for only a few hours since we had an early morning flight. The front desk was very nice and gave us a tube of toothpaste since we forgot ours. No charge to print up boarding passes. Decent looking gym. Breakfast included. Very comfy king sized bed. Free shuttle to airport every 30 minutes. No frills, but would not hesitate to stay here again next time we have a 6:00 a.m. flight from BWI.

I stayed here for three nights. The first night I stays in a room on the first floor. It was so humid that everything in the room felt damp. It made it a bee uncomfortable stay that night. The second reservation was on the 2^nd floor. The room was much less humid. With so many other options in the area I will not stay at this hotel when I return the next time for work. You could tell it was an old Holiday Inn converted into an Express.

Out stay was flawless, the room was clean and the bed more confy than many other hotel I’ve been in the last year! Breakfast was good too! Internet though was really painfully slow

About the crappiest Holiday Inn Express you’ll find. The upside? By far the cheapest room even remotely close to BWI. And, oh yeah, the Filthiest Denny’s in America is conveniently conjoined to it right downstairs. There’s an A-​Loft within just a mile or two that is only slightly more expensive but won’t make you feel like you’re in a Russian work hostel. Tell ‘em the guy with the bed bugs sent you.

First of all my room was prepaid for by my company. When I arrived they required me to pay up front with a personal credit card a $ 60 fee for items that i «might incur» during my stay. It was left up to me to prove that everything was already paid for.
The room that I stayed a week in was not a very clean place at all. I could hear the people talking in the room next to me like they were sitting with me in my room. The Internet was painfully slow. Slow enough that I thought I was in the year 1994 and using a dial up modem! All this at a high rate. There seemed to be much nicer places to stay about a mile away near shopping and restaraunts.